Grantek’s Post

Transcript

You set up all your teams, you know, they kind of your frontline support, they help you get back up and running. And but we find for whatever reason, you know, people kind of afraid to ask for help, afraid to go out, you know, outside of their, their internal team. And you know, I would say don't be afraid to ask for help because this can alleviate a lot of frustration your, your, your teams have. And again. And support there are, you know, many, many options for this. You know, many vendor options you can have, you know, whether it's like I said, the only support or through Venice, like you inductive basic care, you know, Siemens technical service agreements or you know, in factory talk tech connect. A lot of the other packages provide things like update your software. So again, you want to make sure your appeals software up to date or that you've got the latest design software. So you can open up that my backup and try to figure out what's going on. You know, as well as they have they have. Support offerings as well as, you know, various integrators, system integrators like ourselves, again, may have support contracts for the systems that they help put in to help integrate with or maybe even help for systems that you know, they weren't involved with. But you know, usually they, you know, they're local to your site. They can probably help out and get you back up and running without you having to try to fly someone in from from where I'm from. Uh, you know, Europe or, or, uh, you know, Asia or wherever, wherever you may be getting your sourcing equipment from to, to get you to help out again. Too many times I've seen teams that, you know, sort of frustrated trying to try to fix something, you know, for, for 8:00 to 12:00 hours, You know, lots of downtime, you know, plants getting upset because, you know, things, things aren't running and you know, they play. If they just place the call to, you know, let's say factor dot tech support, they're gonna realize, ohh, yeah. There's, you know. If you came across this condition, uh, you know, this can happen. This is a cause for it. You know, do these three steps to get you back up and running and you know, that would have solved and how much easier and you've got that frustration, but. Like again, take away from me is, you know, there's no shame in asking for help. Have maybe defined kind of escalation plan with your team to say, hey, you know after four hours they can't figure it out, escalate it up, seek for help whether that's within your own teams, you know, if you are a customer, multi site deployment. You know, reach out to. To maybe your other sites and see if they come across those issues again. No, no shame in in asking for help.