Arthur Lawrence’s Post

We did a thing! 🎉 Part of managing any small business is experimentation 🔬  if phrases like "keeping an eye on cost" and "using internal resources wherever possible" are your common mantras, then this might be for you. We decided to go in a completely different direction for our latest campaign, creating a video completely free from stock footage and keeping the editing in-house. With stock footage readily available and AI video makers being extremely affordable, is making your own advert worth it? This experiment is centred around ROI, mainly to measure if we get greater retention rates, increased brand exposure, and higher CTR's when compared with our previous efforts. Be sure to follow ACF Technologies for updates! Plenty of behind the scenes content to come. #businessowner #BusinessOwnership #businessownerlife #leadership #business #howto #acftechnologies #smallbusiness #smallbusinesssupportingsmallbusiness #smallbusinessowneruk #smallbusinessbigdreams

Did you know that 82% of customers agree that they would share personal info to better their customer experience? It is down to retailers to leverage this information to deliver a consistent, personalised, and immersive experience. With ACF Technologies and our 20-years experience, you can: 🤝 Synergise your online and in-store experience 📽 Offer true omnichannel in-store or video shopping appointments 🛍 Virtually manage queues for bespoke products or services such as returns 🛒 Let your customers queue virtually, allowing more time to shop 📈 Effectively streamline operations 😁 Greatly improve customer and employee satisfaction and leverage customer feedback See how you can improve your CX today with instant, actionable insights with our free Customer Experience Score calculator: https://lnkd.in/exShhtti Or see what quick tips and tricks we have to offer with five floors that with AI and ML technologies: https://lnkd.in/eaQGJmJK #customerexperience #cx #customerengagement #customers #customersfirst #customerfeedback

Customer Experience (CX) is the cornerstone of a business success and it is evolving rapidly. Here are the 5 trends that every business needs to watch in 2024: 1. Rise of Generative AI Generative AI and chatbots are becoming even smarter, offering personalized support and streamlining customer journeys. 2. Omnichannel Approach Omnichannel CX ensures a frictionless journey, no matter how you choose to interact with a brand - online, mobile, or in person. 3. Hyper-Personalization Many businesses are leveraging data to anticipate their customer’s needs and deliver ultra-personalized recommendations, offers and support. 4. 24/7 Availability Customers expect immediate, tailored service. Businesses will need to provide around-the-clock support with a human touch. 5. Trust & Transparency As technology plays a bigger role in CX, building trust is crucial. Companies will need to be transparent about data usage and prioritize ethical AI implementation. #CX #customerexperience #trends #2024

Here are the five customer experience trends that can help business leaders elevate their companies and improve their #CX strategies. ✔ Personalized experiences using data and generative AI ✔ Understanding new technologies ✔ Ensuring data privacy for customers ✔ Omnichannel CX: meeting customers where they are ✔ Sustainability for customer satisfaction 🚀 Stay ahead of the curve by incorporating these trends into your CX strategy with Exato.ai and watch your business thrive! 🌟 #cxstrategy #ai #customersupport #cxleaders #customerservicemanager #customerengagement #customerexperience

AI is the future of customer engagement, and I'm not just talking about chatbots. AI revolutionizes customer engagement, allowing for more personalized recommendations, predictive analytics, and connected, omnichannel experiences that make the customer experience seamless and engaging. I've talked to several business leaders about leveraging AI's capabilities and building their customer service offerings beyond standard chatbots. What other technologies are you exploring to improve the customer experience? #AI #artificialintelligence #datascience #bigdata

🚀 The Future of Customer Experience: Top Trends to Watch in 2024 🚀 Over the past decade, Customer Experience (CX) has transformed dramatically. Gone are the days of reactive, impersonal interactions. Today, businesses are embracing AI-driven solutions that prioritize personalization, efficiency, and proactive engagement throughout the customer journey. 🌟 Here are 5 key CX trends shaping the future: 1️⃣ Personalization at Scale: Customers expect unique, tailored experiences across all touchpoints. With AI and big data, businesses can now deliver this at scale. 2️⃣ Omnichannel Experiences: Consistency is key. Ensure seamless interactions across physical stores, websites, apps, and social media. 3️⃣ Mobile-First Strategies: With over 7.3 billion mobile users globally, it’s crucial to prioritize mobile-friendly customer interactions. 4️⃣ AI-Powered Solutions: Chatbots, virtual assistants, and predictive analytics offer personalized, always-on support. 5️⃣ Predictive Analytics: Anticipate customer needs before they arise—personalized offers and predictive maintenance are just the beginning. In today’s competitive landscape, those who adapt and innovate will win customer loyalty and thrive. 💡 #CX #CustomerExperience #AI #MobileFirst #Omnichannel #PredictiveAnalytics #BusinessInnovation #DigitalTransformation

Harnessing the power of data and AI 🤖 is transforming customer interactions. By leveraging preferences and behavioral insights, businesses can deliver highly personalized messaging and tailored recommendations, enhancing engagement and reducing friction in the buying journey. AI-powered chatbots and omnichannel platforms ensure a seamless, cohesive experience, continuously improving customer satisfaction. According to Forrester, 42% of AI decision-makers prioritize hyper-personalization for CX transformation. #AI #CustomerExperience #Personalization #CXTransformation

🚀 2024: The Year of AI-driven Transformation in Customer Experience This year, three key trends are poised to redefine the landscape of AI in CX: 1️⃣ Hyper-Personalization: Leveraging AI to deliver customized interactions that meet individual customer preferences and behaviors. 2️⃣ Omnichannel Integration: AI's role in creating a seamless experience across all customer touchpoints, ensuring consistency and connectivity. 3️⃣ Predictive Engagement: The shift towards AI systems that predict customer needs and initiate support, enhancing satisfaction and loyalty. As professionals, it's crucial to understand how these trends can be harnessed to drive innovation and competitive advantage in our industries. Could you join the conversation and share how you envision AI transforming CX in your field? #AIinCX2024 #DigitalInnovation #ProfessionalGrowth #Customersupport #customerservice #aichatbot #cxgenie

Explore the latest trends and innovations in Customer Experience at CX Roadshow on Feb 13 in Phoenix. Join us and our partners Dialpad, Five Star Call Centers, Five9, Level AI, and Vonage for an exclusive event. At CX Roadshow, gain valuable insights into what works in today's competitive market. Learn from real-world success stories from organizations that have transformed their customer experiences. Discover the cutting-edge tools and strategies that can elevate your customer engagement through interactive sessions. Key topics include Omnichannel Strategies, Outsourcing, Journey Mapping, and Technology Integrations. Uncover the key touchpoints that define your customer's journey and optimize each stage for maximum impact. Understand the benefits of strategic outsourcing to enhance efficiency and deliver exceptional customer service. Explore the power of a seamless, integrated customer experience across multiple channels and touchpoints. Learn about the latest technologies shaping the future of CX and how they can be seamlessly integrated into your business operations. Don't miss out on this opportunity to transform your customer experiences. Register today: https://lnkd.in/eUEVMTwx Join Nikki Beck, John Coulter, Joey Savoie, Dustin Finch, Vincent DiCicco, and BridgepointeCX to explore the future of CX. #cx #ai #bpo #customerexperience #ccaas

🌐Welcome 2024 with Commbox and #EraAI! Here are the top 5 trends shaping customer experience: AI Chatbots 🤖: Elevate service with EraAI's intelligent chatbots for dynamic and personalized interactions, boosting efficiency by 30%. Omnichannel Support 📞📱💻📩: Ensure a cohesive customer experience across platforms, seamlessly integrated by EraAI. Predictive Analytics 📊: Leverage EraAI for predictive analytics, anticipating customer needs and enhancing decision-making. Self-Service Options 💪🏼: Empower customers with EraAI's self-service capabilities, reducing support team workload. Personalization 🤗: EraAI's AI-driven personalization anticipates needs, providing a more individualized and meaningful experience, meeting customer expectations. 🚀 Read more about the trends shaping customer experience in 2024 here 👇 https://hubs.ly/Q02fB4wJ0 #CustomerExperience #EraAITrends #GenerativeAI #EraAI #LiveAgent #CustomerSatisfaction #CustomerExperience #AIRevolution