Christie Neuman’s Post

Too many tellers or too few transactions? The answer: “Yes.” Data from Curinos’ Distribution Analyzer show a 37% decline in average transactions per branch between 2019 and 2023, and the shrinkage was magnified because the number of branches declined by ~10% on average. The needed response: increased creativity around the branch operating model. Read more from Andrew Hovet: https://hubs.li/Q02wpsPd0 #branchbanks #branchbanking #branchconsilodation #branchprofitablity #retailbanking #Curinos #branchtransactions #tellertransactions

CRC’s new chapter is here! 

I have fond memories of my career at Nationwide Building Society. As Head of CRM, the mediated channels sat in my remit (as well as email, statements, DM, onsite messaging). The challenge: how to arm branch staff with up to date, data driven insights about each member in order to have an informed conversation, rather than just something transactional. Ultimately, how to make every branch (and contact centre) based engagement count. It involved continuous analysis to find member facts, gaps and opportunities, that were presented as on-screen prompts to branch staff upon authenticating a member. Back then, we called them 'ice-breakers' Things like.... - A bond worth £x matured 2 weeks ago and the balance is still in their account - This looks like an insurance renewal date - offer quote - Member should move to this savings account for a better rate - Please validate their email address - Member has been pre-approved for a credit card - Last time this member used the branch was x months ago and use the website, tell them about the app - Member is not yet paperless - Etc etc... A mix of sales and service next best actions that gave branch staff the confidence to have those types of conversations. But crunching the data, running the selections and loading them into the CRM system was one thing. Getting staff to use them was another...and it needed continuous engagement with the network. Regular roadshows and events with branch managers as well as identifying 'champions' in each region that acted as evangelists, carried out training, collected feedback and future ideas from their patches. TOP TIP: If you've got a 'free' channel in your CRM armoury - then maximise it. Especially if it's a channel that you can exploit where the customer is at that very moment 'on your estate'. These types of CRM systems carry a lot of negative baggage and battle scars where projects have cost too much and/or took too long to implement. That need not be the case! Learn about the Engagement Hub from R-cubed here: https://lnkd.in/eriB3pwF #crm #buildingsocieties #branches #contactcentres #website #engagement #insurance

CENTUM Financial Services LP and Haventree Bank having a great session! It is so helpful when we can bring underwriters and directors from operations to meet face to face with top brokers. At Haventree, relationships are everything. Bobby Kay Sandy Pandolfi Hassan Wardhere #mortgagebroker #mortgagelender #relationships #alternativelending

The transition to becoming a leader of leaders is easy with Vistage Worldwide, Inc. Join us for your next stage of business life! Reach out to us at Vistage Malta and Vistage UAE to explore more. #CEOcoaching

Learn first hand how Fabrick solutions can support your digital payments!

Why do our customers have a direct line to their banker? Because real relationships are built on connection. Mel and Hamish from Rocky Ridge Brewing Co. explain why it's important to have someone who's always there for them, and how their relationship with Laurens Harberts has impacted their business. When our customers have an idea calling, we're ready to strike... And have a beer with you afterwards! #boldlybackingbusiness #relationshipbanking #IYKYK

We need your help! 🙏🏼 Hello Dorking recently learned that despite the public’s and the BID’s support, LINK has declined to approve a banking hub in Dorking due to The Nationwide Building Society remaining open. This is despite the use of cash on Britain's high streets increasing to 19% from 15% in 2021, according to the British Retail Consortium BRC Payments Survey 2023. It concluded this was because many households were using cash in order to budget more carefully as the cost of living rose. The Dorking BID supports providing choices to both customers and businesses in Dorking. The BID team strongly supports a Banking Hub in Dorking, and has distributed MVDC surveys, promoted the campaign, and generated earned media coverage. It has been confirmed on the Mole Valley For Business website that Dorking is eligible for a Deposit Service, however an implementation timeline has not yet been provided. But there is still action we can take together, so this is what you can do. ⬇️ We have learned that there is a consultation being undertaken by the Financial Conduct Authority (FCA) who are currently accepting comments on a new regulatory regime. The FCA is asking for comments on the consultation using the form on their website or in writing to: Retail Banking, Financial Conduct Authority, 12 Endeavour Square, London E20 1JN Telephone: 020 7066 1000 Email: [email protected] The FCA consultation closing date is 8th February 2024. Please help us to take action and to encourage the chance of a positive outcome to get the Banking Hub we need in Dorking. For our businesses, for our town, for our community. Read more here: https://buff.ly/42dFhxB #SaveOurHighStreet #MoleValley #MoleValleyCouncil #MoleValleyTogether #DorkingTown #HelloDorking #DorkingLife #DorkingParents #DorkingMums #DorkingDads #SaveOurHighStreets #DorkingCommunity #HaveYourSay #Dorking #DorkingSurrey #DorkingHighStreet #SupportLocalBusinesses #BankingHubs #BankingHub @molevalleydc

We're on a change and innovation journey here at 1Centre.com and a particular customer of ours is absolutely smashing it. They are also the envy of their subsidiary counterparts operating in the trade sector under Wesfarmers. These guys are Credit Growth Champions and I had the pleasure of meeting Workwear Group in the flesh with Miriana when we visited Melbourne recently. Process change and software adoption doesn't happen overnight, it takes consistent drive to see this kind of upturn. We're very proud to be able to support their #credit function with quality application growth, a reduction in delinquency payments and the benefit of the team having increased technical capability having upskilled in the smartest credi-tech software on the market. #Sales teams love the increased revenue and speed-to-trade (8 minutes on average). #Marketing teams love our NPS ratings (growth here by 60% over 3 quarters). The ultimate goal? Better cashflow to further strategic decision-making, resulting in more data and better performance for all business areas. As we see the EoFY approaching for many soon, 2024 will be the year of operating more efficiently, with less. This is exactly what we’re aiming for. Don’t be left behind! #tradecredit #onboarding #cx #cloudsecurity #creditech

ST. PETERSBURG, Fla.—What should credit unions in 2024 be careful to avoid? Becoming the “soda machine at the end of the hallway,” according to one person. That’s the advice from Scott Young, managing vice president of innovation and emerging services at PSCU, who told CUToday.info the new year is not going to bring a slowing down of the digital transformation changing the landscape, and that’s particularly true of the ongoing movement toward one member service option. #pscu #creditunions #innovation #digitaltransformation #mobilewallet #realtimepayments #rtp