Elevate ’s Post

Public communication is the key to fostering trust with our valued customers. Especially when it comes to discussing important topics like lead in drinking water. In the ever-evolving landscape, the significance of public communication cannot be overlooked. The EPA recognizes its pivotal role in our new revisions. Remember, our residents' concerns are real, and addressing them proactively is the way to go. Historically, the water industry might not have put proactivity first, but times have changed! It's been proven that communicating with our customers early and often is the key to cultivating trust. Our strategy now? A dynamic two-way conversation between us and our community. It's not just about being reactive but engaging in proactive dialogues that reassure our residents and establish our credibility. Remember this golden rule from Mike McGill, President of WaterPIO: "If they hear it from you first, they trust you first. If they hear it from you last, they trust you last." Let's be the ones our community turns to for accurate information, reliability, and above all, trust. 🌟 #BuildingTrust #CustomerFirst #digitalwater #waterquality #LCRR

Thanks, as always, for the plug! We’re in the middle of several stages of public #communication for the LCR: inventory #COMMS, replacement outreach, and school/childcare testing efforts, just to name a few. This saying, learned during my last stint planning local news coverage in DC, applies to everything we do, but especially Lead & Copper Rule compliance communications. (And #PFAS too…)

Lead exposure is particularly harmful to children, affecting their cognitive development and causing behavioral problems. The CDC estimates that more than 500,000 U.S. children ages 1-5 have blood lead levels above 5 micrograms per deciliter, the reference level at which the CDC recommends public health actions be initiated. Lead abatement refers to the process of reducing or eliminating lead hazards, particularly in buildings, homes, and the environment, to prevent lead poisoning and its associated health risks. See how we can help with your #leadabatement needs: https://bit.ly/3Ax9ZDn

The U.S. is officially going to #GetTheLeadOut of ALL water pipes in the next decade 🎉 Today 6-10 million families are still drinking water from lead service lines. From The Associated Press: "Lead crises have hit poorer, majority-Black cities like Flint especially hard, propelling the risks of lead in drinking water into the national consciousness. Their impact reaches beyond public health. After the crises, tap water use declined nationally, especially among Black and Hispanic people. The Biden administration says investment is vital to fix this injustice and ensure everyone has safe, lead-free drinking water. 'We’re trying to right a longstanding wrong here,' said Radhika Fox, head of the US Environmental Protection Agency (EPA) Office of Water. 'We’re bending the arc towards equity and justice on this legacy issue.' Replacing the country's lead pipes will be expensive, but the EPA says the health benefits far outweigh the cost. Those benefits, Fox said, 'are really priceless.'" Michael Phillis reports on the new rule to replace all lead water pipes: https://lnkd.in/gnbUrY6B #EnvironmentalJustice #SafeDrinkingWater #WaterJustice

🚰💧 NEW BLOG: "Building Trust Within Your Community" The clock is ticking with just over a year left until the first LCRR deadline. The key to navigating these complex regulations? Building trust within your community through proactive and effective communication. 📌 What You'll Learn: - The importance of going beyond mere compliance to foster community confidence - How to craft messages that engage customers meaningfully - Expert insights from Melissa Meeker, CEO of The Water Tower, on strategic LCRR communication No dedicated communication staff? No worries! Our latest blog also offers practical tips on building trust with limited resources. 👉 Read more here: https://bit.ly/3sGRqxa Don't miss out on crucial insights to help your water system navigate LCRR requirements and build lasting community trust. Subscribe to our newsletter for ongoing updates! #digitalwater #waterquality #LCRR #waterpolicy #drinkingwater #GetTheLeadOut

Been reading and pondering the #residentengagementstrategy. I am worried about unintended consequences that will focus on residents and not deal with the systemic issues that contributed to Grenfell. This will increase mistrust. There was no issue with residents being engaged at #Grenfell. They were fully engaged and active and were not heard or listened to. I haven't heard evidence about residents doing things that made the building more unsafe. Plenty of evidence of the TMO, Royal Borough of Kensington and Chelsea, Arconic Kingspan Group Celotex and others doing things that made the building unsafe. So - why do we need a resident engagement strategy? The issue isn't with the residents. Where is the evidence that residents being engaged improves safety? What are we going to measure - engagement?? I don't want to 'BE ENGAGED', I want to go home and not be distrubed and know I can rely on Royal Borough of Kensington and Chelsea to do their job and ensure the building is safe. And I'll do my part. Surely we need a #residentsafetystrategy and a core part of that is about residents being heard. We don't need residents to change we need the sector to change? What am I missing here? #Grenfell #residentengagement #Buildingsafetyact #regulation #bias #change

As the #BidenAdministration works to reduce lead in #drinkingwater and prevent #publichealth disasters like the ones in #Flint, Mich., and #Washington, D.C., strict new standards proposed Thursday by the #EnvironmentalProtection Agency would require most U.S. cities to replace their lead #waterpipes within 10 years. #FlintMI #WashingtonDC #Michigan #EPA #Environment #HealthMatters #PublicHealthMatters #LeadExposure #LeadPipes #IQScores #Cognition #BrainHealthMatters #ChildDevelopment #Children #Kids #BloodPressure #HeartDisease #Adults #CleanWater #CleanWaterMatters #Homes #Blacks #Hispanics #EnvironmentalJustice #SustainabilityMatters #CopperPipes #Infrastructure #TapWater #Regulations #EnvironmentalImpact #NRDC #Utilities #WaterTreatment #DayCareCenters #Schools #BipartisanInfrastructureLaw #BIL #FederalFunding #BentonHarborMI #NewarkNJ #Homeowners #EnvironmentalPolicy #Climate #JoeBiden #KamalaHarris #Democrats #BidenHarrisAdministration #Policy #Policies #UnitedStatesOfAmerica #USA #Americans #AssociatedPress

The Hidden Challenge of LCRR Compliance: Community Engagement The EPA's Lead and Copper Rule Revisions (LCRR) has unveiled a unique challenge for water providers that goes beyond logistics and data collection. Often the question isn't just "How do we comply?" but "How do we get residents to participate?" While many agencies have mailed surveys or posted survey links online, the question continues to be how can water providers spark engagement and participation from the very people these efforts aim to protect? At Yoppify, we understand these challenges. Our suite of communication tools is designed not as a one-size-fits-all solution but as a bridge between regulatory mandates and meaningful community engagement. In an era where digital is the new norm, we're leveraging technology to streamline survey distribution, making it accessible, easy, and, most importantly, impactful. If your agency is struggling to collect LCRR survey responses, We're here to support. Send us a DM to start a conversation about transforming the challenge of LCRR compliance into an opportunity for safer water and stronger community bonds. #LCRR #WaterSafety #CommunityEngagement #yoppify

The Lead and Copper Rule Improvements (LCRI) deadline is October 16, 2024. As we work together to ensure #compliance and safeguard public health, listen in as our experts, Lindsay Beaman, P.E., and Toni R. Tabbert, P.E., share valuable insights on successful replacement strategies, potential #funding opportunities, and what's next for the #LeadandCopper Rule.