Dillanos Coffee Roasters’ Post

Our core values reflect what’s important to us. They remind us of how we want to focus our time and energy and make strategic business decisions. We recently refined our core values to be consistent across our entire organization. The hard part wasn’t identifying all the values we care about, it was narrowing them down to a few fundamentals that we can easily remember and refer to. Now that our process is complete, we’re excited to share the results! Firsthand Foods’ new and improved core values are: ❤️ Dare to Care – We want everyone we work with to love what they do and live full lives. We listen to promote open communication and maintain a thoughtful, human-centered workplace. We strive to provide exceptional customer service and meet rigorous standards for product quality. 🔑 Collaboration is Key – Nothing is more important to us than building deep, reciprocal, sustainable relationships with our team, partners, suppliers, customers and community. 📖 We’re an Open Book – No surprises here! We do what we say and say what we do. We take pride in being transparent, honest, responsive, reliable and loyal.

Today's Employee Spotlight shines on 💫 Larry Hale 💫, an Eskridge employee for 25 years. Larry works as a Customer Service Rep/BDM Associate with Eskridge's Customer Service TEAM, a word that's very important to him. Together, Larry and the team help customers solve problems with delivery, breakdowns, lead times -- basically anything to do with Eskridge products. 💬 What is the best thing about working here? The people I work with daily. 💬 When you are at work, how do you motivate yourself? I enjoy my job. Motivation isn’t really needed if you are enjoying what you do. 💬 What do you enjoy doing in your free time? Spending time with my kids. 💬What is your favorite food? Stuffed smoked mushrooms. 💬What is your favorite sports team? Detroit Lions, Tigers, Pistons and Red Wings. 💬Where do you like to vacation? Michigan 💬What types of movies/books do you enjoy? Books? Almost anything. Movies? Futuristic. 💬What is something surprising that not many people know about you? I enjoy putting puzzles together. Larry's contributions and commitment to Eskridge and Ramsey Industries are immeasurable. We appreciate you, Larry, and all you do! #RamseyIndustries #EskridgeInc #TopEmployee

Feeling appreciated is truly a wonderful thing, isn't it? Picture this: You're at a restaurant or store, and you make eye contact with your server, offering a genuine "thank you—you're exceptional at what you do," all while wearing a warm smile. It's a simple gesture, but one that can truly brighten someone's day. Whether it's at the bank, a retail outlet, or a dining establishment, taking a moment to acknowledge exemplary customer service goes a long way. Now, I get it—the DMV isn't typically associated with top-notch service. We've all had our share of less-than-stellar experiences, which may even evoke memories of classic films. But hear me out—something remarkable is happening at the Ballentine, South Carolina DMV. During a recent visit, I found myself in a predicament with a business check. The clerk consulted her supervisor, and despite the inconvenience, they graciously accommodated my needs. I dashed out to grab a credit card, returning to complete the transaction. I made sure to express my gratitude for their patience and professionalism, noting how much easier they had made the process for me. Their smiles said it all. It's moments like these that remind us of the power of recognition. While complaints often dominate the feedback loop, taking the time to commend exceptional service can make a world of difference. Let's be the building up type who brighten someone's day with a heartfelt compliment. After all, appreciation is a gift that leaves a lasting impression—for both the giver and the receiver. *** Follow Bill Sims, Jr. to learn how top leaders succeed and drive optimal safety culture. Let’s go #beyondzeroinjuries #safetyculture #safetyleaders

Embracing Diversity and Inclusion We believe that diversity and inclusion are not just #buzzwords, but values that are essential to creating a thriving workplace and product. You can learn how to create a more inclusive #culture and product. By implementing these strategies, you can #boost your value proposition and create a more welcoming environment for your customers and #employees. So why wait? 📚 #diversityandinclusion #inclusivity #equality #diversitymatters #inclusionmatters #inclusiveculture #inclusiveproduct #diverseteam #embracediversity #equalityforall #diversityequityinclusion

#Sales is not an enemy…even though I’m in #operations. Each role depends on the other. What good is having an excellent server upfront if the line and kitchen can’t prepare food well? Either way your experience is memorable 🤣 #SowToGrow -cultivate your culture #TendTheWeed - deal with thorns #GroomAndPrune - watch business bloom Kate Whitehead published an excellent short read on this topic titled ‘tug-of-war between sales and ops is a good thing.’ BTX Global Logistics #SimpleSuccessful #WeLoveForwarding #Teamwork

Worth sharing from last night's reading.... “Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity.” – Gorman “Know what your customers want most and what your company does best. … Focus on where those two meet.” – Stirtz Customer service is an art that requires patience and practice and takes time to master. #customerservice #employeeengagement #goals #dailygrind #work #culture

We failed to respond to a client timely last week Usually the posts of NEW GLOBE LOGISTIK LLP. are always positive highlighting what’s best in our workplaces and ourselves Let’s be honest - our companies and we make mistakes too - it’s what we do about them and how we respond to them is what’s matters Most firms tend to “brush” mistakes under the carpet - not us - we have an open culture where we share negative feedback with the goal of learning , rectifying and getting better each time Below is a simple what’s app I get daily from my customer service teams on feedback they get - and we got a feedback that our responses were not timely - that is subjective, but when your tag line is a legacy of delivering promises since 1950 - every sincere effort should be made to uphold it by all members involved Also having a no blame - no shame culture encourages our team to be open to share learning’s which ultimately benifit all of us . If any of you have felt we could do better in our service NEW GLOBE LOGISTIK LLP. And Neutral Consolidation Services LLP - please DM me

LANE: Where rigor becomes obvious, solution a habit, and flexibility a lifestyle. Focus on our ethical values at work: ⬇️ At LANE, respect guides our behavior. But there's more: ✅ Rigor: We are precise at every step of the process to deliver consistent & qualitative work. ✅ Solution-oriented: We turn challenges into opportunities to exceed customer expectations. ✅ Flexibility: We adapt internally, by organizing our work, and externally, by customizing our client projects to meet their needs. With us, these values aren't just up in the air. They're part of our daily life, making us an authentic partner who truly walks the talk 😎.

Dialogue employees have countless reasons for joining our team, but one key theme that keeps resonating is the people. Madeleine Shulman, our Senior Customer Success Specialist, believes that teamwork and collaboration are at the forefront of our organization. This inspires Madeleine to show up to work every day, for herself and her clients. To hear more about Madeleine’s journey, watch this video: https://okt.to/9UCdeE?