Contractor In Charge’s Post

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Great post from Phil Risher These principles will drive any business to success...

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Helping Local Service Businesses Increase Sales & Keep Their Schedules Full

I worked at a $35 billion dollar family owned business for 7 years. Here is how they built their company... I worked at Enterprise Rent-A-Car right out of college from intern to Branch Manager. Running a local Enterprsie branch is like running a small business. You literally get paid off the bottom line. Here are their 8 core values and how they engrain their culture in the company: 1. Our brands are the most valuable things we own. Brand over everything. Do not turn and burn customers, build customers for life. 2. We work hard … and we reward hard work. If you don't want to cap your teams performance, don't cap their pay Tommy Mello 3. Customer service is our way of life. Its just who we are, not what we do. 4. Great things happen when we listen … to our customers and to each other. This is not "our policy" blah blah blah 5. Personal honesty and integrity are the foundation of our success. Do the right thing even when its hard 6. We strengthen our communities – one neighborhood at a time. Running a local service business is truly building employees in the community as well as serving your neighbors. 7. Our company is a fun and friendly place where teamwork rules. We are all in this together! Let's go 8. Our doors are open. You can't grow if you say no, let's book it! I ran a branch for 2 years and was one of the top branch managers in the DMV. These core values were engrained in their culture and are a true testament to building an amazing family-owned business.

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