Customer Service Consultant, Luxembourg, , To apply, click here: https://lnkd.in/ezPDSu72
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Hello Lisbon :) Our Lisbon team is ready to deploy AI-driven strategies that blend seamlessly with human insights, ensuring your message not only reaches but also engages and converts. We understand at our core that telemarketing is not just talking, but communicating; not just reaching out, but connecting.
We're thrilled to announce the launch of our new telemarketing office in the vibrant city of Lisbon, reinforcing our commitment to delivering exceptional multilingual customer support services worldwide. 🌍 This cutting-edge facility caters to the growing demand for top-notch telemarketing solutions across diverse industries. Our dedicated team of 20-25 highly skilled professionals, fluent in multiple European languages, will bridge communication gaps and foster stronger client-customer relationships. This will further our initiative to provide quality telemarketing services, adding to our India and Philippines teams' efforts. 💬 As we expand our global footprint, this office exemplifies our unwavering pursuit of excellence, innovation, and customer satisfaction. 🏆 #EvolveBPM #Lisbon #Telemarketing #CustomerExperience #GlobalExpansion
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🚀 Head of Partnership Development - HobbyStudio | 🚀General Manager- HobbyStudio | Software development and product design for businesses and startups - helping businesses for more than 10 years
It's interesting to see from both perspectives: European companies working with Georgian companies/individuals, and vice versa. What are your experiences/thoughts? 🚀
❔ Why is Georgia the best place in Europe for outsourcing development in 2024? Within the past years, we have had clients from many different places, and while going through our data we discovered that most of them were from Europe. We came across a few important points regarding the positive sides of working with companies located in Europe that we would like to share. 🔥 • 0% VAT ✔️ Everyone wants the best results with the minimum expenses and there's no shame in that! We all know how much the total amount can grow when you add up the taxes, and when you don't have to do that and still get the results you wanted - that's what you call a good business! • Time Zone benefits 🕰️ Clients always appreciate the ability to give live feedback and see results quickly. Georgia is located in the GMT 4 timezone, meaning most of our working day overlaps with European working hours. Also, since we are a few hours ahead, we have extra time in the morning to work and deliver the best results to ensure our clients start their day in an amazing mood! • Good communication 🤝 High-quality communication is something that is always a priority for us. Along with the upsides of our timezone, cultural similarities(we have history and candidate status to back it up) and a good knowledge of the English language(Georgia is one of the leading countries with the level of English) take a major part in ensuring that we are on top of our communication game at all times. ✨ We would love to hear your perspectives on this matter as well!
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Dartmouth College alum. 26 year old founder of Greenbox Storage. Took an idea from my college dorm to $1M revenue. Providing value online every day :)
I don’t answer our phones anymore. I outsourced our backend with an international employee who’s my full time Customer Support Specialist now. She makes $6.41 / hour. She’s based in the Philippines Speaks perfect English with a slight but familiar accent & handles pretty much the entire backend of my business. This is how it works: She’s been trained on all of services and knows the ins and outs of the business. If a customer has a question, she almost certainly has the answer. If she doesn't know the answer, she says "great question! Let me look into that and get back to you asap." Then I help her answer the question. After that, she no longer needs help with that topic. She answers phone calls, emails, texts from customers, etc. At the end of the day, she submits an "End of Shift" form so I know exactly what she did and what she accomplished during her shift. Having peace of mind knowing that our phones are always being answered is a huge game changer. We are closing more leads and answering more customer questions. She is my third international hire and has been performing tremendously. If you really want to scale your business, you can't do everything yourself. Delegate some tasks to others who are capable!
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Founder & CEO at Somebody2Hire - Philippines BPO & RPO | Elevating Outsourcing Standards in the Philippines: Founder & Visionary Leader / Contact Call Center Specialist / Remote Staffing Specialist
Why do Call Centers in the Philippines Operate 24/7 ? 🌎 Clients are Global Companies that work with call centers in the Philippines are worldwide, and must have staff availability 24/7. 🕒 24/7 Customer Service Customers need to be in touch with companies any time they need to, which means call centers must operate around the clock. 🔥 The call center industry employs over 1.8 million Filipinos and the industry is growing year over year. Filipinos adapt to working hours easily with the right support. 💪 Call centers in the Philippines offer comprehensive training programs in areas such as soft skills and software, creating strong teams that operate day and night. Call centers in the Philippines create opportunities for companies to scale teams, and offer service to their own customers whenever they need them (24/7). === 🔍 Are you looking to boost your companies customer service, data entry and back office? 🔥 Outsourcing to the Philippines will help your operations scale with an immediate ROI. 📞 Call me 1 855 688 7723 . We can audit your existing operations in 15 minutes.
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Customer Service Consultant. I work with Organizations to completely overhaul their Service Culture and make them Customer-Centric, in order to make them highly Impactful, Profitable and Sustainable.
The Consulate of Italy-Lagos, my family friend (who is an Italian citizen, but presently in Lagos)needed to contact the consulate on phone to help address an issue, on Monday and Tuesday, but could not because repeated calls to their phone lines (as advertised on their website) were not going through. Also, emails sent were not replied. I believe organisations (both public and private, local and international) must ensure that the people they exist to serve, that is their customers, have seamless and quick access to them. This is why service touch points should not just be a walk-in office/store, but via phone, email, social media. We are in a time where ease and speed determine customers' experience/satisfaction. so organisations can do better to ensure these. It's possible that the consulate is not aware that their phone lines are not functional, that's why I am bringing it up here. Please if you have their phone contact, kindly share with me. Remember, I remain your Go-to CS/CX trainer and Consultant and I work with organisations to overhaul their service culture making them Customer-centric in order to be highly profitable and sustainable 😊. #customerservice #customerexperience #business #profit #consulting
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🌍 Where is the software industry growing? 🇦🇺 Australia currently has the fastest-growing software industry in the world, growing at 19.4%. 🇫🇷 France is in second place, growing at a CAGR of 15.0%. Explore MGI's new interactive research note to find out more: https://ow.ly/Nl8z50QuBfs Hover over any country to see its software CAGR, or scroll through global and regional leaders to compare how software is expanding around the world!
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"Results-Driven Professional | Passionate About Industry/Field | Ready for New Opportunities"
2wI'm interested