From baggage fees to reservation changes, airlines have been making big money off passengers — but the Biden administration is cracking down on junk fees. A top executive at Spirit Airlines says the company is making a big change to try to court new customers.
Transcript
Lines have been making big money from the so-called junk fees, charging for things like extra bags. We hate that. The Biden administration has been cracking down and the Department of Transportation says new transparency rules could say passengers more than half a billion dollars a year. Chris Van Cleese spoke with a top executive at Spirit Airlines about a big change there to try and reverse a trend of losing the passenger. When Darrell Plunkett had to change his Spirit flight from Fort Lauderdale to Atlanta, he was worried the ultra low cost airline would hit him with a fee. They were flexible, actually got a credit back. So I mean, I'll give them their kudos on that. But Spirit, known for its Ala carte or pay for everything approach to travel, just dropped its change and cancel fees while also upping the weight for checked bags to the industry standard 50 lbs. As it looks to win back Flyers. We've been evaluating this for quite some time. So it's not something that we've just decided to do overnight and quite frankly, it's something that our customers want. Matt Klein is Spirits chief commercial officer. What we've seen over time is less people are actually flying on spirit. So we believe the changes we're making, it's not just about the individual who's already flying on our aircraft, it's about attracting new customers. The move comes as bigger airlines are fighting for spirits cost conscious Flyers. It's competitor Frontier dropped most change in cancel fees while shifting its focus to bundled. Services. Those change and cancel fees generated $150 million for Spirit last year, but Klein is betting dropping them now will help put the airline on a path to profitability. Everything we're looking to do right now is to make the guest experience more seamless and give flexibility to our guests. Right now Spirit and Frontier are fighting. They are fighting to stay in business. Airline analyst Henry Hartevelt, They are reacting to the changes that. Larger airlines have made, they've seen that that could be a reason why people have avoided flying them. And they're saying, OK, let's take away that obstacle. Is this good for consumers, do you think? Absolutely, this is good for consumers. Just as the busiest summer travel season ever hits its peak for CBS mornings, I'm Chris Van Cleave in Phoenix.To view or add a comment, sign in