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5 Interesting facts about why you should elevate you customer experience to grow Great customer experiences are game changers for business growth So here are some facts to get your teeth into Personalisation is best: 80% of consumers are more likely to make a purchase when brands offer personalised experiences? Tailoring interactions to individual preferences is the ultimate key to capturing hearts and wallets. (Source: Epsilon) Time is money: 73% of customers say that valuing their time is the most important thing a company can do to provide them with an exceptional experience. Fast responses and efficient service are keys to customer loyalty (Source: Forrester) Empathy Rules: 70% of buying experiences are based on how customers feel they are being treated emotionally. Showing genuine care and empathy isn't just nice, it's a strategic essential! (Source: McKinsey) Consistency Pays: It takes about 12 positive rounds to make up for one unresolved negative experience. Consistency across all touchpoints is like the glue that keeps the customer-business relationship strong and unbreakable (Source: Ruby Newell-Legner) Word-of-Mouth still matters: 77% of customers are likely to recommend a company to a friend after having a positive experience. Your customers can be your best marketing strategy, simply by delighting them (Source: Temkin Group) So the power of customer experience is right there to be seen and investing in understanding your customers and improving the experiences you deliver can deliver game changing growth to your brand Which fact do you find most interesting?

A successful customer experience strategy encompasses every interaction a customer has with your brand, from social media to in-store. Check out our latest blog post where we dive into CX strategy best practices, measuring customer experience, and tips on how to improve your current strategy! 👇 https://lnkd.in/ezg36AgC

“Customer Experience Optimization can help you grow your brand, reduce churn, increase customer retention, and ultimately upsell. In the hyper-competitive world of today’s online market, a customer’s experience during their journey with a brand is more important than ever. Consumers remember bad experiences for much longer than good ones and are twice as likely to share a bad experience as they are a good one. When 86% of consumers are willing to pay more for a great experience, ignoring opportunities to improve the overall experience is a mistake.” Certainly's, guide will help you discover why to incorporate this Customer Experience optimization into your digital marketing plan. https://ow.ly/kLgc50QK764 #CustomerExperience #DigitalMarketing #Optimization

A lot of us here are so focused on creating digital customer experiences that we overlook what in-person retail customer experiences can teach us. Here's what I've learned: ❤️ Empathy in Action - Great retail reps can read a room and adjust their message accordingly. We can translate this to digital by using real-time personalization and surveys to understand the “why” behind digital user behavior and their frustrations. 🤝 Personal Connection - The best retail reps know that people buy from people they like so connecting with them on a personal level is key. We can mirror this online with messaging that draws on as much digital context as you have on who a customer is. Always be thinking about ways you can go about level deeper with your CRM data. 🗣️ Building Trust Through Rapport - A friendly conversation goes a long way. We can carry that over to the digital world by using clear, conversational language on our websites and offering instant channels for customer support (like chat and phone) over email. 😩 The Power of Emotion - A positive in-store experience can create a lasting impression. The way you evoke emotion online is with images that display a wide array of emotions, not just smiling stock photos. By incorporating these IRL customer experience lessons we can create a seamless and enjoyable customer journey that goes beyond putting customers through a generic funnel like they’re motor oil 🛢️ #customerexperience #productmarketing #digitalexperience

Hello LinkedIn community! 👋 Ever wondered how the seamless flow of Customer Experience (CX) can be the secret sauce for building unshakeable brand loyalty? 🤔 Let's cut through the complexities of business and dive into the critical relationship between Customer Experience (CX) and brand loyalty. 1️⃣ **Customer Delight Drives Loyalty:** In the realm of brand success, a seamless customer experience forges emotional connections. Delighted customers naturally transition into loyal advocates, becoming vocal supporters of your brand through word-of-mouth. ❤️ 2️⃣ **Differentiation in a Crowded Market:** Exceptional CX serves as a potent differentiator. Amidst a myriad of choices, customers are naturally drawn to brands that consistently provide outstanding service. The key lies in making each interaction memorable, establishing your brand's distinctiveness. 🌊 3️⃣ **Building Trust and Credibility:** Trust, the cornerstone of loyalty. Consistent delivery on promises and surpassing expectations build the foundation of trust and credibility. Customers gravitate towards brands they can trust, forming the basis for enduring loyalty. 🏰 4️⃣ **Adaptability in the Digital Age:** In the rapid evolution of the digital era, customer expectations undergo constant change. Brands that embrace digital transformation, personalized experiences, and omnichannel support are better positioned to retain customer loyalty. Adaptability is key. 🌐💻 5️⃣ **Feedback Loop for Continuous Improvement:** Valuable insights reside in customer feedback. Actively seeking and responding to customer opinions not only resolves issues promptly but also signals a commitment to valuing their perspectives. This fosters stronger connections and loyalty. 🗣️💡 📚 **Recommended Readings:** - 8 Proven Ways to Build and Earn Customer Loyalty https://lnkd.in/eckWq23A - Why Customer Experience is the Ultimate Marketing Tool https://lnkd.in/eidZN22w - How to Prove the ROI of Customer Experience https://lnkd.in/eyJSvkkW 💡 **Key Takeaway?** Investing in a seamless customer journey isn't just a strategic choice; it's a commitment to enduring success and customer-centric growth. Share your insights on how customer experience has shaped your brand's journey below! 👇 #CustomerExperience #BrandLoyalty #CXInsights #BusinessSuccess #CXstrategy

Become a Digital-first company and future-proof your business Digital-first companies excel with a 30% increase in customer satisfaction and a 20% improvement in employee satisfaction. Enable your company to envision, implement, and adopt new user experiences. Explore more benefits of a Digital-First strategy for your company: https://bit.ly/3Ff1sK1 #DigitalFirst #Innovation #DigitalTransformation #DigitalEcosystem #Base22

Digital journey mapping can reveal what moments are souring a customer’s digital experience. They can also highlight opportunities to secure long-term customer loyalty. Looking for the best ways to use these tools to improve your brand’s digital experience? These are the trends shaping digital journey maps, along with the secrets to using them to boost customer loyalty. https://hubs.ly/Q02yQp6K0

Digital transformation leaders from Eastman and Mitsubishi Corporation joined Knowde and discussed the importance of building online customer experiences and the value it brings to their businesses. Explore the full conversation: https://ow.ly/x3b950PPj4f