Angie's Lobster’s Post

Looking for an entry level tech role besides help desk? Let me tell you what my cable technician job taught me and how it prepared me for future roles in IT. 1. How to determine and write customer requirements. 2. How to install and manage physical cabling. 3. How to provision services. 4. How to troubleshoot. 5. How to listen to unhappy customers, and make them happy again. 6. How to transfer product knowledge to users. What was YOUR entry level job and how did it prepare you for future roles? #entryleveljobs #cableguy

One of the biggest challenges for companies supporting Field Services is filling open field technician positions. However, Help Lightning clients have found an interesting solution to this issue. By using Help Lightning's Remote Visual Guidance technology, recruiting time can be significantly reduced. This process puts the hiring manager in the room with the candidate, allowing them to validate technical capabilities using actual hardware and technology. Say goodbye to lengthy recruiting processes and hello to efficient hiring with Help Lightning. #recruiting, #hiring

Let me know if you would like an intro!

Carlos is a field technician. Every day, he tackles hazardous tasks on towering oil rigs to manage maintenance operations. These high-risk activities require him to climb high, putting his safety at risk. To make matters worse, these rigs are often located in desolate deserts with minimal or no connectivity, hindering access to crucial data.   OverIT radically changes this scenario by combining the power of hands-free capabilities with #AugmentedReality (AR) and #RemoteCollaboration features.   ➡ No hands required! Carlos can call his personal assistant effortlessly, relying on cutting-edge voice recognition technology. ➡ He addresses issues even in challenging network conditions. ➡ The technician is guided step-by-step to complete tasks quickly and accurately.   Watch the video to elevate your technicians' experiences to new heights, ensuring their safety is prioritized at every step. Find out more https://lnkd.in/d9thZXvb

Addressing the Technician Shortage In this video, we address some of the challenges the HVACR industry faces in recruiting qualified, entry level technicians, as well as some ways to combat the misconceptions of the HVACR industry. https://lnkd.in/g3qkJPzn

A good opportunity

It field technician 101 tips "Base level probable causes first" In my many years of experience as an IT technician, there's one troubleshooting approach that has always helped me diagnose issues more efficiently. That approach is ALWAYS check the base level probable causes first. I once had a customer that called me to report that his printer would not print. He turned it on, restarted the print spool service and reinstalled drivers, but to no avail, he still couldn't get the printer to work. I made a service call to his home to check out the problem. I begin to examine the printer. Naturally, I first begin to examine the printer for base level probable causes. Sure enough, I spotted the issue within moments. The USB cable at first glance appeared to be plugged in. After checking again, I noticed that the USB cable was only plugged in half way. I got it plugged in properly and that was it. He slapped his head in embarrassment and kept saying man that was it!? My reply as I giggled was "Yes sir! Now you know the bill will be the same right??" lol. Maybe save the jokes like that for known customers that don't mind a joke or two, but the moral of the story.. don't underestimate simplicity. #ittechnician #troubleshooting #computerskills

Jobs in Europe

Addressing the Technician Shortage In this video, we address some of the challenges the HVACR industry faces in recruiting qualified, entry level technicians, as well as some ways to combat the misconceptions of the HVACR industry. https://lnkd.in/gdbRXVFJ

Come get your hardware fix! This is how I started in Microsoft DCs.