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oh yes! 😁 here's a little insight into the team on the end of the phone - read some cute anecdotes about each of us. 😎 great to put a face to the name whilst buying your business insurances Qdos Contractor great company to work for. 👏 give us a call for your insurances and match our faces to the name on the end of the phone 😁 Chloe Smith Hannah Roberts Harlie McKeown Rebecca Hull Danielle Chester #insurance #contractor #sales #insuranceindustry #business
Say hello to the smiling faces behind the phones: Rebecca, Harlie, Chloe, Hannah and Danielle 👋 Together, they make up our dedicated account management team. A hugely knowledgeable bunch with years of combined experience in customer service and top-notch industry expertise, they're committed to providing unrivalled support and guidance to all our customers.
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Hey, Everyone – Sally here! 👋🏻 Ensuring your team has what they need to succeed is important. It's also vital that your team receives the necessary support to provide exceptional service to the customer. So, how do you develop a strong and successful customer team? Here is what I’ve found in my career. Excellent customer service and outreach teams have these 9 essential elements ➡️ https://bit.ly/3OLP6xf
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Cold emails? IMHO, the best way to differentiate a cold e-mail (re: freight opportunities) is to include some directly-relevant information for the shipper. Do your homework. From past experience, the emails that got thru my initial defenses were those which demonstrated that the carrier understood the market segment which was relevant to MY business, offered me interesting insights or commentary which weren't simply cut/pasted from somewhere else, and demonstrated relevant experience that could be directly applicable to MY business. For example, in a past role I was responsible for national 53’ van freight; a carrier pushing their ‘superiority’ in flatbed or reefer service totally missed the mark, and to have them later offer “but we also have vans” missed the mark on credibility and target, and showed lack of research. Don't be like a pizza box advertisement ... you've tried all the rest, now try the best!
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Meet Liz, from our FCL Department in LA. Read below to learn a little more about our customer service superstar Liz! Elizabeth Magdaleno
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When deciding which overseas mailing service to use, different people have different priorities depending on their product and customer expectation. Ultimately the choice boils down to speed and reliability of service versus cost. There are five main players sitting behind the overseas mailing prices you receive from UK suppliers, with Royal Mail being one of them. Each have countries where they are strong and each of them has weaknesses. Some suppliers hand over your product to the mailing provider here in the UK, but some have enough scale that they ship to the country (generally referred to as line-haul) and inject the copy locally. A good supplier should be able to demonstrate an understanding of this and utilise a mix of suppliers by territory. Regular seed copies are a great way of supplier and client alike understanding how good each service is. Value is a matter of personal perspective. The least you should expect is the information to make an informed choice.
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New Messaging For Buyer's Agents? I've always felt buyer's agents have been treated like second class citizens too often. Yes, exclusive listings are wonderful, but there is tremendous satisfaction in identifying a buyer's needs and wants, Continue Reading here << https://lnkd.in/g-_aNi_K >>
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The Ten Commandments of Customer Service by Carl Sewell ⬇️ 1. Bring ’em back alive. Ask customers what they want and give it to them again and again. 2. Systems not smiles. Saying please and thank you doesn’t ensure you’ll do the job right the first time. Only systems guarantee you that. 3. Under promise, over deliver. Customers expect you to keep your word. Exceed it 4. When the customer asks the answer is always “yes.” 5. Fire your inspectors and consumer relations department. Every employee who deals with clients must have the authority to handle complaints. 6. No complaints? Something’s wrong. Encourage your customers to tell you what you’re doing wrong. 7. MEASURE EVERYTHING. Professional sports teams do it. You should too. 8. Salaries are unfair. Pay people like partners. 9. Your mother was right. Show people respect. Be polite. It works. 10. "Japanese" them. Learn how the best do it: make their systems your own. Then improve them Book "Customers for life" 📚 Strongly recommended 👌
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