Meet Joanna Thompson: Customer Experience Champion at Boldyn Networks At Boldyn Networks, delivering exceptional service is our number one priority. Jo is our Senior Service Manager, who is responsible for ensuring we meet the highest standards for our mobile operator partners. For these partners, the customer experience is key. Jo is the voice of our customers and works closely with our delivery and operations teams to deliver a great mobile experience underground. Watch this space to learn more about the people behind our new digital infrastructure for London! Learn more about how we're transforming London’s digital infrastructure: https://ow.ly/ae9750StXlE #EngineeringExcellence #ConnectedLondon #ServiceExcellence
Rantcell
2w
That's great to hear about Joanna Thompson's role at Boldyn Networks! Ensuring a seamless customer experience underground is crucial. How does Jo balance the technical aspects of delivering digital infrastructure with the needs and expectations of mobile operator partners to ensure exceptional service?
Great work Jo.
Fantastic Joanna Thompson! Our customers are lucky to have you. Always the voice of the customer!
Nice work Jo.
Very well said Jo, continuous improvement for the customer experience is so important.
Fantastic update and a perfect choice for role !
Love this
Frank Mestre
1w
Great work Jo 🙌
Group Chief Commercial Officer at Boldyn Networks
2wWell said Jo. 👏 Sharing your pride in this transformative project