Beyond’s Post

Good place to stay for a short stay. Was perfect for us. It was clean and was in minutes of the beach. Beds were cozy. By - Melody https://lnkd.in/du3yUEAA #customerservice #customerexperience #feedback #guest #customerreview #reviews

It feels great to hear from our Guests... Nice, clean, comfortable room. My favorite part was the balcony - lots of birds to watch ❤ By: Enochs https://lnkd.in/gcdqHrZk #guestreview #guestfeedback #happyguest #guestsatisfaction #guestappreciation #review #customerservice #customerexperience #feedback #guest #customerreview #reviews

Are your guests feeling welcomed?🤔 Vacation rental consultant Jodi Bourne shares her secret sauce on how to create an incredible guest experience, from branding your short-term rental to optimising your direct booking website to make sure your guests feel welcomed from the very beginning.🙌 You can watch the full interview for all the tips and tricks here: https://hubs.ly/Q01YBz_30 #DirectBooking #WebsiteOptimisation #GuestExperience #BusinessCoaching #HappyGuests #ShortTermRentals #VacationRentals #HospitalityExpert # #HospitalityMarketing #PropertyManagement Jodi Bourne Vacation Rental Consultant

Low key, my “different” buses are a lock for “ALL TIME ICEBREAKER” at weddings. Think about the following scenarios: 1. You have 200 guests coming to your BIG DAY, four or five white charter buses roll up. Your guests have seen this bus a million times, gets the job done, that’s about it. Nothing to get excited about. 2. Same first part, but the first bus looks like it was ripped out of the 80’s, the next is covered in hibsicus flowers, another with a bunch of Texas-y graphics and last but not least, a literal candcane bus roll up. Needless to say, these images are quite different, and so are the rider’s response. Feedback has been that starts and ends the party on a high note. At the very least it gets the guests (most of whom don’t know each other) a little chuckle as the party starts. Best case scenario is that everyone onboard becomes fast friends. And it definitely happens. This sort of thing wasn’t in my business plan when I started but as a small biz owner I just love leaning into doing things your way and really important differentiation. Differentiation creates value.

Personalization and customization is the key to providing an elite, 5 star experience, even in the most budget properties. Knowing your guest, before they even step into your lobby can make a good stay become a memorable stay. This starts at the guest’s initial contact with your property. Creating a feeling for the guest, that they have your full attention to their needs and wants. A personal response by your team to an online booking, asking questions to the guest in the reservation process that can lead you to customizing their stay, personalizing their experience once on property and follow up after departure, are small, relatively inexpensive ways to create loyalty and word of mouth. Never under estimate the small, human touches that make all the difference!

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Is Guest Experience dead? ☠️ When was the last time you took time and reflect over how you treat your guests or customers? Let me give you three tips how to elevate your guest experience.

Exceptional guest experiences start with a seamless reservations process. As we enter the busy season, make sure you're focusing on getting the basics right and setting the tone right from the start. #toptip #customerexperience

If anything this goes to prove how Airbnb is consistently missing the mark when it comes to their host. They are never again going to be host centric. Host would much rather have better protections from Airbnb when it comes to guest filing complaints. Instead we get a price tool that quite frankly others on the market already offer. Brian's attempts to drive down host pricing show he doesn't understand why they are high to begin with. Real estate is expensive to acquire, most hosts make very little in actual profit margin due to servicing their debts and expenses. Combine this with exceedingly high inflation and food cost and you have a perfect storm for highly nightly rates. It also doesn't help that Airbnb raised their admin fee from 12 to 14 percent driving up the total price even more. If Airbnb raised their admin fee for the same reason host raises their prices "to make money" then why should we lower our prices if Airbnb doesn't lower their admin fee to "save people money".

To make the most of your booking engine, sometimes you have to start with the basics. Consider today's blog's 'tips and tricks' to create the most enticing offers for your guests this holiday season! 🏨 🛏 Read More ➡ https://lnkd.in/gHMyV62P #DirectBookings #BookDirect #HotelDiscounts #BookingEngine #IBE