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Job Title: Operations and Logistics Analyst Location: Marlborough, MA(Hybrid 3 days/week on-site) Job Type: Full-Time   SUMMARY: This highly visible position, reporting directly to the Global Logistics Manager is responsible for a range of functions in support of global logistics and operations to meet internal and external customer demands. DUTIES AND RESPONSIBILITIES: Facilitate inbound and outbound logistics operations, such as transportation, warehouse activities, and logistics quality management Package and ship CRU’s (Customer Replaceable Units) to global 3PL stocking facilities Dispatch spare parts from global stocking facilities in order to meet service level agreements Manage the reverse logistics for ExaGrid’s appliance trade in program Act as the Shipping & Receiving Manager for ExaGrid’s corporate headquarters Manage decommissioned electronics recycling program Process component RMA’s with contract manufacturers and component OEMs Organize, inventory, package and ship field returns back to manufacturers for warranty replacements Keep ExaGrid’s receiving area clean and organized Coordinate and track Engineering Failure Analysis returns  Prepare domestic and International shipping documentation such as commercial invoices, shippers export declarations, certificates of origin, packing slips, etc. Maintain weekly shipping logs for key ExaGrid stakeholders Work with resellers & distributor’s logistics providers for fulfillment of routed outbound orders Execute on all hardware related Customer Support tasks assigned through SalesForce.com Resolve problems concerning transportation, logistics systems and customs delays Participate in carrier qualification, selection and performance evaluation Monitor and report on Operations and Logistics based KPIs Maintain accurate inventory tracking of spare parts and FGI at the Marlborough location Maintain databases(s) of logistics information Perform other related duties, as assigned REQUIREMENTS: Bachelor’s degree (areas such as logistics, business, finance, supply chain is preferred), or years of experience equivalent At least 2 years of experience working with global logistics, hardware operations, 3rd party warehousing and inventory management Strong attention to detail Energetic, self-motivated personality Ability to handle heavy workload with competing deadlines Working knowledge of Microsoft Office, relational databases and ERP systems (e.g. SalesForce.com) Possess effective verbal and written communication skills Able to lift heavy objects from time to time Thanks, [email protected]

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