There are multiple ways to get customer-related feedback data. • Qualitative survey data • Customer complaints, compliments, questions, suggestions, concerns, issues, etc. • Post episodic and transactional surveys (e.g. new customer surveys, product cancellation surveys, etc.) • Customer experience data • Information from your sales team about customer needs, questions, etc. • Employee observations But a crucial component is to have the right technology, VOC program, and processes in place to centrally collect, manage, organize, and analyze data in order to act on it.
Endeavor Management’s Post
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Customer Service Leader | Operations Manager | Customer Experience Expert | Customer Service Innovator | KPI Mastermind | LSSWB | CCSS
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Sr. IT Recruiter at Fiserv, a global Fintech leader: helping aspiring technology professionals find their future at Fiserv #heretohelp #jobsearch #jobopening
Customer surveys can only tell you so much. Dive deeper into the importance of direct customer interactions in this eye-opening read. #CustomerEngagement
Customer Surveys Are No Substitute for Actually Talking to Customers
hbr.org
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Customer surveys can only tell you so much. Dive deeper into the importance of direct customer interactions in this eye-opening read. #CustomerEngagement
Customer Surveys Are No Substitute for Actually Talking to Customers
hbr.org
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Success hinges on understanding the needs and preferences of your customers. While market research and analytics provide valuable data, there’s nothing quite like the unfiltered opinions of your customers. Genuine customer feedback holds the potential to uncover invaluable insights that can shape your business strategies and drive growth. Let’s delve into how businesses can leverage customer feedback to gain a competitive edge. https://lnkd.in/gd5sX3E8 #GoRevu #ReviewManagement #CustomerFeedback #AutomatedReviews #ReviewSharing #QRCodeReviews #StreamlineReviews
Uncovering Vital Business Insights from Genuine Customer Feedback
https://gorevu.com
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Director, Social Advocacy @ Fiserv | Empowering You to Leverage the Potential of Social Media | Employee Advocacy | Everyone is in Sales | Storyteller | Community Builder | Travel Enthusiast | Genuinely Curious | 6 4 3=2
Customer surveys can only tell you so much. Dive deeper into the importance of direct customer interactions in this eye-opening read. #CustomerEngagement
Customer Surveys Are No Substitute for Actually Talking to Customers
hbr.org
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Customer surveys can only tell you so much. Dive deeper into the importance of direct customer interactions in this eye-opening read. #CustomerEngagement
Customer Surveys Are No Substitute for Actually Talking to Customers
hbr.org
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Customer surveys can only tell you so much. Dive deeper into the importance of direct customer interactions in this eye-opening read. #CustomerEngagement
Customer Surveys Are No Substitute for Actually Talking to Customers
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Inqqa AI connects the dots in employee surveys & market research
1wHow do you currently handle analyzing qualitative data from various customer feedback sources?