Five9 AI helps Alaska Airlines lower operating costs and enhance productivity in their contact centers, enabling them to deliver an exceptional guest and employee experience. ✈️ Hear them tell their story: http://spr.ly/6040iWZsu #AI #CX #CustomerSuccess #YouSaidIt
I just used it to add a pet to my flight. What used to take 1-3 minutes tops with a person took 20 minutes. That’s pretty awful.
Agentic AI is revolutionizing the airlines industry by offering personalized, responsive, and efficient customer service. Through AI agents, travelers can enjoy tailored assistance from booking flights to receiving personalized recommendations for seat upgrades, meals, or connecting flights. This technology, powered by processing historical data and real-time inputs, is set to transform the customer experience in the industry. #AI #CustomerExperience #AirlinesIndustry
Voice Surveys for better customer knowledge | CEO @Vocads | Station F Future 40 I Microsoft GenAI studio 🚀
Did you ever think AI could shape your journey? 🚀 AI is reshaping the transportation industry, providing unparalleled personalization. Tailored route suggestions, customized travel options, instant interactions... Imagine receiving travel suggestions and promotions that match your preferences as soon as you step into a transportation hub. 🚄 AI simplifies and customizes our travel experiences. Explore how companies like British Airways, Deutsche Bahn, or Amtrak are leveraging AI 👇 What's your take on the use of AI in customer service within the transportation sector? Share your thoughts in the comments below! 🚖 ------------------------ If you're interested in Artificial Intelligence and customer relations, I invite you to follow my weekly posts ✍️. My name is Elise Pinto, CEO of Vocads, and my mission is to use AI to rethink customer relations. Follow me on this amazing adventure into the future of voice technology 🚀 #GenAI #customerrelationship #transportation #mobility #passengerinformation #passengerexperience
Director @ Sutherland | Client Management, Business Development I Active Volunteer I Wife I Mom
🌐 Exciting times ahead! Generative AI is poised to revolutionize the future of airlines, promising impactful benefits from enhancing customer experience to boosting your bottom lines. 💼✈️ Want to dive deeper? We've crafted an interactive microsite and whitepaper that guide you through the fascinating world of Gen AI, and the key business outcomes it can deliver. 📊🔍 Check it out here: https://lnkd.in/g6WBwHyA. Let's explore the future together and see how we can bring about positive change. 🚀💡 #GenAI #SutherlandAI #SutherlandTravel #Airlines #CX #SutherlandCXM Remember, every step we take towards innovation is a step towards success. Let's inspire, collaborate, and innovate together! 🤝🌟
Just landed: our latest article on leading airlines using artificial intelligence to reduce fuel consumption ✈️ Find out how AI-powered solutions help airlines optimise inflight retail experiences, improve ancillary revenue, and reduce environmental impact. #Aviation #BigData #AI #Sustainability #InflightRetail https://ow.ly/cYLe50RqNa8
Professional Speaker, Author & Advisor ‣ Helping Companies Achieve Profitable Growth and Brand Loyalty by Doing Customer Experience Right® ‣ LinkedIn Learning CX Instructor ‣ Award-Winning🏆Podcaster
Are Customers Ready to Trust AI with Critical Flight Information? United Airlines is transforming its customer experience by leveraging AI for real-time flight updates, significantly enhancing operational efficiency. 📈 What's Changing? Instead of manual updates from dedicated teams, AI now provides near-instantaneous details on gate changes, boarding times, and weather events. United CEO Scott Kirby emphasizes that this AI-driven initiative is a major investment focus. (Article link in comments) Doing CX Right® Insight: AI offers impressive accuracy. At the same time, human oversight is crucial for handling unexpected situations and ensuring a personalized touch. AI can't fully replicate human empathy and complex decision-making, which are vital for maintaining trust and service quality. Key Takeaway: Balancing AI with human expertise is key to exceptional service. How are you integrating both to elevate your customer experience? Comment below. ⭐️Subscribe to my newsletter for strategies to achieve human AI balance as your brand differentiator 📧www.DoingCXRight.com #CustomerExperience #AI #Leadership #airlines #customerservice Quartz
Could we see a return to the golden ✨ age of travel? That’s the mission of brand-new airline 🧑✈️ Global Airlines, and their new Airbus A380. Great airline experiences don’t just require impressively engineered aircraft; however, CX covers every part of the customer journey. Verint puts the AI 🤖 in airline customer experience. Check out the on-demand webinar to learn how to: ✈️ Bring employees and conversational AI together in your customers’ channel of choice ✈️ Automate common interactions to deliver customer-centric experiences and increase operational efficiency ✈️ Better orchestrate reactive and proactive engagement by using data Watch the webinar today! #Travel #ConversationalAI #Airlines #CX #CXAutomation #CustomerExperience #AI #CustomerJourney #Verint
Could we see a return to the golden ✨ age of travel? That’s the mission of brand-new airline 🧑✈️ Global Airlines, and their new Airbus A380. Great airline experiences don’t just require impressively engineered aircraft; however, CX covers every part of the customer journey. Verint puts the AI 🤖 in airline customer experience. Check out the on-demand webinar to learn how to: ✈️ Bring employees and conversational AI together in your customers’ channel of choice ✈️ Automate common interactions to deliver customer-centric experiences and increase operational efficiency ✈️ Better orchestrate reactive and proactive engagement by using data Watch the webinar today! #Travel #ConversationalAI #Airlines #CX #CXAutomation #CustomerExperience #AI #CustomerJourney #Verint
Could we see a return to the golden ✨ age of travel? That’s the mission of brand-new airline 🧑✈️ Global Airlines, and their new Airbus A380. Great airline experiences don’t just require impressively engineered aircraft; however, CX covers every part of the customer journey. Verint puts the AI 🤖 in airline customer experience. Check out the on-demand webinar to learn how to: ✈️ Bring employees and conversational AI together in your customers’ channel of choice ✈️ Automate common interactions to deliver customer-centric experiences and increase operational efficiency ✈️ Better orchestrate reactive and proactive engagement by using data Watch the webinar today! #Travel #ConversationalAI #Airlines #CX #CXAutomation #CustomerExperience #AI #CustomerJourney #Verint
Could we see a return to the golden ✨ age of travel? That’s the mission of brand-new airline 🧑✈️ Global Airlines, and their new Airbus A380. Great airline experiences don’t just require impressively engineered aircraft; however, CX covers every part of the customer journey. Verint puts the AI 🤖 in airline customer experience. Check out the on-demand webinar to learn how to: ✈️ Bring employees and conversational AI together in your customers’ channel of choice ✈️ Automate common interactions to deliver customer-centric experiences and increase operational efficiency ✈️ Better orchestrate reactive and proactive engagement by using data Watch the webinar today! #Travel #ConversationalAI #Airlines #CX #CXAutomation #CustomerExperience #AI #CustomerJourney #Verint
🤖 How is generative AI affecting the quality of airline chatbots? 💡 In our latest article, analyst Michael Meng benchmarked 21 airline chatbots to find out the state of automated customer service in the airline industry, and whether generative AI is making a difference.’ 📈 A core finding is that the few airlines which utilize gen AI for their customer service chatbots achieve significantly better performance according to our scoring system, though overall functionality is still basic. 🧐 While gen AI looks very promising in this use case, we also suggest some easier-to-implement best practices which airlines could implement to make current chatbots more user-friendly while more advanced gen AI-based solutions are developed. For the full story, including our methodology, benchmarking results and best practice suggestions, check out our full article! ➡️ https://lnkd.in/eKGMcVwj #TNMT #GenAI #Chatbots #Airlines #InnovationInTravel
Create📝Publish🗞️Amplify📣 TechInfluencer, Analyst, Content Creator w/550K Social Media followers, Deep Expertise in Enterprise 💻 Cloud ☁️5G 📡AI 🤖Telecom ☎️ CX 🔑 Cyber 🏥 DigitalHealth. TwitterX @evankirstel
3moImpressive work, Five9! AI making a real impact in the airline industry. Can't wait to hear more success stories like this!