Aura Living’s Post

Engage in Cross-Functional Training: Recognizing the interconnected nature of modern businesses, customer service professionals can enhance their capabilities by engaging in cross-functional training initiatives. This involves gaining insights into the operations of different departments within an organization. Whether through shadowing colleagues, participating in collaborative projects, or attending cross-functional training sessions, the objective is to cultivate a holistic understanding of how various functions contribute to overall business success. Seek Customer Feedback and Learn from Mistakes: An integral aspect of continuous learning in customer service is the active solicitation and analysis of customer feedback. Customer feedback serves as a valuable source of real-world insights into the effectiveness of service delivery. Professionals should not only focus on positive feedback but also embrace constructive criticism as an opportunity for growth. Visit our website https://lnkd.in/dj69CEXH today to learn the essential keys to mastering customer service! #ContinuousLearning #CustomerServiceTraining #CrossFunctionalTraining #HolisticUnderstanding #CustomerFeedback #LearnFromMistakes #ProfessionalDevelopment #CustomerInsights #BusinessSuccess

❓ Do you know how we work with our customers to drive high levels of customer service. We introduce Learning Journeys ... Our Learning Journeys are based on our powerful Mindset, Language & Actions Toolkit to equip your people with additional tools and skills to develop their ability to: 🔵 Develop an Optimal Mindset focused on solutions 🔵 Work collaboratively and respectfully when working with others 🔵 Communicate in a positive, constructive, appreciative and empathetic way 🔵 Deliver outstanding levels of customer service 🔵 Demonstrate your organisational values and behaviours All of our programmes are presented as Learning Journeys. Initial training experiences are followed with in-person and online activities to keep deepening the learning and maximising the value each person gets from their time investment in the programme. #customerservicetraining #positivemindset #mgilearning

Another step for professional growth! 🚀   Just finished the learning path “Growing as a Customer Service Manager”!   This learning was a great refresher on fundamental customer service management skills. Useful tips and tricks on: - how to align customer service with organization's goals, identify and meet customer expectations, cultivate an engaged team, and get the support and resources needed. - how to separate great service from poor service, and how to set service team goals. Find out how to set up a team and customers for success, explore smart ways to measure service levels, and learn about the true cost of poor service. -how to use personality assessments to bolster your confidence that you’re hiring the right people for your customer service roles. -how to leverage the developments of more channels, higher levels of complexity, and greater strategic value to set up your organization for maximum success   I've taken all 4 of these course and I'm sure you'll be impressed too! “Customer Service Leadership” by Brad Cleveland “Managing a Customer Service Team” by Jeff Toister “Using Assessments to Hire Customer Service Reps” by David Brownlee🎤 “Managing a Customer Contact Center” by Brad Cleveland     #customerservicemanagement  

2024 customer service training guide templates & resources 📕 How to create a customer service training program? 🌿 Map the end-to-end training process 🌿 Decide how to host your course 🌿 Maintain and update resources 🌿 Tie in company culture Set a time frame for reviewing resources. Audit onboarding articles and videos every six months. 😊 Dive deeper: https://zurl.co/VCXN #TrainingGoals #TrainingProcess #WeeklyTasks #JobShadowing #HRTips

Picture your ideal customer service training path: how would you describe it? As experiences speak louder than words, I’m going to tell you about my recent training sessions. Because I gave participants tons of energy and information, but I also learnt a lot from them. 🎧 #DigitalCustomerService #upskilling

We are Committed to Quality Delivery in Our Real-Time Online Trainings. Indeed, we operate according to these guiding principles: -High-Quality Content -Reliable Customer Support -Performance Monitoring & Tracking -Project Oriented Training & Learning #OnlineTraining #DataAnalytics #BusinessIntelligence #VirtualTraining

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗦𝘁𝗼𝗿𝘆 – A logistics major was able to enhance essential customer training The key challenge? Developing an engaging eLearning module to enable the customer 𝗜𝗻 𝗖𝗼𝗺𝗺𝗟𝗮𝗯 𝗜𝗻𝗱𝗶𝗮’𝘀 𝗵𝗶𝗴𝗵𝗹𝘆 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝘃𝗲 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻: ✅ Was easily accessible, improved the end-to-end process ✅ Had interactivities like videos, puzzles, scenarios, success stories ✅ Included job aids and resources Trace the journey of this success story here - https://bit.ly/3TQSWb9 #logistics #customertraining #extendedenterprise #learnerengagement #casestudy #customersuccessstory #successstory #elearning #corporatetraining #customercasestudy #trainingroi #training

Have you used AIDing Feedback from Trainers' Library? Share your review with us and we'll transfer it to Trainers' Library or you can of course post it there yourself. And you'll get an entry in our quarterly prize draw too! This module is an excellent tool for learners to evaluate customer service skills by identifying what went well in a video scenario and what needs improvement. Enhance your team's customer care skills with this experiential learning opportunity. #experientiallearning #customercare #feedback

Well, being an enthusiast about Customer Success Management, this skill needs constant nurturing to blossom into a beautiful flower. With this, let's mark a successful day 3 of upskilling and learning! So far, so good Great Learning ⭐ #customerrelationshipmanagement #crmsolutions #customerengagement #customerexpereince #learningandgrowing #upskilling #upskillforsuccess #greatlearning #greatlearningacademy #keeppushingforward

What are your most recommend learning courses for someone looking to pivot into Account Management, Customer Success, and Onboarding? If you have suggestions, please drop below! 👇