Gupshup’s Post

Let’s the exciting journey to the East begins! 🌏 ✈️ 3 new countries in my travel history! 🌍 ✈️ 3 new airlines! 🛫 ✈️ New digital experience in DXB3! 📱 ✈️ A lot of business, cultural, and CX insights! 🌟 #Travel #Business #CulturalInsights #CX #DigitalExperience

1 day to go! Lokulus are delighted to be attending the ITM | Institute of Travel Management Empower Spring Conference! 🌟 Do you ever find yourself wondering if AI would have a place within your business? Well, you’re not the only one – Gartner has concluded that 92% of businesses are planning to invest in AI-powered tech in 2024. This coupled with the fact international travel is projected to exceed pre-pandemic levels this year highlights how it's more important than ever that the travel industry look to technology to drive efficiencies whilst delivering great customer experiences. Lokulus’ Mark Chamberlain and Peter Ross will be hosting "Revolutionising the travel industry: What is the future for AI?" where they are set to delve into the impact AI could have on the travel industry. Expect expert insights as to what all the hype is all about, whilst exploring real-life use cases for AI and how it can be harnessed to transform travel business operations and customer experiences across the globe.   So, is AI technology poised to take the travel industry by storm? Head to our talk at 5.10pm on Wednesday to find out. Don't forget, you can also reach out to Mark and Peter directly or send them an appointment request through the event app. 🏢 DoubleTree by Hilton Brighton Metropole 📆 24-25 April 2024 🗣 5.10pm on Wednesday 24 April For more information on the event and to check out the agenda, click here - https://lnkd.in/eFwTGtsT or to find out how Lokulus' AI automation is set to spearhead technological change within the travel industry, click here - https://lnkd.in/eZJ7Kd8a #ITMEmpower #AIinTravel #ITM2024 #TravelEvents The Business Travel Magazine BTN Group Business Travel News Europe Bloomberg

🌍 Keeping the "Human in the Loop" in Travel – The Perfect Balance of Tech and Touch! 🧳💻 In a world where technology is advancing at lightning speed, the travel industry is finding that keeping a human touch is more important than ever. While AI and automation are incredible tools, the real magic happens when we combine these with the expertise and empathy that only humans can provide. AI and automation are enhancing travel services, but human interaction remains crucial for personalized experiences. Balancing technology with human expertise ensures customers receive the best of both worlds—efficiency and empathy. Key Takeaways: Tech-Assisted: Automation and AI streamline the guest journey from booking to departure, but humans add the personal touch. Customer Trust: Travelers value the assurance and understanding that only human agents can provide. Enhanced Experiences: Human interaction combined with tech leads to more tailored, satisfying travel experiences. Adaptation is Key: Successful travel companies are those that find the right balance between tech and human service. How are you incorporating technology & human to create better experiences for your guest? As a guest, how do you feel about contactless experiences? #Travel #Technology #Innovation

🌟 𝐄𝐱𝐜𝐢𝐭𝐢𝐧𝐠 𝐓𝐢𝐦𝐞𝐬 𝐭𝐨 𝐛𝐞 𝐢𝐧 𝐓𝐫𝐚𝐯𝐞𝐥 𝐓𝐞𝐜𝐡! 🌟 #Kudos to the team at Sabre Corporation for their launch of 𝐒𝐚𝐛𝐫𝐞𝐌𝐨𝐬𝐚𝐢𝐜! It signifies a major leap forward in modernizing airline retailing. 🌍✈️ SabreMosaic with its 𝐨𝐩𝐞𝐧, 𝐦𝐨𝐝𝐮𝐥𝐚𝐫, 𝐜𝐥𝐨𝐮𝐝-𝐧𝐚𝐭𝐢𝐯𝐞 architecture with AI capabilities can enable airlines to create, sell, and deliver personalized travel experiences.🚀💡 (I know too good to be true coming from an 80 year-old company distributing legacy distribution software, right) Hear me out though, This platform includes offers, orders, settlement, and delivery which is in line with IATA's updated NDC standards. Not to feel left out (from the AI Party) they have included AI-powered retail intelligence solutions that are Air Price IQ, Ancillary IQ, and Upgrade IQ. Sabre's commitment to transitioning away from PNR-centric systems by 2030 is clear and their partnership with Google in launching useful AI features is commendable. This aligns perfectly with the ongoing tech transformation in the travel industry, emphasizing the need for more intelligent, data-driven, and personalized shopping experiences. Huge shoutout to Kurt Ekert and the entire Sabre team for this significant milestone. 🎉👏 And to all my fellow travel tech enthusiasts, let's keep pushing the boundaries of innovation, celebrate each other's successes, and drive the industry forward 🚀😊 The future of travel is bright, personalized, and incredibly exciting! 🌟🌐 Henry Harteveldt Jay Sorensen John Strickland Shashank Nigam ✈ Brian Sumers #TravelTech #Innovation #AI #AirlineRetailing #SabreMosaic #ModernRetailing #FutureOfTravel

Don't forget to secure your seat at our roundtable sessions on 28 February! Get ready to engage in in-depth discussions with industry experts and colleagues. This is a unique opportunity to ask questions, contribute with your perspectives and receive tailored insights over a wide range of topics. Roundtable 1: How can airlines use their data to revolutionise the passenger experience, and drive revenue & loyalty? with 15below   Roundtable 2: Generating dynamic bundles with AI with FLYR Roundtable 3: Solving Passenger Disruption in 2024 | Closing the Disruption Feedback Loop with Plan3 Roundtable 4: Beyond Personalisation: How AI Redefines Traveller Exhilaration with Meltwater Roundtable 5: How to succeed in protecting your crew layover during irregular operations with Accommodations Plus International Roundtable 6: Join us as we explore how Re-commerce unlocks the value of passenger flexibility with Volantio Roundtable 7: How alternative interline makes connected travel simple across continents and business models with Dohop Roundtable 8: BYOD - adding a personal touch to the passenger experience with Materna IPS GmbH Roundtable 9: How do we use an integral approach to deliver omnichannel passenger service for Schiphol Airport? with RIFF Digital Engagement Roundtable 10: What is the future of digital travel credentials? Can they have a life outside of the airport space? with Entrust ➡️ Spaces are limited so make sure to secure your seat ASAP: https://ow.ly/lW7n50QFHsM ➡️ Not yet registered for Aviation Festival Asia? Book your ticket now: https://ow.ly/FWFH50QFHB2

🌍✈️ Travel planning in the digital age comes with its own set of challenges and opportunities! Our latest blog explores strategies to manage data overload, meet customer expectations, and utilize tech advancements. Learn how to succeed in this evolving era with these insights. Read more: https://buff.ly/4cP0FwW #TravelPlanning #DigitalAge #TravelAgents #TravelIndustry #TravelTech #TravelAgency

I had the incredible opportunity to attend the ACI Customer Experience Summit in Atlanta last month, where industry leaders shared invaluable insights into the evolving travel ecosystem. Here are some key takeaways: 🔹 AI-Driven Transformation: Utilizing AI to analyze customer feedback and employing biometric technologies for seamless passenger processing are pivotal in enhancing the travel experience. 🔹 Hyper-Personalization: Airlines are adapting to offer personalized travel experiences, aligning services with individual travelers' needs to create tailored experiences. 🔹 Collaboration Across the Ecosystem: Collaboration among airlines, airports, service providers and government agencies is essential to tackle regulatory challenges and prioritize customer comfort without compromising safety. Keeping passengers informed about changes, especially during construction or operational shifts, can make a significant difference. 🔹 Human-Centric Service: Despite technological advancements, the human touch in service remains crucial. Organizations are training employees to effectively leverage AI tools while maintaining personalized customer interactions. A huge thank you to the organizers and speakers for an enlightening conference! The future of travel looks promising, and I'm thrilled to contribute to this transformative journey. Excited to see how our industry evolves to meet the needs of the modern traveler! ✈️💼 #ACICustomerExperienceSummit #TravelInnovation #CustomerExperience #AI #Collaboration #TravelEcosystem #Atlanta2024

I love reading how our partners and customers are building their own generative AI solutions 🤩 This article by Lukas Karrer, Director of Business at Hotelplan Suisse, shows how they created a chatbot that helps them deal with customer queries during high demand periods. If you want to get a feeling of how you can build your own Vertex AI-powered Google Chat app, check out the sample I'll share in the comment section below 👇🏽

Revolutionizing Travel: How AI Transforms Your Experience Discover how cutting-edge technology, from AI-driven itineraries to virtual reality tours, is reshaping the travel industry. Learn about chatbots, contactless payments, and seamless experiences that cater to travelers' needs like never before. Get ready for a vacation tailored just for you! #TravelRevolution #AITechnology #SmartTravel #VirtualReality #ContactlessExperience #TravelTech #CustomerServiceInnovation #SeamlessBooking #ModernTravel #TravelTrends

" 𝐷𝑜 𝑦𝑜𝑢 ℎ𝑎𝑣𝑒 𝑎 𝑐ℎ𝑎𝑡𝑏𝑜𝑡 ? " - " 𝑊𝘢𝘪𝘵, 𝘸ℎ𝑎𝑡’𝑠 𝑡ℎ𝑎𝑡 ? " That’s what I heard from 70% of travel professionals at IFTM in Paris, the hub for the travel industry. Despite the incredible pace of travel, customer support in this sector still lags behind in terms of digitalization. 𝐘𝐞𝐭 𝐢𝐟 𝐚𝐧𝐲 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐝𝐞𝐦𝐚𝐧𝐝𝐬 𝐬𝐜𝐚𝐥𝐚𝐛𝐥𝐞, 𝐚𝐜𝐜𝐞𝐬𝐬𝐢𝐛𝐥𝐞 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬, 𝐢𝐭’𝐬 𝐭𝐡𝐢𝐬 𝐨𝐧𝐞: 👉 𝐇𝐢𝐠𝐡 𝐕𝐨𝐥𝐮𝐦𝐞 : Travel companies manage a massive influx of customers, each needing support across various stages of their journey. 👉 𝐇𝐢𝐠𝐡 𝐒𝐭𝐚𝐤𝐞𝐬: These aren’t just transactions—travel impacts lives, and travelers expect swift, efficient help when things go wrong. 𝐓𝐡𝐞 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧? 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧. Chatbots are no longer just an option—they’re a must-have to provide round-the-clock support, allowing human agents to focus on the nuanced, complex cases. It’s encouraging to see the growing interest in these solutions. A big thank you to everyone at IFTM for the engaging conversations and the warm hospitality. Events like this only deepen my passion for this industry !