CHI’s Post

Happy twixmas everyone! 🎄 Shout out to all those who have dragged themselves away from the leftovers and gone back at work. 🤣 Have a great day! 😊 #nhs #nhstrust #nhsstaff #christmas2023 #festivegreetings #emergencymanagement #emergencypreparedness #emergencyresponse #hospital #businesscontinuity #businesscontinuitymanagement #incidentresponse #incidentmanagement #eprr #healthcare #incidentresponseplan

🌟 Building a Healthcare Culture that Cares: The Heart of Our Hospital 🌟 In the world of healthcare, it's not just about treating illnesses; it's about creating an environment where every patient feels valued, heard, and cared for. As a hospital administrator, I'm privileged to be part of a team dedicated to delivering exceptional care while nurturing a culture that embodies professionalism, empathy, and diversity. 🤝 Professionalism: We believe in the highest standards of excellence. Every staff member, from our nurses to our administrative team, is committed to delivering top-notch care, ensuring that our patients receive the best possible treatment. ❤️ Empathy: Empathy is at the core of what we do. We understand that illness and healthcare can be daunting. That's why we take the time to listen, provide comfort, and offer support to our patients and their families. Compassion is the heartbeat of our hospital. 🌍 Diversity: Our strength lies in our diversity. We celebrate our differences and recognize that it enriches our perspectives and enhances the quality of care we provide. A diverse team ensures that we can meet the unique needs of our diverse patient population. 💡 Why Does It Matter? Because a caring, professional, empathetic, and diverse culture isn't just a checklist; it's the foundation of extraordinary healthcare. It leads to better patient outcomes, higher staff morale, and a stronger sense of community. 🙌 Join the Journey: I invite you to join us in this mission. Whether you're in healthcare or any other industry, let's inspire each other to create workplaces where people feel cared for, respected, and included. Together, we can make a difference. 📣 Let's keep the conversation going! Share your thoughts and experiences in fostering a culture of care and diversity in your workplace. I'm excited to hear your stories and insights. #HealthcareLeadership #CaringCulture #DiversityandInclusion #EmpathyInHealthcare #Professionalism

As a former hospitalist director, I can affirm that very few people want to be in these places. At the end of the day you can't make a silk purse out of a sow's ear. The future of healthcare will be to guide patients away from the hospital toward office and home-based care, which is where most people want to receive their care. Better for people and a ton less costly to both patients and payers! #valuebasedcare

The Importance of Hospitality in Healthcare Years ago, I created this video to reflect the often disappointing reality of a doctor's waiting room. Inspired by my experiences running medical practices and consulting for them over the last decade, I find the lack of hospitality in these environments disgraceful. In healthcare, and in all businesses, the customer experience is paramount. I've been deeply influenced by the teachings of Horst Schulze, Peter C. Yesawich, PhD, and Stowe Shoemaker, PhD, who have dedicated their careers to improving customer experiences. Their wisdom has been instrumental in my journey to advocate for better hospitality in healthcare. I am including their websites so you too can benefit from their teachings: https://horstschulze.com/ https://lnkd.in/eRSZtXaJ I have read the books and continue to utilize their teachings when speaking about this vital topic of hospitality in healthcare. A special note about this video: my father, Charles Cuthbert, played the role of the patient. He retired from NY PRESBYTERIAN HOSPITAL 42 years ago and is still my greatest teacher in life AND in business. I am so grateful to have these memories documented, especially now as he battles Alzheimer's. The current facility where my father resides could desperately benefit from my teachings and those of these fine gentlemen. However, I fear that if I cause waves, the staff may treat him differently. This is not something I should have to consider OR worry about as my family grieves this long goodbye. It is shameful and demands a serious overhaul in senior living facilities. As someone who has spent over 10 years speaking and consulting in this field, I KNOW it's time for a change. We need to prioritize the patient experience, ensuring that everyone feels welcome, comfortable, and cared for from the moment they step into a medical facility. Let's start with recruiting the very best people and stay away from the "Miserable Marys" reflected in this video. We can all work together to elevate the standards of hospitality in healthcare and create a more compassionate and patient-centric environment. -The Doctor Whisperer #Healthcare #Hospitality #CustomerExperience #PatientCare #waitingroom #doctors #HealthcareConsulting #Family #patientexperience #Physicians #MedicalPractices #Healthcarerecruiting #Excellence #ConferenceSpeaker #CorporateSpeaker

CQC Update: - A new Fundamental Standard - An opportunity to input into draft guidance Take a look at Tania Richards' blog below #cqc #cqcregulation #visiting #healthandsocialcare #careproviders

I'm incredibly grateful for this review! The reader deeply connected with my story, recalling their own experiences and emotions. From the "red devil" to the raw frustrations and triumphs, they saw their journey mirrored in mine. In healthcare, each of us holds the key to make a difference. There are no "just a's" - I am just a #nurse, just a housekeeper, just a coordinator. Every role is a vital piece of the healing puzzle, contributing uniquely to patient care. The #patient journey is filled with obstacles, and creating an impeccable #experience means offering authentic #compassion that creates value for all. Together, we have the power to enact change and provide seamless care. #Healthcare #PatientCare #Gratitude #HealthcareJourney #patientexperience #CancerWarriors #Caretakers #HealthcareInsights #PatientPerspective #HealthcareLeadership #Speaker #Author #HealthcareExperience #Inspiration #Motivation #BookRecommendation #PatientAdvocacy #CancerAwareness #HealthcareInnovation #HealthcareSystem #BookLaunch #SpeakerForHire #HealthcareAuthor #MedicalInsights #PatientEmpowerment #HealthcareEducation #HealthcareProfessional #HealthcareExecutive #stephanieism #survivethivemakeadifference Abbott Solutions LLC

Guard your intimate health with these habits. Prioritize your well-being by making informed choices. #shantigopalhospital #womenhealth #intimatehealth #intimatehealthcare #consultdoctor #hospitals #hospital #hospitalservices #hospitalsncr #servicehospital #healthcare #healthcareprofessional #doctors #healthcareworkers

An interesting article from CBC, discussing a recent contest that gathered ideas from healthcare workers. One notable suggestion emerged, focusing on improving wait times and drawing inspiration from the restaurant industry. A particularly intriguing proposal involves using buzzers or text notifications to alert patients when it's their turn, enabling them to wait comfortably at home. Since 2019, Humber River Health in Toronto has been exploring alternative waiting areas, even considering a buzzer system akin to restaurants. This raises an important question: can we leverage and learn from existing examples of innovative technology to support patients needs? It's fascinating to observe healthcare organizations embracing ideas from differing industries. As we address healthcare challenges, let's maintain an openness to innovative solutions that could revolutionize patient care. More here: https://lnkd.in/gk24rQsP

Another busy day yesterday with site visits meeting Estates teams and clinical staff. It is nice keeping in touch with our existing clients, learning all the time about their challenges, and how we can help overcome them. #nhs #healthcare #hospitalmanagement #nursecall #hospital