Hiver’s Post

Tips on How to Respond to Social Media Comments——Part 2📣 In our last post we shared tips on how to deal with negative reviews. Today, we'll guide you on how to respond to positive customer reviews. 💡 Gratitude and Friendliness Your positive review brings us great joy! We're delighted to hear that you had a pleasant experience with us. Thank you for being an important part of our community. 💡 Personalization and Appreciation We're thrilled to see your positive feedback, [Customer's Name]! It's our pleasure to meet your expectations. We look forward to serving you again soon. 💡 Sharing Love A big thank you to [Customer's Name] for the fantastic review! Your support means everything to us, and we can't wait to continue exceeding your expectations! Receiving positive reviews from customers is always a joy, and our goal is to express that joy, turning it into an opportunity to shine for our brand. Adding the customer's name emphasizes our attentiveness to reviews and our sincere approach to each and every comment. #customerservice #customerfeedback #customer #socialmedia #socialmediaresponse #digitalmarketing #socialmediatips

TIP: 🌟 Tuesday Truths: Why We Share Customer Love! Happy Tuesday! Quick PSA from @SocialfaceStrategy : Sharing customer reviews and testimonials isn’t just about tooting our own horn—it’s about building trust and showing real results! Why Social Proof Matters: Builds Trust: Seeing others vouch for our service makes new visitors more comfortable and confident in choosing us. Boosts Conversions: When potential clients see the positive experiences others have had, they’re more likely to take the plunge themselves. Celebrates Success: It’s a way to show appreciation to those who’ve supported us and to celebrate the wins along the way. Socialface Testimonial Tuesdays: Every Tuesday along with a Tip, we spotlight a review or share a story from one of our amazing clients. It’s our way of saying thanks and showing you the kind of results you can expect when you partner with us. 📈 So, if you’ve been wondering why there’s such a buzz on Tuesdays, now you know—we’re showcasing the voices that matter most, our clients! It's also the day that we get the most attention across social media. Stay tuned for today’s testimonial, and who knows, the next featured story might just be yours! #TestimonialTuesday #CustomerReviews #SocialProof #TrustBuilder #ConversionBooster #RealResults #SocialfaceReviews #DigitalMarketing #SocialMediaTips #BusinessGrowth

Yep, you heard that right! According to ReviewTrackers, engaging with your customers, even when the feedback isn't all sunshine and rainbows, can actually work in your favor. 💪✨ Whether it's addressing concerns, offering solutions, or simply showing that you care, taking the time to respond can make a world of difference in how your brand is perceived. 🤝💼 So don't let those negative reviews get you down! Instead, see them as opportunities to showcase your stellar customer service skills and turn a potential setback into a shining moment for your business. 💫✨ Remember, it's not about avoiding criticism—it's about how you handle it that truly sets you apart. 🚀💼 Here's to building stronger connections with our customers, one review at a time! 🌟💬 Need help with your social media? Call Mel at 281-701-9743! #CustomerFeedback #TurningNegativesIntoPositives #BusinessSuccess 🌟👍

I'm often asked where my company name, Exaltus, comes from. I chose the name because "to exalt" means to elevate and to inspire with delight... something we try to do for our clients every single day. My passion for customer success led me to discover Joey Coleman's book, "Never Lose a Customer Again." I loved it so much that I chose to make it the subject of one of our #BookBoards video summaries. Joey maps out eight phases of the customer journey to make this a reality, from the initial 'Assess' phase all the way to the 'Advocate' phase where your customers are your biggest fans. And speaking of delighting customers, shoutout to Brooke B. Sellas of B Squared Media who leverages the power of social to deliver outstanding customer care. 👏 From vibrant social posts to round-the-clock customer service, her team masters the art of building trust through genuine social conversations. Need to up your social media care? Brooke's your go-to! Check out our video to dive deep into transforming your customer journey. And if you have some favourite tips for keeping your customers coming back, share them with us? 👇 💜 #CustomerExperience #BusinessGrowth #SocialMedia

Social platforms are constantly changing, from algorithm shifts to new updates and features — it’s challenging for brands to keep up. What worked yesterday might not work today. That’s why Bryan Alston focuses on people over platforms. His viewpoint? If you have a really solid understanding of your customers, their dynamics, and their behaviors, you can use that knowledge to drive customer retention no matter the channel. I’ll drop the full episode in the comments, lots of great takeaways from this one.

Whats the #1 marketing mistake I've seen marketers and brands make? Focusing too heavily on hacking individual platforms vs. spending that time identifying the needs and desires of the individual consumers they're aiming to serve. Riding the waves of algorithms and microtrends are very important tactics to have in your toolkit, but is way too volatile and fickle to build an sustainable business around. Knowing your customer inside and out is the best investment you can make, especially as you're looking to scale from DTC into retail. I discuss this and much more in this wonderful interview with Brandon Amoroso ⚡ Link to the full podcast is in the comments! #marketing #ecommerce #cpg #cpgmarketing #entrepreneurs

The reputation of your business precedes you, and customers new and old will react accordingly. Yelp, Facebook, Twitter, Google... countless testimonials are floating around cyberspace, and they are affecting your ability to keep old customers coming back and to attract new customers. They comprise your brand's reputation. With BeCreative360, your business can monitor reviews from all major sites in one place, gain new reviews, manage your customer feedback, and amplify your best reviews everywhere. #Reputation #Reviews #CustomerReviews #PositiveReview #CustomerSurvey #ReputationManagement #BusinessListing #HappyCustomer

🌟 Calling all LinkedIn connections! 🌟 Let's spark some engaging conversation today! I'd love to hear from each of you about your top strategies for maintaining exceptional customer service standards in our rapidly evolving business landscape. Whether you're in retail, tech, finance, or any other industry, your insights are invaluable. Share your tips, experiences, and success stories in the comments below! Let's learn from each other and inspire greatness in customer service together. Don't hesitate to tag others who might have valuable input. Let's get the conversation flowing! 🚀💬 #CustomerServiceExcellence #BusinessTips #LinkedInDiscussion

Hey folks! I've launched a newsletter - my goal is to send out a story twice a month. I'd love it if you join me on this journey: https://lnkd.in/eCgCeP-d The newsletter, called Build Better Products, focuses in on your Product Vision and Customer Discovery. With a little storytelling thrown in as well. I hope you enjoy it (and let me know how I can improve it!)

🌟 #DYK Businesses that receive only 1 or 2 stars on Yelp or Google risk losing 86% of their prospects? Online reviews play a crucial role in shaping the perception of your business. As a business owner, managing online reviews is essential. Here are some tips: 1️⃣ Monitor your online reviews regularly on platforms like Yelp, Google, and social media. 2️⃣ Respond promptly and professionally to both positive and negative reviews, addressing any concerns and showing appreciation for positive feedback. 3️⃣ Encourage satisfied customers to leave reviews, either through direct requests or by implementing review generation strategies. 4️⃣ Learn from constructive feedback and make improvements to enhance customer satisfaction. At Rokit Social, we can help you develop a comprehensive reputation management strategy to effectively manage your online reviews and strengthen your brand's image. Visit https://rpb.li/DrkbQ to learn more about our services. #OnlineReviews #ReputationManagement #RokitSocial