Hiver’s Post

Are you emotional when dealing with difficult customers? Have you ever hung up the phone and wished you had a do over? Do you take complaints personally? There is a more clinical approach to turning negative situations around to engage in a positive experience.

Customers lie to you. It's not because they want to be unkind, but these little "white lies" can lead to some sticky situations. 🤷♂️ You see, when we chat with customers, it's easy to forget that they're humans with feelings (just like you and me). Here's why they sometimes stretch the truth: - They don't want to seem clueless. - They might remember things a bit differently. - And they certainly don't want to hurt your feelings, so they might make things up along the way. 😅 Understanding these quirks can help us build better products and better experiences! #CustomerInsights #HonestyIsComplex

Tired of feeling ignored when you voice your concerns? Ever found yourself frustrated with poor customer service but unsure how to effectively complain? Say goodbye to silent suffering and hello to results! In our latest video, "Mastering the Art of Effective Complaints," we're diving into the secrets of turning your grievances into resolutions. From unclear expectations to feeling brushed aside, we address common issues head-on and provide actionable strategies for success. Whether it's a refund, an apology, or just being heard, this video equips you with the tools to confidently speak up and get what you deserve. Don't miss out—watch now and reclaim your consumer power! #consumer #consumerexperience #adultingskills #personaldevelopment

Put Your Emotions Aside When a customer shares a complaint, it's important to handle the situation without letting personal emotions get in the way. Whether it's a friendly suggestion or a disgruntled customer, calmly listen to what they have to say before responding. Keep the following tips in mind: - Acknowledge their concern and apologize for any inconvenience they may have experienced - Ask questions to better understand the issue and how it can be resolved - Offer a solution or alternative that addresses their concern - Thank them for bringing the issue to your attention and assure them that their feedback will be taken seriously By putting emotions aside and following these tips, you can turn a negative experience into a positive one and strengthen your relationship with the customer. #customerservicetips #emotionalintelligence #businessetiquette

Have you ever received a disappointing response from a company that you love? Maybe you needed to return a product you purchased because it was faulty or the quality wasn’t what you expected, and your issues weren’t heard or considered. You didn’t get your refund. The interaction didn’t feel great. Emotional intelligence not only fosters a stronger relationship with your colleagues, but it helps build stronger relationships with customers too. Sometimes simply listening to your customers’ concerns, and showing empathy and understanding will be enough to turn an unsatisfied customer into a satisfied one. Like anything though, emotional intelligence is a skill that needs practice, and knowing how to recognize and respond to other people’s emotions starts with being able to recognize your own. If you’re interested in learning how emotional intelligence can help your customer support team, send me a DM! ➡️Can you think of a company that offers AMAZING customer service? Or have you had a great experience lately? Tell me about it! #CustomerExperience #EmotionalIntelligence #CustomerRelations #EmpathyMatters #CustomerSupport

Dealing with unhappy customers is the ultimate challenge that can shape the essence of exceptional service. 💬 While it's tough, it's also an opportunity to turn things around. It's about more than just solving a problem; it's a chance to showcase our dedication to going above and beyond. 💡🤝 Every negative experience is a blank canvas for us to paint a picture of outstanding service, empathy, and resolution. 🎨✨ Let's transform those frowns into smiles by actively listening, understanding their needs, and delivering solutions that not only resolve issues but leave a lasting positive impact. 🌟🌈 #CustomerService #CustomerExperience #TurningChallengesIntoOpportunities #GoingTheExtraMile https://lnkd.in/engdbj4w

Negative feedback stings We all crave happy customers, but sometimes, the loudest voices belong to the frustrated ones So, before you hit "delete", remember : Your unhappy customers are showing you ↳ Exactly where your product or service falls short ↳ Pain points you might've missed ↳ Needs you haven't addressed They are basically giving you a roadmap to improvement️ Sure, take their requests with a grain of salt, but dig deeper   What's the underlying issue? Is it a confusing interface, a hidden fee, or a feature that just doesn't deliver? So, the next time you face a customer flare-up, don't just apologize and move on See it as an opportunity to learn, grow, and make your product or service better #contentmarketing #customerfeedback #businessgrowth #growthmindset

I can be a difficult customer. Yes, that's true. 🙈 Sometimes, I forget to say 'thank you' or 'please'. Also, I might bother customer support with numerous boring questions. Just like everyone else, I have moments when a bad mood affects how I interact. We're all human and not without flaws. Therefore, when a client's attitude irritates me, I tell myself, 'It's alright. I've been in their shoes. Now, it's my turn to show patience.' And you know what? It actually works! So let's follow this: our moods may change, but our human approach should stay consistent. 💙 #nellytalks #moodua #gifts #politeness #customerfocus #customerexperience #businessgifts

All of you are mad! This was what an irate customer shouted into my ears when I picked the customer's call. ah! 🥹 I believe you are eager to know how I reacted to that expletive, well, I called on my little helper EMPATHY. I chose EMPATHY because I know that nobody wakes up, picks up a phone and calls the contact center just to hurl insults at them, I understood that "all of us are mad" due to pent up frustration. EMPATHY is a skill that a lot of us usually claim to have until it is tested. EMPATHY tells you that you might do worse if you were in the customer's place. EMPATHY asks you if you would appreciate being treated in whatever way you treat the customer. EMPATHY will advise you to handle the customer's case the way you would want yours to be handled. However, before you claim to be empathetic, kindly wait until you are tested😂 I'd love to hear your stories where you have applied EMPATHY in managing a customer❤️ #journeyasaCustomerCareRep.

Ever faced a customer complaint that felt like a toddler's tantrum? It's time to turn those frowns upside down. Learn the art of listening. Discover the power of patience. And the magic of a well-timed 'thank you.' Transform tearful testimonials into glowing reviews. Because in marketing, every 'waaah' is an opportunity for a 'wow.' Dive in for some unconventional wisdom. Handling feedback like a pro starts now. #CustomerService #FeedbackMagic #MarketingWisdom