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🎧 How is the contact center outsourcing market evolving to meet current challenges and a complex geopolitical environment? 🌏How have the key regions for the global CRM and contact center outsourcing market evolved over the past few years? 📊What trends should service providers take heed of? 🤖What contribution can automated customer service make to meet growing customer demands within the new era of AI and related IT solutions?   💡Want to know more? I am thrilled to share insights from the latest Global PwC Customer Service Study on Customer Relationship Management (CRM) and contact center outsourcing. The study dives into 6 regions / countries across the globe, including Australia; exploring the current state and future opportunities in those markets. Please reach out to discuss how PwC can support your business to unlock value through your Contact Centre and CX strategy.  #CustomerExperience #PwCInsights #ContactCentreBPO #CXStrategies #AustralianContactCentres #bpo #pwc #pwcaustralia Brett Fairbank Laurence Dell Tim Williams Tracey Henderson Simon McCloskey Matthias Riveiro Julia Decker

The RMG sector and garments industry benefit significantly from software and automation for several reasons: a. Efficiency and Productivity: Software streamlines various processes, from inventory management to order processing, increasing overall efficiency and productivity. b. Supply Chain Management: Automation helps in tracking and managing the supply chain effectively, ensuring timely deliveries and reducing delays. c. Inventory Control: Software systems assist in managing inventory levels, preventing overstock or stockouts, and optimizing resources. d. Quality Control: Automation ensures consistent and standardized quality checks throughout the production process, reducing errors and defects. e. Cost Reduction: By automating repetitive tasks, businesses can cut down on labor costs and minimize manual errors, leading to cost savings. f. Data Analytics: Software allows for data analysis, providing insights into consumer trends, preferences, and market demands, enabling informed decision-making. g. and Regulations: Automation helps in adhering to industry regulations and compliance standards, reducing the risk of legal issues. h. Customer Relationship Management (CRM): Software facilitates better communication with clients, tracking orders, and managing customer relationships efficiently. i. Time Savings: Automation speeds up various processes, reducing lead times and enabling quicker response to market demands. j. Scalability: As businesses grow, software and automation systems can easily scale to accommodate increased production and operational demands. In summary, incorporating software and automation in the RMG sector enhances operational capabilities, reduces costs, and ensures businesses stay competitive in a rapidly evolving industry. Reach out via email at [email protected] or contact us on WhatsApp at 8801722723891. Let's collaborate to push the boundaries of innovation! #RMG #GarmentsIndustry #AutomationInRMG #SoftwareSolutions #TextileTech #EfficiencyInIndustry #SupplyChainManagement #QualityControl #DataAnalytics #BusinessAutomation #IndustryCompetitiveness

07 KPIs TO MEASURE AND EVALUATE THE EFFECTIVENESS OF DIGITAL TRANSFORMATION 01- Sales and profits of digital products and services: Sales and profits earned from digital products and services for businesses. 02- Cost savings: The amount of savings obtained for the business after an investment period. This is the ROI (Return On Investment) index. 03- Number of issues resolved: Number of business major issues resolved by digital transformation. 04- Process automation/optimization: Percentage of business processes of production, business, operation, and management processes that are automated or controlled by technology. 05- Work processing speed is shortened: The average time to process a case such as an order, task, service request, etc. is shortened compared to before. 06- Customer satisfaction level: Score or percentage of satisfaction level of customers and service users through surveys. 07- Level of professionalism/maturity achieved: The level (or level) of the organization achieved compared to international standards or professional rankings of reputable evaluation and certification organizations. #kpi  #digitaltransformation  #roi  #VietConnect

🌍📊 The Global Service Study 2023: Insights into the Evolving Contact Centre Outsourcing Market 📊🌍 Discover the latest trends in the contact centre outsourcing market with PwC's Global Service Study 2023. As customer service becomes a key differentiator, companies are investing in outsourced CRM and contact centre providers for better skills, lower costs, and improved customer experiences. With a market value of US$106bn, this study provides valuable insights into the growing demand, cost optimisation, and the importance of maintaining high-quality customer service. At PwC, we believe that the insights and findings from the Global Service Study 2023 are of utmost importance to our customers worldwide. As a trusted partner, we have the privilege of guiding our customers through this challenging market environment by providing actionable steps and insights to help them leverage the benefits of digitalisation and enhance customer experiences. Stay tuned for actionable steps and insights to navigate this dynamic landscape. #CustomerService #Outsourcing #GlobalServiceStudy2023 #contactcentre Quinton Pienaar Andrew Theedom Steven Gough Will Stevns Sheena Prema https://lnkd.in/eszUa57M

Customer Management Fundamentals #SAMA28 #businessconsultant #businessstrategy #leadershipdevelopment #organization #businessreport #fyp #fypシ゚viral #fypシ #viralvideo #businessproposal #IOI #OCP #orgtology #workshoptiktokshop #crm #customermanagement #customerserviceproblems Derek Hendrikz The International Orgtology Institute. OrgXpert

The global Contact Centre outsourcing market has become a central element of the modern business world, but faces challenges such as cost pressure from macroeconomic factors, skills shortages and the increasing demand for digital solutions. If you are curious to learn how to thrive in the global CRM and contact center outsourcing market, check out PwC's Global Service Study 2023 where we illustrate steps for future success. Thank you Traci Freeman (she / her), Reshni Singh and BPESA for your input, contribution and valued perspective. #bposervices #cx #contactcentres #globalbusinessservices

Data and analytics can enhance business relationship management if leveraged effectively. It can be used to profile customers based on certain criteria, which will serve as a guide in understanding customer's needs and providing specialized solutions. Predictive analytics can be used to forecast customer behavior and identify trends which helps in anticipating future demands and taking proactive steps to meet these demands. Analyzing customer feedback derived through surveys, reviews and comments will give meaningful insights into satisfaction derived and areas of improvement. Data and analytics enable data-driven decisions in Business Relationship Management strategy which makes it easier to monitor progress and success rate and make adjustments where necessary.

Customer Management Fundamentals #SAMA28 #businessconsultant #businessstrategy #leadershipdevelopment #organization #businessreport #fyp #fypシ゚viral #fypシ #viralvideo #businessproposal #IOI #OCP #orgtology #workshoptiktokshop #crm #customermanagement #customerserviceproblems Derek Hendrikz The International Orgtology Institute.