Convin’s Post

🚀💥 Customer Experience 2.0: Z Revolution! 💻🌟 Want to know how Generation Z is changing the game? Strap in, it's going to shake things up! 🚀🔥 🔵 Generation X (1965-1980): These customer service pros laid the groundwork with their personal attention and service-mindedness. But now, it's time for the new trends! 🟢 Generation Y / Millennials (1981-1996): Millennials brought the digital into the mix. They want smooth and fast interactions, and they're not afraid to ask for what they want. It was cool, but this is just the beginning! 🟣 Generation Z (after 1997): They were born for the digital age! Generation Z wants it all - and they want it now. They're all about live chat, quick responses, and immersive experiences. They crave authenticity, engagement, and a personal connection. It's the revolution, baby! 💢 So, if you want to stay ahead of the curve, it's time to adapt to the Z style 💬💥 #CustomerExperience #GenerationX #Millennials #GenerationZ #CustomerService #ZRevolution #Innovation

Personalization in CX is not a one-size-fits-all solution! 🤔 Contrary to the belief that personalization is universally beneficial to the customer experience, it's a nuanced game, especially across generations. 🔄 ClearSale's recent survey provides fascinating insights, and here are my key takeaways: 🌟 Gen Z (18-24): High Expectations for Personalization AI-powered personalization is a must for these digital natives. Gen Z demands customized shopping experiences. 🌟 Millennials (25-42): Moderate desire for personalization While they value convenience, hyper-personalization may not be a game changer for Millennials. Focus on convenient browsing and buying experiences, and tap into their $2.5 trillion spending power. 🌟 Gen X (43-58): Personalization? Maybe. Gen Xers are open to personalization, but don't necessarily demand it. Price and convenience are paramount. 🌟 Baby Boomers (59 ): Personalization? No thanks. Baby Boomers value convenience and service over hyper-personalization. Focus on better service and convenience over product recommendations. 🔍 Personalization is not a one-size-fits-all approach. It's about understanding and meeting the different expectations of different age groups. Segmentation is key!  We at trbo recently posted a few posts on LinkedIn about generational differences. Check them out! 💡  #CXInsights #Personalization #CustomerExperience #Generations #GenZ #Millennials #BabyBoomers #GenX

Check out this eye-opening infographic from magik.chat! Did you know that a whopping 63% of millennials prefer using a live chat widget for basic customer support?  It's time to ditch the traditional channels and embrace the convenience and efficiency of live chat!   #CustomerSupport #LiveChat #Millennials #magikchat

Understanding and adapting to the evolving dynamics and preferences of younger generations has never been more important for achieving sustained success. The influx of a next-gen workforce, marked prominently by younger Millennials and Gen Z, signifies a seismic shift in expectations, necessitating a re-evaluation of communication and motivation strategies. Discover how our innovative approach can help you meet the needs of this new generation. https://hubs.la/Q02FJG-20 #GenZ #Millennials #ContactCenter #ModernStrategies #Inoria #CX #ContactCenter

86% of Gen Z and Millennials believe AI boosts productivity! 🚀 Curious to know why? Let nextSkill.ai guide you through the power of AI in transforming your workday! 🔍    #AIProductivity #GenAI #AIForWork #nextSkillAI #GenZ #Millennials #FutureOfWork #AIRevolution #AIInnovation #EdTech #ArtificialIntelligence

🌟 Fascinating Insight! 🌟 As we dive deep into product design, understanding our audience is crucial. Here's a quick snapshot of the different generations and their birth years. These timelines might slightly vary depending on the source, but they are vital for targeted UX research. Whether we're focusing on Gen X, Gen Z, or the Senior demographic, this breakdown is an invaluable tool in crafting user experiences that resonate. 👶 The Greatest Generation (1901–1927) 🔇 The Silent Generation (1928–1945) 🎉 The Baby Boomer Generation (1946–1964) 📺 Generation X (1965–1980) 💻 Millennials (1981–1996) 📱 Generation Z (1996–2012) 🌐 Gen Alpha (2013–2025) #UserExperience #GenerationalMarketing #ProductDesign #UXResearch #Innovation #Millennials #GenZ #GenX #BabyBoomers #GreatestGeneration #SilentGeneration #GenAlpha #DemographicResearch

🤔 How Often are you using AI Tools at your workplace?? Here is a Snapshot from Deloitte's Global 2024 GenZ and Millennials Survey Report. #GenAI #GenZ #Millennials #AI

📖 If you have a few minutes to spare, I highly recommend checking out the "Generation Next" article on Substack. It offers a thought-provoking perspective on how Millennials, Generation Z, Generation Alpha, and the next generation are being shaped by technological advancements. 🚀 #Generations #Technology #AI #FutureTrends #Millennials #GenZ #GenAlpha #Innovation

Future Thinking Snapshot: Understanding Next-Gen Consumer Values Have you noticed how younger and older generations have their own ways of shopping and thinking? While older generations often prefer to own items (like houses and cars), younger individuals lean towards using things without needing to own them. Our Future Thinking Snapshot highlights significant shifts in consumer preferences. We're witnessing a transformative shift from the traditional value of ownership held by older generations to a preference for access and experiences among Millennials and Gen Z. 👀 Quick Highlights: - Boomers buy; Millennials and Gen Z rent or subscribe. - Sustainability isn't just nice, it's necessary for younger buyers. - From mobile to AI, technology dictates shopping trends. - Digital platforms are the primary choice for Gen Z and Millennials. - Brands with a conscience win the youth vote. - Customized experiences aren't bonus, they're expected. 🤔 As we look to the future, the question remains: How can businesses innovate and adapt to these evolving consumer preferences while promoting sustainability and ethical practices? Find out other influencing consumer behavior across generations in our Future Thinking Snapshot by downloading our snapshot. #NextGenConsumers #GenZ #GenAlpha #Millennials #BabyBoomers #Innovation #FutureThinking #TrendScouting #Lusidea

The post-pandemic workforce is all about the 'why' 🤔 Millennials and Gen Z are challenging the industrial age norms and seeking more meaning in their work. Are you a part of this change? #PostPandemicWorkforce #Millennials #GenerationZ #WhyGuys #WhyGirls #NoBSLeadership #LeadershipCoach #IndustrialAge