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#hiring Service Desk Analyst, San Antonio, United States, fulltime #jobs #jobseekers #careers #SanAntoniojobs #Texasjobs #ITCommunications Apply: https://lnkd.in/dT8kxxTc Service Desk AnalystHybrid - SATX US Citizenship RequiredSupports one or more Help Desk systems developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Assesses the customers' issue, performs initial triage, documents the problem, creates an incident and ensures the customer contract information is accurate and complete Job ResponsibilitiesPerforms a variety of advanced user-problem analyses for the help desk; assists with monitoring the network management systems and ensures a prompt and appropriate response to customer requests and issues. Collects screenshots and other data for use in troubleshooting, then act as a liaison between the client and program developers. Performs initial problem analysis and triages problem to technical staff when appropriate. Coordinates efforts with staff associates and subject matter experts to resolve problems; logs and tracks requests for assistance related to the application as a primary user contact. Responsible for knowing when to escalate an incident, resolves advanced questions to problems associated with account administration, system navigation/functionality, access and FAQs. Compiles and regularly maintains a log of Frequently Asked Questions

#hiring Service Desk Analyst, San Antonio, United States, fulltime #jobs #jobseekers #careers #SanAntoniojobs #Texasjobs #ITCommunications Apply: https://lnkd.in/dT8kxxTc Service Desk AnalystHybrid - SATX US Citizenship RequiredSupports one or more Help Desk systems developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Assesses the customers' issue, performs initial triage, documents the problem, creates an incident and ensures the customer contract information is accurate and complete Job ResponsibilitiesPerforms a variety of advanced user-problem analyses for the help desk; assists with monitoring the network management systems and ensures a prompt and appropriate response to customer requests and issues. Collects screenshots and other data for use in troubleshooting, then act as a liaison between the client and program developers. Performs initial problem analysis and triages problem to technical staff when appropriate. Coordinates efforts with staff associates and subject matter experts to resolve problems; logs and tracks requests for assistance related to the application as a primary user contact. Responsible for knowing when to escalate an incident, resolves advanced questions to problems associated with account administration, system navigation/functionality, access and FAQs. Compiles and regularly maintains a log of Frequently Asked Questions

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#hiring Application Support Supervisor, Atlanta, United States, fulltime #jobs #jobseekers #careers #Atlantajobs #Georgiajobs #HRRecruitment Apply: https://lnkd.in/g_PmvbsZ DataStaff, Inc. is currently seeking an Application Support Supervisor for a long-term contract opportunity with one of our direct clients in Atlanta, GA. This position is hybridResponsibilities: Supervises a team of IT professionals that define, develop, and maintain information systems within the organization. Reports to IT Manager.Assign the issue tickets, prioritize them, ensure the tickets are attended to in a timely manner and addressedManage all relevant communication with the users as well as the external stakeholders connected to the issue.The Supervisor is also responsible for ensuring that all team level tasks are actively managed, logged, tracked, monitored, and reported appropriately following the established practices and protocols established.Read and Understand Provided Application Documentation:Application documents will be provided to use as reference while providing technical assistance to end users.Research and Attempt to Resolve Tier-I GIMS Issues:While the Tier-I support team will handle most typical workflow related questions, the Tier-II support team will be required to support any issues where users are experiencing unique challenges from going through all the steps accurately and yet not able to complete their assigned tasks. These will most commonly arise from a phone call but in certain cases, the issues may be reported via email. In some cases, the Tier-II support team will work collaboratively with the Tier-I team to resolve the issue, and on other occasions, the Tier-II team may be required to work directly with the end user.Assume ownership of Issue Log of all issues:The Supervisor will be required to establish an issue log with the Tier-II support team to maintain a tracker of all support issues presented with the corresponding status as follows:Date/Time of reporting.Issue ID.End-User name, company contact email and phone number.Issue title.Issue Details.Issues status.Assigned support staff.Date of resolution and final communication to end user.Document and Communicate Unresolved Issues to IT Staff:In the rare instance that the Tier-II GIMS App support team is not able to resolve an issue they will need to document the problem; the steps attempted towards resolution, and challenges faced, and send the information to the IT team for further analysis.Qualifications:Minimum 5 years of similar working experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.This position is available as a W2 position with a competitive benefits package. DataStaff offers medical, dental, and vision cove

Sharing #sorocaba #consultoria #software #tecnologia #tecnologiadainformação #sap #ams #gestaodeti #consultoriadeti #sp #soluções #solucoestecnologicas #informationtechnology #servicenow #servicedesk #suportedeti #consultingservices #vagas #hiring #opentowork #recolocacao #ti #coordenadorasuporte #itil4 #agile #servicedesk

It’s the last Friday of the year - perfect time for a year in review. 1. This was my first real year working full time in IT. The job titles I’ve held this year are: - Tech Support Analyst - System Support Analyst - Workstation Support Analyst ***I guess I’m good at analyzing things lol. 2. I worked my first contracting role and it was inside of a large company. Here I learned valuable information on systems I hadn’t previously used that I will use to help me get the next role on my journey - Systems Admin. Though the experience wasn’t all I hoped it would be, I am still grateful for the opportunity I had to learn new skills. 3. I networked! This was a big goal for me this year and though it may seem like I didn’t make many new connections, I definitely engaged in more professional conversations than I previously would have so it was a plus for me. 2023 was decent, but here’s to an even better 2024! #yearinreview #firstyear #entryleveltech #systemadministrator

#hiring *VP Non-Production Support Lead Analyst, Operations (contract converison)*, Tampa, *United States*, fulltime #jobs #jobseekers #careers #Tampajobs #Floridajobs #ITCommunications *Apply*: https://lnkd.in/gg6s-W_6 The Apps Support Tech Lead Analyst accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Accountable for delivery of a full range of services to one or more businesses/ geographic regions. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness, and delivery of end results of an area. May have responsibility for planning, budgeting, and policy formulation within area of expertise. Involved in short-term planning resource planning. Responsibilities: Designs/analyzes complex reports to satisfy management requirements.Collaborate, coordinate, and communicate across work streamsDeals with complex and variable issues with substantial potential impact.Uses broad discretion in developing solutions for broad based business reporting issues.Leads reengineering efforts in business's methodology, strategy, and organizational goals.Manages resource allocation and leads the work within a team/project to develop solutions for business reporting issuesBuild and enhance operational dashboard to track the inbound/outbound delivery and appropriately update the status in jira, besides notifying to partner downstream systemsIdentify areas of manual intervention, automate such processes and bring efficiency to the support modelApplies/demonstrates advanced understanding of processes, procedures, and policies for aligned businessPossesses a comprehensive understanding of how own area and others collectively integrate to contribute towards achieving business objectives.Acts as advisor or coach to new or lower-level personnel in the business processes and procedures of the businessProvides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.Influences strategic functional decisions through advice, counsel or provided services that have direct impact on the business.Persuades and influences others through developed communication and diplomacy skills with colleagues in other areas and occasional external customers.May be responsible for resource management and allocation of work within the team/project.Works and coordinates with a multidisciplinary group of busi

#hiring Service Desk Support, Plano, United States, all #jobs #jobseekers #careers #Planojobs #Texasjobs Apply: https://lnkd.in/eJwtGs_T Job Description Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution.