AXA Insurance Thailand’s Post

We are expanding our customer service across national borders! 🇪🇸🇨🇭 When a Helvetia customer leaves Switzerland to emigrate to Spain, or vice versa, he or she is made aware of the option to continue to be insured within the Helvetia Group. This way, our customers can be granted protection and continuity of care. This cooperation between Helvetia Seguros España, CASER and Helvetia Versicherungen Schweiz underlines our ambition to be there when it matters – wherever life takes you. The expansion of this model to other countries such as Germany, Austria and Italy will be examined in 2024. #Helvetia #insurance #internationalisation #Switzerland #Spain

Between 2020 and 2021, digital fraud in travel and leisure increased 68.4% globally, according to TransUnion’s 2022 Global Digital Fraud Trends Report. ✈️Learn how to combat airline ticket scams here: https://ow.ly/bJ3o50Qc1rt #travel #ticketscams #airlines #scammers #travel

T garage Strategy & Research tracks the customer service ratings of over 300 Australian businesses. We’ve been digging into the data, trying to understand the secret sauce of these businesses, but it turns out, there is no special formula. Just make a promise to your customers and deliver on it. The top-rated companies aren’t always the premium ones. You can be the best whilst offering great value. Emirates is known for its excellent service, whilst ALDI Stores Australia ALDImobile provides affordable and reliable options, and Commonwealth Bank CommBank Car Insurance stands out for its excellent coverage. So, how can companies improve? Deliver on your promises. High prices without matching value, service interruptions, and limited customisation deters consumers. In a competitive market, it's crucial to understand how you compare to your competitors. This means you need to gauge how consumers feel about your products continuously. Are you tracking this regularly? There’s no secret sauce, just a commitment to listen and improve. How well do you understand what your customers think of your business? #MarketingPsychology #Emirates #ALDImobile #SingaporeAirlines #CommBankCarInsurance #EverydayMobile #Tgarage #MarketResearch

📌Delta is Redefining Loyalty - Are Rewards Programs Shifting Focus to those who spend more money? Loyalty programs have always been a cornerstone for customer retention. Traditionally, it was all about how often you engaged with a brand. However, recent changes suggest a potential shift in this dynamic. 🔄 For instance: The Platinum Card® from American Express is rolling out changes. Starting February 1, 2025, cardholders will be eligible for just 6 Delta Sky Club Visits per Medallion Year. But, spend $75,000 in a calendar year and voilà - Unlimited Delta Sky Club Access for that Medallion Year and the next. 🛫💳 So, the question arises: Are loyalty programs now valuing spending power over genuine loyalty?💰 vs ❤️ At Vacation Ownership Advisor (VOA), we believe in true loyalty - creating meaningful and lasting relationships with our members based on mutual trust and value. It's not just about transactions; it's about experiences and connections. 🌐💼 We'd love to hear from you. What's your take on this shift in loyalty program structures? Do you feel more valued as a high-spender or as a loyal customer? 👇 Share your thoughts in the comments! #LoyaltyPrograms #CustomerEngagement #TravelRewards #VOAInsights #Delta #RewardTravel

Feedback builds Better Businesses. T garage Strategy & Research tracks the customer service ratings of over 300 businesses in Australia. I was digging into the qualitative data, trying to understand the secret sauce of what makes the best. It turns out, there is no special formulae. Just make a promise to your customers and deliver on it. The top-rated companies aren’t always the premium ones. You can be the best while offering great value. Emirates is known for its excellent service, while ALDI and Woolworths provide affordable, reliable options. Commbank stands out for its excellent car insurance coverage. So, how can companies improve? Deliver on your promises. High prices without matching value, service interruptions, and limited customisation deters consumers. In a competitive market, it's crucial to understand how you compare to your competitors. This means you need to gauge how consumers feel about your products continuously. Are you tracking this regularly? There’s no secret sauce, just a commitment to listen and improve. Hmmm, this is making me feel philosophical about life. How well do you understand what your customers think of your business? #marketingpsychology #emirates #ALDIstoresaustralia #singaporeairlines #Commonwealthbank #woolworthsgroup #tgarage #marketreserach

TGIF everyone!!! Today marks the end of the customer service week, but we will continue to prioritize serving our customers as efficiently as possible while ensuring their complete satisfaction. Here's a rundown of how the market performed this week. #TOEway #ubagroup #ubatribe #Africa #fixedincome #cnbc #cnbcafrica #cnbcclosingbell #africasglobalbank #nigeriabusiness #financialmarkets

‼️ The number of work-related accidents is still bigger than we would like it to be, even if we speak of Italy or Romania. It is very important to do your best to prevent them, but it is also necessary to be prepared in any situation. Ask for more details about our insurance packages and how they can help. 👇

Our colleague Balint Brunner ✈️ is at Airline & Travel Payments Summit in #London today, gaining insights from top industry leaders on payments and fraud prevention. Attending ATPS? Make sure you connect with Balint to discover what B2B PR can do for airline and #TravelTech businesses. Ai Events | Airline Information #airlinetechnology #travelpayments #B2Btravel

And just like that Flybuys is closing its doors in NZ after 30 years. What has your experience been with Flybuys and what does this mean for loyalty programs? Human Digital #customers #loyality #retention #rewards #rewardprograms

🔴 Unfortunate Experience with InterMiles - A Customer's Perspective Dear LinkedIn community, I hope this post finds you all well. Today, I'd like to share an experience that has left me both disappointed and disheartened. As a dedicated member of the InterMiles program (formerly Jet Privilege) and an upgraded Silver Card member of Jet Airways, I had accumulated a substantial number of miles over the years through extensive travel and significant investment. These miles were more than just numbers on a screen; they represented my trust, commitment, and belief in the rewards program. However, my shock was palpable when I recently discovered that my hard-earned miles had expired without any prior notification or communication. I reached out to InterMiles with a sincere plea for the reinstatement of these expired miles, but regrettably, my appeals were met with an inflexible response that left me feeling unheard and undervalued. As someone who had invested not only money but also a considerable amount of time and effort into the program, this experience has been quite disheartening. I share this not to criticize but to highlight the importance of customer-centricity and understanding. Loyalty should be a partnership, where brands recognize the contributions of their customers and work towards solutions that are fair and mutually beneficial. My hope is that by sharing this, we can encourage brands to prioritize their customers' investments – whether in terms of time, money, or trust – and foster a more empathetic approach to addressing customer concerns. Thank you for taking the time to read and engage in this conversation. #CustomerExperience #CustomerLoyalty #InterMiles #JetPrivilege #CustomerCentricity #CustomerCare #LoyalCustomers #Empathy #BusinessEthics #SilverCardMember #CustomerAdvocate