ibex’s Post

Global leaders are achieving incredible results with voice AI, and we’re here for it 👏 Unleash the power of the latest voice technologies through AI-powered conversations, streamlined workflows, and actionable insights — all enabled by #3CLogic. Learn more about voice AI and how you can boost agent productivity, lower costs, and elevate CX: https://lnkd.in/d6PwhNz3 #CustomerService #ContactCenter #CX #AI

The power of 3CLogic and ServiceNow for #ITSM, #CWF, and #HR. Its real. #digitaltransformation #omnichannel #voice #selfservice #SMS #CTI #IVR #selfservice #voicebots #CX #EX #PX

The power of 3CLogic and ServiceNow for #ITSM, #CWF, and #HR. Its real. #digitaltransformation #omnichannel #voice #selfservice #SMS #CTI #IVR #selfservice #voicebots #CX #EX #PX

Looking forward to another great session with our partners at NICE ! James Calder and Belinda Haden always bring the goods - just one of the benefits of working with experts who really know their business. This session will give you insights into what you can do to get ready for your next step in your AI transformation.  #industryleaders #industryexperts #contactcentres

"Without data you are just another person with an opinion". Having been weaned on the power of gaining transformative insight through analytics I can't wait to have this chat with the incredible Angela Lepelley and Colin Campbell. Five9 Onecom #actionableinsights #contactcentre #analytics

Impressive achievement of ING with the support of QuantumBlack, AI by McKinsey – a testament to the impact of leveraging generative #AI: https://lnkd.in/etMcfR3p #GenAI’s ability to work with human language in unprecedented ways has created huge opportunities for businesses. In this case, a joint #QuantumBlack and #ING team was able to improve customer experience through advanced chatbot technology, reducing waiting times for resolution of customer needs. Go to the link above and check out the before/after chatbot flow. What an improvement! McKinsey & Company #GenerativeAI #CX

Digital transformation goes beyond technology; it's a reevaluation of your business strategy through the lens of technical capabilities, revolutionizing operations and revenue generation. Ready to redefine your future? Explore the possibilities with us, visit https://lnkd.in/dDvejYbZ #V2A #V2AConsulting #ArtificialIntelligence #AI #DigitalTransformation #CX

A recent Forbes article explored the idea that soon AI will become less visible 👀 – due to everyone having access to it, making the technology itself less of a differentiating factor. As the technology becomes less of a hyped novelty, the focus will shift to what goals and outcomes can be achieved through AI 🤖 and what difference the organization implementing the AI will experience and benefit from. This is in line with a statement from Verint CEO Dan Bodner covered by CX Today: “You’re not buying Verint AI technologies. You are buying Verint AI business outcomes, and you should be able to measure 📈 the ROI.” Intrigued? Check out the full CX Today article for everything you need to know about Open CCaaS and what sets Verint apart! #CX #CCaaS #OpenCCaaS #CXToday #AI #Automation #Bots #Verint

AI is everywhere these days - and we’re right there. Last week our own Vishnu Ravikumar joined a panel at the Customer Service and Support (CSS) Executive Forum Silicon Valley as experts discussed the potential of generative and predictive AI in the space. #AI #CX #CSSForum