Winning back an inactive #ecommerce #customer is more effective and efficient than trying to gain a new customer. But reengaging dormant customers requires a thoughtful win-back strategy. Here's how to get started. #DTC https://hubs.li/Q02DhR_N0
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Want to know how quick, everyday moments can drive your sales up? Our latest article shows you how to tap into micro-moments to engage customers and increase your profits. 🔵 What You’ll Learn: What micro-moments are and why they matter. How to capture customer attention during these moments. Practical tips to make buying from your site faster and easier. 📚 Read the article to explore new ways to enhance your e-commerce strategy! https://lnkd.in/dJYTQa4b #Ecommerce #MicroMoments #OnlineSales #CustomerEngagement #MarketingTips #ClawRock
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The post-purchase experience is where loyalty is forged or lost. The silence after a purchase can create confusion or even doubt in your customers. From a simple thank you email to encouraging repeat purchases through loyalty programs, the goal is to turn a one-time buyer into a repeat customer. It's all about continued engagement, appreciation, and support. Implement these strategies to enhance the post-purchase experience, foster trust, and build a community of loyal customers. #email #emailmarketing #ecommerce
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I Help 7-8 Figure Ecommerce Brands increase their sales using AI powered chatbot systems | Owner @ Luna X | 11 Brands
Getting repeat customers seems impossible. It's NOT, here's my 7 steps to build genuine customer loyalty : 🟢Points System: Reward customers with points for every purchase, which they can redeem for discounts or free products. 🟢Tiered Programs: Create levels (e.g., Bronze, Silver, Gold) with increasing benefits based on purchase frequency or total spend. 🟢Personalized Emails: Send personalized product recommendations, discounts, or reminders based on the customer's purchase history. 🟢Quick Responses: Respond promptly to customer inquiries or issues through email, chat, or phone. 🟢Easy Returns and Exchanges: Offer hassle-free return and exchange policies to build trust. 🟢Follow-Up Emails: Send thank-you emails, product usage tips, or requests for reviews after a purchase. 🟢Early Access: Offer early access to sales, new product launches, or special events to loyal customers. This is my seven step strategy but here's a bonus that works every time: 📌Refer a Friend: Offer discounts or rewards to customers who refer friends or family to your store. Tell me which loyalty program feature produced the most repeat purchases: points, tiers, or personal offers? #ecommerce #customerretention #loyaltyprograms #repeatcustomers #marketingstrategy #personalization #digitalmarketing #onlinebusiness #customerexperience #retailtrends #salestips #brandloyalty #crm #emailmarketing #socialmediamarketing #digitalstrategy #customerengagement #onlineshopping #businessgrowth #ecommercetips #customerloyalty #branding #retail #ecommercewebsite #shopify #woocommerce #marketingtips #customerjourney #digitalretail #ecommercesuccess
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Founder @ LuccaAM | 🌎 Helping eCommerce business owners drowning from being overworked and overstressed to reach high ROI growth and freedom through digital marketing and branding.
The secret weapon for eCommerce growth that you're not using? Your existing customers. 🔥 It's no secret that acquiring a new customer can cost five times more than retaining an existing one. Yet, many businesses still focus the majority of their efforts on customer acquisition rather than retention. Loyal customers not only buy more often but they also spend more per purchase. Upselling and cross-selling to your existing customer base is a goldmine waiting to be tapped into. Start implementing strategies to increase customer retention. Such as improving your customer service, creating a loyalty program or personalized marketing campaigns. Do not forget, your existing customers are the lifeblood of your business. Treat them right and they will treat you right. #ecommerce #digitalmarketing
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Founder @ LuccaAM | 🌎 Helping eCommerce business owners drowning from being overworked and overstressed to reach high ROI growth and freedom through digital marketing and branding.
Did you know that customer retention is the secret ingredient to scaling your eCommerce business? A research by Bain & Company shows that a 5% increase in customer retention can increase a company’s profitability by 75%. Why? Because returning customers tend to buy more from a company over time, and loyal customers often refer new clients to your business. Providing excellent customer service, rewarding loyalty and staying connected with your customers can hugely impact your bottom line. So next time you think about chasing new customers, don't forget about nurturing the ones you already have! #CustomerRetention #ecommerce #growth
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Elevate your Online Store game with our ultimate guide to customer reviews! Dive deep into the art of building trust, boosting sales, and fostering a vibrant community around your brand. From conquering common pain points to unleashing powerful strategies, we've got you covered. Whether you're a seasoned pro or just starting out, discover how to transform your Online Store into a dynamic hub of success. Don't miss out on this invaluable resource – let's revolutionize your online presence together! Read here: https://lnkd.in/dFTKNcwx #eCommerce #eCommerceSolutions #EcommerceSuccess #D2CStrategy #CustomerEngagementTips #CustomerReviewsMatter #BuildingTrustInEcommerce #CommunityDrivenEcommerce #D2CBrandBuilding
Winning Hearts and Sales: Strategies for Encouraging Customer Reviews by SHUPPLE
https://shupple.com
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Getting customers to place their first repeat order is vital for ecommerce brands. These Plays actively encourage a second purchase and transform first-time buyers into returning customers: ✅ Cross-sell Predicted Products ✅ Cross-sell Your Best Sellers ✅ Replenishment Reminder Postcards Regardless of the size or stage of your brand, Repeat can help you simplify and automate your customer retention strategies with personalized messaging. Want to learn more about how these Plays can help you? Check them out: https://lnkd.in/gdxhSSKK
Goal: Get More 2nd Orders
getrepeat.io
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Founder @ LuccaAM | 🌎 Helping eCommerce business owners drowning from being overworked and overstressed to reach high ROI growth and freedom through digital marketing and branding.
Providing value isn't just about delivering a great product. It's about creating an experience that keeps customers coming back for more. The most successful ecommerce brands don't solely focus on transactional relationships, but rather invest in building long-term loyalty and advocacy. This can be achieved by implementing customer retention strategies, such as rewards programs, personalized email campaigns, or exclusive member benefits. In conclusion, attracting new customers is important, but creating an environment that encourages repeat business is equally critical in boosting your revenue growth and strengthening the longevity of your brand. #customerloyalty #retentionstrategies
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Contrary to popular belief, the holiday season can be a great time to up your customer retention game as an eCommerce/D2C brand owner. 🆙📈 The BF/CM sale has just ended a few days ago and as a business owner, it’s important that you focus on strategies that you think beyond the sale, and to keep customers engaged with your brand for longer. With new customer acquisition being a tough nut to crack, especially during this time of the year, Here are some common retention strategies to keep customers coming back for more (even during the holiday season)⬇️ > Send more value-adding emails (upsells, cross-sells, content-only emails) > Optimize your customer support > Start a customer loyalty program to reward customer actions > Offer more discounts (use it wisely though) > Leverage personalization to offer more product recommendations > Gamify your emails (Pro-tip: Check out the interactive emails from the folks at Feastables) Use these strategies smartly to improve retention rates for your D2C business. What else would you add here? . . . #retentionmarketing #d2cretention #holidayseason #ecommercegrowth
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Customer Retention - why is it something you should consider in your marketing strategy? 📊 Just a few statistics to show a bigger picture: - You have a 60% to 70% chance of selling to an existing customer, while for a new prospect it is up to 20% - Repeat customers spend 67% more than new ones - On average, your loyal top 10% of customers spend 2x per order compared with your bottom 90% of customers. Last week my colleagues Dominik and Dmytro run a webinar on Lifecycle Marketing Strategies for E-commerce Success, where they have showcased couple of practices that could boost your revenue. Leave a comment and I'll send you the link 🎥 #customerretention #marketingautomation #getresponsemax #marketingplatform #grmax #ecommerce
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