Fourth’s Post

#Guest The Guest Services area within #events is broad, but can be divided into 4 pillars. #GuestOperations is responsible for coordinating and managing the operational view of all guest requirements, working directly with Transport and Security areas to certify that the venue is done for welcome the guests; #GuestRelations needs to guarantee a fully integrated customer relationship process, aligning all service levels (guest itineraries, room bookings, ticketing). You must still manage data and stakeholders invitations; #GuestExperience & #Hospitality is responsible for developing and coordinating holistic guest experience concepts, combining cultural preferences with innovative high-quality food, beverage and gift concepts for V/VIP guests in the venues; The #Protocol area determines the Level 1 protocol for the tournament/event. Defines protocol tribune seating plans within stadium, acting in accordance with appropriate customs, behaviors and cultural considerations when hosting events; #Airport, #Hotel and #Venue Operations are also a key part of customer service. After all, it's important to manage #experiences and everything that makes guests feel WELCOME. It's a fact that things don't always go as planned, so it's the guest service professional's job to be flexible, know how to deal with complaints, resolve them and follow up to ensure everything is back on track. At the end… “The key is to set realistic guest expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways”. (Richard Branson - Founder at Virgin Group). #guestmanagement #eventmanagement #sportmanagement #hospitalityindustry #relationship #customerexperience #conmebol #fifaworldcup #footballbusiness #sponsorship #vipexperience

I'm going on LinkedIn and love on people's stuff. ❤️ In my own weird way, say Shelley Brown, Award-Winning Keynote Speaker, Chief Belongingologist. Shout out to Ed Bastian of Delta Air Lines, who she effectively refers to as the Dave Grohl of the airline world. Are you a hotel sales professional stuck in the rut of rates, dates, and spaces? 𝗬𝗼𝘂’𝗹𝗹 𝘄𝗮𝗻𝘁 𝘁𝗼 𝗰𝗵𝗲𝗰𝗸 𝗼𝘂𝘁 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹 𝗕𝗿𝗮𝗻𝗱𝗶𝗻𝗴 𝗳𝗼𝗿 𝗛𝗼𝘁𝗲𝗹 𝗦𝗮𝗹𝗲𝘀: 𝗕𝗲 𝗬𝗼𝘂𝗿 𝗢𝘄𝗻 𝗛𝗲𝗿𝗼 Link in comments below 👇 . . . #hotelsales #hospitalitysocialselling #hotelmarketing #hospitalitysales

Did you know Casino venues are leading in taxi bookings, beating Airports in Q2 2023? With Venue Butler, you can easily book a taxi for your guests, providing them an enhanced experience and peace of mind. #VenueButler #TaxiBookingreport #Guestexperience #Hotelimprovement #Hotelmanagement #Hospitalitylife #Hotelguestexperience #Frontdesk #Frontdeskproblems #Frontdesklife

I wanted to take a moment to clarify the key distinctions between a standard general admission ticket and our exclusive VIP Hospitality Packages. I want to make it crystal clear why they're worth every penny. 🎉 👑 PREMIUM SEATING: Forget the nosebleed section! Our VIP Packages offer you prime seating that places you right in the heart of the action. The view is second to none, ensuring you won't miss a moment of the show. 🍽️ GOURMET DINING: Dining options are included in our VIP Packages, ensuring you enjoy a delectable meal before or during the event. You won't have to worry about missing out on delicious food. ✨ PREMIUM EXPERIENCE: Our commitment is to provide you with a truly premium experience. You'll receive dedicated concierge service, access to exclusive lounges, and more. We're here to ensure you're treated like royalty from start to finish. I want to be clear: We are not a general ticket vendor. Our specialisation lies in delivering VIP treatment and memorable experiences to our clients. We're not here to offer anything less than that. However, we do understand that in exceptional circumstances - Eg) Sold Out Events - there might be demand for standard general admission tickets. For example, the PDC Darts at Alexandra Palace next month. In such cases, we will provide these tickets, but we will always be upfront and transparent about what you're getting. We appreciate that our services may not be for everyone, and that's perfectly okay. If you're seeking a standard ticket, you're best off looking elsewhere. But if you're out to impress and desire the VIP treatment for you and your party, Hospitality Worldwide is your go-to partner. Feel free to reach out to us for any questions or inquiries. Abu Dhabi F1 Grand Prix Packages for the end of the month are available. My LinkedIn Messages are always open. #vipexperience  #hospitality  #premiumexperience  #liveentertainment  #livesports  #formula1

With the arrival of pool season, it's more important than ever to rise to the challenge of meeting the evolving needs of high roller guests. The hospitality industry is always racing to outdo itself, especially when it comes to satisfying VIPs and ensuring they remain loyal patrons. What steps are you implementing to not only meet but surpass their expectations? #PoolSeason #HospitalityIndustry #VIPs #LoyalPatrons #ExpectationsSurpassed #Repeatguests #getlistoio

5 Facts About United Airlines Polaris Lounges

Travellers frequently find themselves with plenty of free time in airports, which they might spend visiting restaurants and bars, shopping, or simply roaming. But wait, there's an even better idea! Why not display your brand ad and make their downtime productive? Turn idle moments into meaningful connections with travellers. It's time to make every moment count! #KhushiAdvertising #AirportAdvertising #Ambientmedia #Terminal #Airports #BrandAdvertising

Move over Taylor Swift, F1 is re-staking its claim as a leading hotel revenue accelerator! Read our latest guest blog by Campbell Brown, CEO of PredictHQ, on how this big-ticket sporting event is driving hotel revenues on the Las Vegas Strip. #hotelrevenue #lasvegas #f1 #hotelnews

Here's Maxwell Fenton Top Tips when it comes to booking VIP Hospitality Tickets... The last one is absolutely crucial, says Max. Let him know your thoughts and experiences when booking! #hospitalityindustry #hospitalitybusiness #toptips #insights Elevate #luxury #premiumexperience Sports Venue Business #sportsbiz #sportsindustry #sportsvenuebusiness #sportsvenuebiz