Branch’s Post

I had to repost Susan Umoh's thoughts. It caught my attention. She is a Customer Experience Strategist. I decided to share it with you because it talks about how collaboration and a healthy workplace can facilitate collaboration. Thanks, Susan Umoh. Happy Customer Week #customerservice #workplace #entrepreneurs #businessowners #organizations

Imagine what happened in this company. This is one key benefit of teamwork and it should happen in every organization. Teamwork can help reduce stress and burnout among customer service representatives. When customer service representatives work together as a team or even with other departments in the organization, they can share workloads and support each other during difficult times. That is why the theme for 2023 Customer Service Week is Team Service, which emphasizes the importance of teamwork in providing excellent customer service. So go out there and build a high-performing team that will make your business successful. Adios #businessstrategy #customerservice #customerexperiencemanagement #customerserviceweek

Here it is 🎉 We love working with Hayley Segar & her team at onewith. And we also just love sharing these results: ✅ 8.6% checkout conversion ✅ $104K annualized revenue ✅ Crushed WISMO CS tickets Read how we worked with them to go from just 1 shipping option to 3, A/B test the optimal messaging and pricing for delivery methods, and added a delivery promise to the product page to start building trust and excitement early. 👀 https://lnkd.in/dTRMsVYa

How seriously do we take customer reviews? 🗣️ In his interview to partner Trustpilot, our VP of Global Operations Adam Lindsey explains the importance of collaborating with a review expert to improve customer and merchant experiences - also outside of our reach. Check it out here 👉 https://bit.ly/3xFN1Nx (spoiler alert: we take them VERY seriously! 🧐)

As Customer Service Week draws to a close, we have to remember that Customer Service isn't a department- it's a mindset, a philosophy, it's something that should be baked into your Company's Culture and Code of Values. Celebrating your Teams is nice, but you shouldn't wait for a specific week or day to do it. It should be celebrated DAILY. What did you do to ramp up the celebration this week? Let me know in the comments. For us at Rooter Hero Plumbing & Air we had Spirit Week, AND I rolled out the HeroCX Framework, which can be found in the comments below. #cx #customerexperience #customerserviceweek

Precisely is here at FIS Emerald! Stop by booth #69 to learn how you can use data to deliver personalized customer experiences that drive customer engagement and loyalty. https://okt.to/l19fNh #FISEmerald #FIS #CCM #CX #CustomerExperience #CXP #FinTech #FISEmerald2024 #FISEmerald24

In honor of National Customer Service Week, we decided to put our amazing employees to the test with some fun games! 🎮🧠 Think you have what it takes to beat them? 💪🤔 👉 Challenge #1: What Did You Say? 🧠📚 Fill in the blanks with two four-letter words that sound alike but are spelled differently. 🏆 Think you have what it takes to complete the puzzle and claim the title of Customer Service Champion? 🥇💼 Show us your skills and let us know your answers in the comments below! 👇 #CustomerServiceWeek #GameOn #ChallengeAccepted #CustomerServiceChampion #RiddleMeThis

Day 4 of Customer Service Week: Magic found its true home in teamwork as we delved into "team games and challenges" today! It was a day filled with camaraderie, as our team joined forces to conquer thrilling challenges. Just like a well-executed magic trick, our collaboration and coordination left everyone amazed. Beyond customer service excellence, this week has been a testament to our unity and shared commitment. #Ibex #CustomerServiceWeek #Teamwork #TeamGames #TeamChallengesAndGamesDay