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With every person in need, the CIS team follow a process that is designed to ensure effective and respectful support. When the intervention specialists first meet someone, either from a referral or by patrolling the system, they get to know them to understand their needs. From there, they’ll begin a specialized process based on what the individual needs, which may involve other community partners, like the City of Austin Downtown Austin Community Court (DACC). “The main partnership we have with them is using their address for mail, which is… a huge barrier for a lot of our clients for getting through the whole process of any kind of services,” said Holly Winge. Our CIS team also partners with the DACC for cases that our team can’t fulfill, or that helps persons with misdemeanors navigate the municipal court to address the charges if they qualify. Learn more about collaborative partnerships at the Waypoint Blog: bit.ly/3yIMPxl #publicsafety #capmetro #community #communityoutreach

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