Flipkart Home Services’ Post

#flipkart Flipkart #BigBillionDays We ordered a pair of shoes for a Birthday this month and you guys already screwed it by sending two pairs of shoes that do not look new. Flipkart is becoming horrible day by day. Why do you have agents in your call center? if they can never help customers. Not even a SINGLE TIME we have got help when needed. Flipkart used to be really good. TRUST ME, I HAVE BEEN IN THE BPO INDUSTRY FOR ALMOST 15 YEARS, AND THIS IS THE WORST EXPERIENCE ANYBODY COULD EVER GET. On top of the horrible experience we encounter, your agents on call are like the worst thing to deal with. Nobody ever escalates the call to a supervisor or manager even if the customer is insanely irritated. What's the use of calling them customer service agents? IF YOU GUYS DON'T KNOW HOW TO RUN A HELP DESK, AT LEAST OUTSOURCE IT TO SOME PLACE WHERE YOUR CUSTOMERS CAN GET SOME REAL HELP. PEOPLE USE YOUR PORTAL BECAUSE IT'S CONVENIENT FOR THEM AND SAVES TIME. NOT TO RUN BEHIND YOUR EVER-ENDING AND NEVER-HELPING CALLS AND CHATS. ALL THAT SAID AND DONE, FINALLY THANK YOU FOR SCREWING A BIRTHDAY GIFT LITERALLY FOR THE SECOND TIME. YOU GUYS ARE THE WORST.

Kalyan Krishnamurthy I am writing to express my disappointment and frustration regarding an issue with an order I placed. As a Flipkart Plus member since 2013, I have always trusted and valued your services. However, my recent experience has been far from satisfactory. On June 12th, I ordered a Flipkart Perfect Homes Centrus Leatherette Manual Recliner (Finish Color - Brown, Pre-assembled) for ₹10,749/-. However, on June 28th, I received a mattress instead of the recliner. I promptly placed a replacement request, and a technician was scheduled to visit. The technician confirmed that I had indeed received the wrong item and approved the replacement. Despite this, when the delivery executive arrived the next day, they refused to pick up the item, stating it was incorrect. By the evening, the delivery executive canceled my replacement request. The following day, I contacted FLIPKART SUPPORT and was informed that I needed to create a new replacement request. I requested that the support team handle this from their end, as I had already gone through significant inconvenience. As of now, the item has not been picked up from my home. I must ask, is this how Flipkart treats a loyal Plus member? Is this the standard procedure for handling cases where a customer receives the wrong item? For the past 25 days, I have been waiting to use the product I ordered. This has been my first disappointing experience with Flipkart in 10 years, and it has left me both frustrated and disheartened. The last date for return/replacement is July 8th. Order ID: OD431507742653827100 I hope you will address this matter urgently and resolve it before the return/replacement window closes. Flipkart FLIPKART SUPPORT Flipkart Ads

Flipkart team Kalyan Krishnamurthy Kapil Sood Flipkart I am extremely disappointed with the return services provided for products where end-to-end delivery/installation is not completed from your end. I recently purchased the AU smith purifier Z8 from your site. Upon delivery, the installation team visited my place the next day and informed me that the RO cannot be installed as my setup only allows for installation under the sink. They advised me to return the product to Flipkart and exchange it for the AU Smith Z2 Pro model, which can be easily installed under the sink. The product remains completely packed, with not a single item removed, as your installation team recognized its incompatibility. The product comes with a return policy allowing returns within 10 days. I contacted your customer care and requested a return for the RO, opting for the Z2 Pro model. However, the customer representative seemed unaware of the issue and informed me that they would respond within 7 days. I tried to explain the urgency of the situation, as I urgently require a functioning RO system to meet our drinking water needs. It is perplexing that while a product can be delivered within a day, a return request takes 7 days, especially for essential items like an RO system, where your installation team has already provided input. I urge your relevant teams to please look into this matter promptly. The product was delivered on 18/04/24, and the return was requested on 19/04/24, within 24 hours.

Kalyan Krishnamurthy Sachin Bansal Binny Bansal Flipkart Flipkart Support Hope all are doing well. Hi This is Anudeep. I want to keep this post regarding my worst and horrible experience that I have faced in Flipkart regarding my order. I made a booking in Flipkart on 26/07/2023 which the order I'd is "OD428725102300198100" placed a Samsung S21FE product in old mobile exchange policy and made a online payment. You people give me a promise delivery date of 28/07/2023. But on that day product was not delivered and I contacted the customer support team they said product will be delivered on 01/08/2023.But on 1st August also product was not delivered and very next day contacted the customer support again they have no proper reasons why product delivery was delayed and said some unseen issues are there, we try to deliver the product asap and trying to give resolution on 4th of August.Finally your people cancelled my order on 02/08/2023(Today) without intimating and informing me and closed my issue as resolved. Your customer support team and escalation team was not even try to contact me and try to give me a proper resolution. This is how you provide the services to your Flipkart plus members.I have faced this type of issue earlier also. On that time your customer support promises me that we are not provide this type of service again but did again and again same . Please shutdown your services when not able to provide proper services to the customers even small online platforms provide very better and great services compared with your big platform. I hope this post will reach you and will get a proper resolution for my problem.

Flipkart Flipkart Support Kalyan Krishnamurthy Sriram Venkataraman Ekart Logistics Satyam Choudhary Again Logistics Issue With Flipkart !! The return is to be done on 22nd May 2024 but till now the return is not yet done and there is no update on this. Your application doesn’t show any updates and since 22nd may it’s showing same thing. This is totally unprofessional and harassing behaviour from you people. At first place, your logistics Ekart Logistics have made a wrong delivery, the indoor & outdoor units are different…the tonnage doesn’t match and for that reason I have to make a return request but till now the return of my AC is not yet done and my payment is stuck. And I have to continuously follow up from your customer support and those people doesn’t have any answer to my query. This is totally a mental harrasment I am facing since last week. Who is responsible for all this ?? I request senior management to look into this matter and provide me resolution. Don’t let your customers lost trust in you people. I want the return picked up to be done latest by tomorrow or day after otherwise I have to move to Consumer Court and I will very well do that. I need the resolution at the earliest..

**Disappointing Service by Jeeves and Flipkart : A Customer's Frustration** I am writing this post to share my frustrating experience with Flipkart and their service partner, Jeeves, regarding the installation of an AC I purchased from Flipkart's Marq brand. I ordered the AC with the promise that it would be installed by 31st May. However, what followed was a series of miscommunications and delays that have left me extremely disappointed. Here's a timeline of what happened: 1. Initially, the work was assigned to a technician named Samshad, who informed me he would arrive in 30 minutes. 2. After 1-2 hours of waiting, the task was reassigned to Vivesh, who also promised to arrive in 30 minutes. 3. Again, after another few hours, the assignment was changed to another technician who said he would come the next day. 4. The next day, the work was reassigned to Rausan, who promised to come tomorrow. 5. The assignment went back to Samshad, who said he would call me back in 5 minutes. 6. Finally, it was reassigned to Vivesh again. Throughout this ordeal, Flipkart 's customer care has been unhelpful, consistently advising me to just "wait a few days." Even after escalating the issue on social media and filing a complaint with the consumer forum, the response from Flipkart has been indifferent. To make matters worse, due to the open box delivery policy, I am unable to return the AC, and I cannot get it installed by any other technician without voiding the warranty. This entire experience has left me feeling trapped and extremely dissatisfied with Flipkart's service. I hope that by sharing this on LinkedIn, I can raise awareness about the challenges faced by customers and urge Flipkart to take responsibility and improve their service quality. #CustomerService #Flipkart #Jeeves #ConsumerRights #Frustration #ACInstallation #ServiceQuality Flipkart Flipkart Support

Dear Connections, I hope this message finds you well. I am reaching out to share a deeply disappointing customer service experience I recently encountered with Flipkart and POCO India, and to highlight the urgent need for resolution. Approximately a month ago, I placed an order with Flipkart for a Poco X6 Pro, eagerly anticipating its arrival. However, upon receiving the package, I was dismayed to discover that the product was damaged. Naturally, I reached out to both #Flipkart and #Poco, expecting prompt assistance and a seamless resolution process. To my dismay, what followed was a frustrating series of delays and unfulfilled promises. Despite clearly outlining the issue and providing ample evidence of the damage, I have yet to receive a satisfactory resolution. Instead of offering a replacement or repair service as per their policy, I was astounded to be informed that I would need to pay for the damages – a demand that is entirely unjustified given the circumstances. What's more concerning is the lack of urgency and accountability demonstrated by both Flipkart India and Poco India. Despite numerous follow-ups and escalations, my case remains unresolved, leaving me in limbo for over a month now. As a customer who has always held both Flipkart and Poco in high regard, this experience has been incredibly disheartening. It is evident that there are serious shortcomings in their customer service processes, and it is imperative that these issues are addressed promptly to prevent similar instances from befalling other customers. I implore Flipkart India and POCO India to prioritize this matter and provide the resolution and compensation that I am rightfully owed. Additionally, I urge them to review and revamp their customer service protocols to ensure that instances like mine are handled with the care and efficiency that customers deserve. I appreciate your attention to this matter and welcome any advice or support you may offer in resolving this issue. Together, let's advocate for better customer experiences and hold companies accountable for their actions. Thank you for your time and understanding.

Flipkart Support Flipkart Kalyan Krishnamurthy Neha Singhvi CSCP My account is blocked and since 3rd October I am calling customer care and I am getting only one answer that “we have escalated your concern and will be resolved in 48 hours”. I am waiting for those 48 hours since 3rd October. This is to inform you that you are not customer centric company. You are delivering wrong product and blocking account so that customer can’t replace or return. Is this really ethical? I understand that blocking account is to protect genuine customers’ interest but how you have decided that I am not genuine customer. Please see my purchase history, I bought 3 iPhone from flipkart. If I am not genuine customer then why would I waste my time by calling customer care daily and also by posting here??? It’s ok if you don’t want to unblock my account. Just revert me in writing that my account can not be unblocked and we will not replace/ return wrong item delivered. I will take though legal way for sure. If not flipkart then other players are also there in market who are customer centric. Needless to mention that Ultimately customer is king in the market.

I'm reaching out to share my recent experience with Flipkart and Godrej. I purchased two air conditioners from Flipkart on May 25, and they were delivered on June 2. The entire experience from delivery to installation was highly disappointing and frustrating: 1. Installation Issues: - On June 3, two different engineers arrived for the installation (from Flipkart installation team JEEVES). - The first engineer efficiently completed the installation, provided a demo, and left. - The second engineer, however, took 4-5 hours and neither completed the installation nor provided a demo. He took the payment and left, assuring me that another engineer would come the next day to finish the job. This promise was not fulfilled, and no one came the next day as assured. 2. Follow-up and Defective Product: - After countless calls to Flipkart, another engineer finally arrived on June 7 to complete the installation. Unfortunately, one of the units was defective and did not function properly. - When I reported this issue to Flipkart, they irresponsibly redirected me to contact the Godrej company instead of addressing the problem themselves. - Despite persistent follow-ups, Flipkart provided no assistance, compelling me to search for Godrej’s contact details and reach out to them by my own. 3. Godrej Response: - Godrej confirmed that the air conditioner was defective and required an outdoor PCB replacement. - They informed me that the replacement part was out of stock and would take several days to procure, leaving me without a functioning unit indefinitely. 4. Customer Service Experience: - Flipkart’s customer service was abysmally unresponsive and unhelpful throughout the entire ordeal. - The incomplete installation left exposed wires, creating a significant safety hazard. - The contact numbers provided by Flipkart were either unanswered or switched off, making it nearly impossible to get any support. Additionally, today when I contacted the Flipkart team for a replacement, they advised me to obtain a job sheet from Godrej and submit it to them. After an exhausting series of calls and follow-ups, I finally submitted the job sheet, only for a replacement request as advised however Flipkart raised a refund request instead of a replacement without informing me. Now, they are asking me to cancel the return so they can resubmit the replacement request. However, when I attempted to cancel the return, they claimed the system is not updated and is not showing any option right now so they ask me to call them again after sometime. I don’t know how many times I’ll call them for their mess. Overall, my experience with Flipkart has been a nightmare. They delivered defective products, provided dangerously inadequate service, and utterly failed to support their customers. I strongly advise against purchasing anything from Flipkart due to their blatant disregard for customer care and professionalism. Flipkart Flipkart Support Godrej Group

Binny Bansal Flipkart Flipkart Support I would like to share my pathetic experience with Flipkart Cus Care Services. As I have placed an order worth 45990/- and it is a Lenovo Laptop on 15th Aug 2023 and it got delivered on the 16th Aug 2023. However, we realised that it is a defective product as the system is unable to boot, the screen is blank and it is not opening when we try to turn on also the keypad will also be struck. So I tried to connect the Flipkart Support within the Return Policy period and I raised the request. But, your team was faced with difficulty placing the return request and the reason provided to me is Technical Issues where we are unable to take the return request. When I highlighted the point as what if you fail to resolve your technical issues within the return period is nearer. But the team reconfirmed since I have communicated the issue within the return period so I don't have to worry about the return period getting over as cus care is responsible for this replacement. But no update I almost waited a week then again I tried contacting the customer care the was getting disconnected in the middle of conversation repeatedly and the reason is again technical issues. But at least they should reconnect with me but it is not done yet. So finally after so many attempts return request placed but the timeline is given 12th Sep 2023 that to technical visit and based on the report Replacement will get approved or rejected. So today I connected with customer care again but they put me on hold while transferring the call to the senior and there was no response for almost 15mins i waited. Now my money got stuck here from last 15th Aug 2023 to till date and on the otherside I'm unable to use Laptop because it is a faulty product. Now your team has provided the deadline is 12th Sep 2023 to 15th Sep 2023 that means it will become 1 month. So you have taken my money and kept the money for a month and provided the faulty product and your social media team one of the member Sandeep this idiot says to me I'm the last point of contact and no one will help you further. So now I need the complete resolution about replacement on priority basis else I need Refund and I cannot wait till 12th Sep 2023.