Barry Edney’s Post

View profile for Barry Edney, graphic

Pricing Consultant & Advisor | Helping manufacturers and wholesalers achieve double-digit margin growth by moving focus from price to value | Speaker | Non Executive Director | M&A Optimisation | Transformation | Interim

I've seen a lot of posts and comments on this move by Stonegate by the pricing community, with the consensus being that the biggest issue is communication. What is really interesting is that the consumer reaction is clearly negative, yet the same consumer fully understands and accepts that a train ticket is cheaper at off peak times that at peak times. Now they complain that drinks are more expensive at peak times. It will take more than just good communication to convince consumers that this is fair and reasonable, it will need education over time to explain the concepts and show the comparison to the surge pricing the consumer already accepts in their daily lives. Isn't human behaviour and decision making fascinating? #RevenueManagement #Profit #Revenue #Pricing

View profile for Ines Llerena del Blanco, graphic

Pricing Specialist | Food & Beverage Pricing Strategy | Price Optimisation | Commercial Models | Promotion Optimisation

Interesting move by Stonegate pubs. Although I believe in dynamic/variable pricing and pricing transparency within our industry, the way it has been presented to customers could significantly damage the brand proposition and price fairness perception. This could have been communicated/positioned better. For example: if the communication had been oriented towards a promotion or deals during slow periods (list the price of the "peak hours" as the reference price, and reduce it during slow days/hours). Stonegate Communication (Table Tent on Bar Counter): "Polite Notice: Dynamic Pricing is currently live in this venue during this peak trading session. Any increase in our pricing today is to cover these additional requirements: -To ensure we have enough staff so you are served quickly -Additional door staff for your safety -Satisfying and complying with licensing requirements -Extra cleaning routines and use of polycarbonate glasses Thank you for your cooperation!"

Stonegate launches dynamic pricing

Stonegate launches dynamic pricing

morningadvertiser.co.uk

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