If you are not fair with your customers, the news travels faster than the speed of light.
The world is small, as is the industry you work in.
In both the automotive and motorcycle industries, as in many others, people move from one company to another. So, you are mostly encountering more or less always the same people.
Therefore, if you are not cultivating a fair, open, and partnership-based relationship with your customers, sooner or later you will hit against a wall.
My example with Jost illustrates this. We had a supplier-buyer relationship while he was managing the VW-R.
As he mentioned during our webinar, we were always fair. I was open to him, and he was open to me.
We were both aware that compromises were necessary to get the most out for both of us. So were our teams working, and from one product, the offering was extended to many others within the VW Group.
He was honest about it, stating, 'If fairness isn't present, we will end the collaboration with that first one.'
Another proof is that, besides being a supplier-buyer in the past, we are now working together because we were fair in the past and we share the same vision. So, we crafted together the Leadership at High Speed program.
To conclude: my guiding principle when it comes to customers has always been: Be fair, deliver value, success will come.
Organizational Consulting I Transformation Management I Management Coaching I Training
3moIt was a great trip, meeting smart, nice people and getting closer vice versa….awesome! Thanks for making that happen.