📅 The 2024 Atlanta Contact Center Executive Forum is happening in a couple of weeks on July 25th, 2024 and only a few seats remain! Don't miss this opportunity to gain actionable insights from top professionals in the industry. Learn how to enhance customer service, drive operational efficiency, and stay ahead of the curve with AI-powered solutions. 🎧📞 🔑 Keynote Presentation: Leadership in Contact Centers: Providing Valuable Strategies and Insights for Driving Success: Acuera President and Author of 7 T Success System Casey Kostecka. 💡 Expert Talk Sessions: Contact Center Best Practices, Creative Workforce Management Strategies and Forward-Looking Perspectives on the Evolving Landscape shared by Jewelry Television VP of Customer Service, Operations and Logistics, Tolly Harris. How to Master a Data-Driven Narrative that Engages Your C-Suite presented by FTD VP of Customer Care, John McCahan. Voice of the American Workforce, Contact Center Survey Results and Economic Trends presented by Employbridge VP of Contact Center Solutions, Michelle Crotty. Thank you to our sponsors Call Design North America, Assembled and Observe.AI! 🔗 Learn more and secure your spot today: https://lnkd.in/etiXQxjC Christa Early
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Feeling the heat of competition and shifting candidate expectations? You’re not alone. At Impellam Group, customer centricity is our North Star. To ensure we keep delivering exactly what’s needed, we spoke with over 100 of our largest global clients. Drawing from our research and expertise, our latest report delves into workforce solutions designed to help you manage costs and build a better business. Check it out to hear more from our global subject matter experts: Steve Corbett, Sara Gordon, Alexa Bradbury, Claire Marsh, Annelise Smith, Christopher Blackburn, Ann Bookout, Simon Blockley, Brian Salkowski, and Mark Coyle. Read it here - https://lnkd.in/eizrP6fF
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Senior Marketing Manager @ Impellam Group | Creative | Tech enthusiast | Generative AI
Feeling the heat of competition and shifting candidate expectations? You’re not alone. At Impellam Group, customer centricity is our North Star. To ensure we keep delivering exactly what’s needed, we spoke with over 100 of our largest global clients. Drawing from our research and expertise, our latest report delves into workforce solutions designed to help you manage costs and build a better business. Check it out to hear more from our global subject matter experts: Steve Corbett, Sara Gordon, Alexa Bradbury, Claire Marsh, Annelise Smith, Christopher Blackburn, Ann Bookout, Simon Blockley, Brian Salkowski, and Mark Coyle. Read it here - https://lnkd.in/e6xqr-XZ
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Feeling the heat of competition and shifting candidate expectations? You’re not alone. At Impellam Group, customer centricity is our North Star. To ensure we keep delivering exactly what’s needed, we spoke with over 100 of our largest global clients. Drawing from our research and expertise, our latest report delves into workforce solutions designed to help you manage costs and build a better business. Check it out to hear more from our global subject matter experts: Steve Corbett, Sara Gordon, Alexa Bradbury, Claire Marsh, Annelise Smith, Christopher Blackburn, Ann Bookout, Simon Blockley, Brian Salkowski, and Mark Coyle. Read it here - https://lnkd.in/eXx6x6Ry
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SIA 40 Under 40 2024 | SIA DEI Influencer 2024 | Program Director | IMWomxn BRG Lead
Feeling the heat of competition and shifting candidate expectations? You’re not alone. At Impellam Group, customer centricity is our North Star. To ensure we keep delivering exactly what’s needed, we spoke with over 100 of our largest global clients. Drawing from our research and expertise, our latest report delves into workforce solutions designed to help you manage costs and build a better business. Check it out to hear more from our global subject matter experts: Steve Corbett, Sara Gordon, Alexa Bradbury, Claire Marsh, Annelise Smith, Christopher Blackburn, Ann Bookout, Simon Blockley, Brian Salkowski, and Mark Coyle. Read it here - https://lnkd.in/eGwwKjtB
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Calling all Women of Customer Success in #NYC! 📣 We're hosting a live panel this July 😎 In today's complex sales environment, CS teams face a new challenge: engaging a broader buying group. CFOs and stakeholders now hold equal weight alongside business owners. This exclusive panel discussion hosted by our NYC chapter tackles the question: Who is CS truly selling to? (Panel TBA soon) Please join us, July 10th for an insightful evening filled with: ✨ Expert panel discussion: Industry leaders delve into the changing buyer journey, strategies for demonstrating CS value, and communication techniques to resonate with both business owners and financial decision-makers. ✨Actionable insights: Leave equipped to identify key stakeholders, quantify the impact of CS, and build a compelling narrative that showcases your true value. ✨ Networking drinks: Connect with fellow Customer Success professionals, Sales leaders, and anyone interested in the future of customer success. Thanks to our friends Catalyst Software Totango, refreshments will be provided for the event Spots are limited to 35 seats so register now via the link in our comments below! We can't wait to see you there 🍸 🍢 💻 #customersuccess #sales #futureofcs
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Feeling the heat of competition and shifting candidate expectations? You’re not alone. At Impellam Group, customer centricity is our North Star. To ensure we keep delivering exactly what’s needed, we spoke with over 100 of our largest global clients. Drawing from our research and expertise, our latest report delves into workforce solutions designed to help you manage costs and build a better business. Check it out to hear more from our global subject matter experts: Steve Corbett, Sara Gordon, Alexa Bradbury, Claire Marsh, Annelise Smith, Christopher Blackburn, Ann Bookout, Simon Blockley, Brian Salkowski, and Mark Coyle. Read it here - https://lnkd.in/e8ykwhwd
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Feeling the heat of competition and shifting candidate expectations? You’re not alone. At Impellam Group, customer centricity is our North Star. To ensure we keep delivering exactly what’s needed, we spoke with over 100 of our largest global clients. Drawing from our research and expertise, our latest report delves into workforce solutions designed to help you manage costs and build a better business. Check it out to hear more from our global subject matter experts: Steve Corbett, Sara Gordon, Alexa Bradbury, Claire Marsh, Annelise Smith, Christopher Blackburn, Ann Bookout, Simon Blockley, Brian Salkowski, and Mark Coyle. Read it here - https://lnkd.in/eCrXkV4x
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Feeling the heat of competition and shifting candidate expectations? You’re not alone. At Impellam Group, customer centricity is our North Star. To ensure we keep delivering exactly what’s needed, we spoke with over 100 of our largest global clients. Drawing from our research and expertise, our latest report delves into workforce solutions designed to help you manage costs and build a better business. Check it out to hear more from our global subject matter experts: Steve Corbett, Sara Gordon, Alexa Bradbury, Claire Marsh, Annelise Smith, Christopher Blackburn, Ann Bookout, Simon Blockley, Brian Salkowski, and Mark Coyle. Read it here - https://lnkd.in/e3S3tquB
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Feeling the heat of competition and shifting candidate expectations? You’re not alone. At Impellam Group, customer centricity is our North Star. To ensure we keep delivering exactly what’s needed, we spoke with over 100 of our largest global clients. Drawing from our research and expertise, our latest report delves into workforce solutions designed to help you manage costs and build a better business. Check it out to hear more from our global subject matter experts: Steve Corbett, Sara Gordon, Alexa Bradbury, Claire Marsh, Annelise Smith, Christopher Blackburn, Ann Bookout, Simon Blockley, Brian Salkowski, and Mark Coyle. Read it here - https://lnkd.in/gTwNbREX
Workforce Optimization | Thought Leadership | Contact Center Solutions @employbridge
2wLooking forward to this event!