Did you know that 8 in 10 patients switch #healthcareproviders due to poor in-person experiences? 😔
A staggering 36% of patients have changed their provider in the past two years, with dissatisfaction being a major factor. In fact, 2021 data shows a sharp rise in patients seeking new providers, up from 26% in 2017.
Younger generations, such as Gen Z and millennials, are particularly likely to switch providers, often due to dissatisfaction with care or lack of communication. Trustpilot reports that 95% of dissatisfied customers would return if their issues were addressed promptly.
So, how can you prevent losing patients and improve their overall experience? 🤔💭
Start actively collecting and analysing #patientfeedback! 📝 By engaging with patient reviews, you can pinpoint specific areas needing improvement. This allows you to align changes with #patientneeds and desires, ensuring that you enhance the overall #patientexperience.
Discover how Doctify can help you harness patient feedback effectively to improve your services and build stronger #patientrelationships: https://lnkd.in/eFXP3xth
Stephanie Eltz, Suman Saha, Pouyeh Esfahani, Anat Sneh-Matalon, David Johnson, James Whitehurst, Laurie Price, Alex Harris, Megan Wilson, Jason Nahani