CX Today’s Post

AI shouldn’t be doing all the work for you, but enhancing your productivity. The latest RPF episode, ‘Failure to Innovate’ with Dan and Lee, is out now. #brandinnovation #brandfailure #DigitalMarketing

A recent piece in the New York Times 📰 suggested that in light of AI becoming more prominent and prevalent, humanity and soft skills will become increasingly important in the workplace. It's a topic we talk about a lot in relation to Verint's Open CCaaS AI capabilities and specialised bots 🤖 - they're not trying to replace anyone, rather each one is expertly trained to automate one specific task or process. These bots - with one for every workflow, meaning each unique business can select the solutions it needs - are designed to augment the human workforce, freeing up agents to spend less time on the 'boring stuff' and more time actually engaging 🤝 with customers. We sat down with Verint's Steve Bell to discuss the realities of an augmented workforce and how to take CX AI success from dream to reality in our new podcast, the CX Sofa Series. Listen now! 🎧 #OpenCCaaS #CCaaS #Bots #CXAutomation #CX #Podcast #Interview #AugmentedWorkforce

A recent piece in the New York Times 📰 suggested that in light of AI becoming more prominent and prevalent, humanity and soft skills will become increasingly important in the workplace. It's a topic we talk about a lot in relation to Verint's Open CCaaS AI capabilities and specialised bots 🤖 - they're not trying to replace anyone, rather each one is expertly trained to automate one specific task or process. These bots - with one for every workflow, meaning each unique business can select the solutions it needs - are designed to augment the human workforce, freeing up agents to spend less time on the 'boring stuff' and more time actually engaging 🤝 with customers. We sat down with Verint's Steve Bell to discuss the realities of an augmented workforce and how to take CX AI success from dream to reality in our new podcast, the CX Sofa Series. Listen now! 🎧 #OpenCCaaS #CCaaS #Bots #CXAutomation #CX #Podcast #Interview #AugmentedWorkforce

A recent piece in the New York Times 📰 suggested that in light of AI becoming more prominent and prevalent, humanity and soft skills will become increasingly important in the workplace. It's a topic we talk about a lot in relation to Verint's Open CCaaS AI capabilities and specialised bots 🤖 - they're not trying to replace anyone, rather each one is expertly trained to automate one specific task or process. These bots - with one for every workflow, meaning each unique business can select the solutions it needs - are designed to augment the human workforce, freeing up agents to spend less time on the 'boring stuff' and more time actually engaging 🤝 with customers. We sat down with Verint's Steve Bell to discuss the realities of an augmented workforce and how to take CX AI success from dream to reality in our new podcast, the CX Sofa Series. Listen now! 🎧 #OpenCCaaS #CCaaS #Bots #CXAutomation #CX #Podcast #Interview #AugmentedWorkforce

Catch up on The Deal Board! In this episode, Andy and Jessica discuss AI and how it is affecting the buying and selling of businesses today! Listen here: https://lnkd.in/dXX6xUH #Tworld #DealBoardPodcast #BusinessPodcast

👀 Looking to understand the future of customer support and help desk work? 🤔 Curious how you can embrace generative AI to deliver better service experiences? ✅ Register today to attend the FREE HDI Local Chapter Virtual Community event (8/15 at 12pm PT/ 3pm ET) to explore how generative AI is transforming service desks. 🌟Gain valuable insights from Dan Turchin, CEO of PeopleReign and the host of podcast, “AI and the Future of Work.”

Always a pleasure, Jeff! In case you missed it, Jeff Winter and I deep dive into the coolest thing we’ve seen in Generative AI, automation’s impact on the frontline workforce, and how to think about using data in the latest episode of Augmented Ops Podcast podcast.

Catch up on The Deal Board! In this episode, Andy and Jessica discuss AI and how it is affecting the buying and selling of businesses today! Listen here: https://lnkd.in/dXX6xUH #Tworld #DealBoardPodcast #BusinessPodcast

🌟 Classic Episode Alert! Excited to share insights from my conversation with Rish Gupta, co-founder and head of product at Spot AI. This episode originally aired on 8-8-23: https://lnkd.in/gcVGeVQk Key Takeaways from the Discussion: 1. **Transforming Video Access**: Spot AI aims to revolutionize video access in the workplace, making it easy for employees to access video footage from cameras and empowering them with valuable insights to enhance productivity and decision-making. 2. **Addressing Industry Challenges**: Rish highlighted the challenges industries face in accessing and utilizing video footage from security cameras, underscoring the need for a more seamless and user-friendly solution. 3. **Success Stories**: We explored real-world examples of how Spot AI’s technology has directly helped manufacturing organizations, from tackling worker compensation claims to optimizing operations amidst labor shortages. Connect with Rish Gupta at Spot AI to learn more about their innovative solutions for leveraging video technology in manufacturing and beyond. Explore their website at spot.ai to discover the transformative impact of their products in the industry. Thank you, Rish, for sharing your valuable insights! 🎙️ #ManufacturersNetwork #SpotAI #VideoIntelligence