Admirals’ Post

Did you know that credit unions often outperform banks in customer satisfaction surveys? According to a 2020 American Customer Satisfaction Index report, credit unions scored 81 out of 100, while banks lagged behind at 75. 🌟 🎧 In our latest Dapper Dollars episode, we delve into the world of credit unions with Shomari Franks, an industry expert. Learn why credit unions could be your key to navigating a challenging financial landscape, especially when it comes to home ownership. 🏠 👇 Don't miss this eye-opening discussion. Click the link to listen to the episode and be part of the informed conversation! 🔗 https://dapperdollars.com/

Man! What a raw article that shares some shocking stats and 3 practical steps to improve credit union's customer satisfaction scores. Thanks for the great article, Credit Union Times

After a five-year slide that's been well documented in CUToday.info, credit unions have closed the gap (but not surpassed) with banks in new national American Customer Satisfaction Index survey. Story here: https://lnkd.in/d3ysA8bM

Hey Merchants! 🖐 We're bummed to miss out on the MRC | Merchant Risk Council conference in Vegas this week, but don’t worry, we’re not just lounging around! We’re down in Florida at the #PaymentsForum event, hosted by American Banker. Our goal? To meet more issuers and beef up our network, all to help our merchants out. Even though we’re not at MRC | Merchant Risk Council, we’re super keen to chat with you about tackling your NSF declines. So, let’s connect!  #MRCVegas24 #creditcards #paymentsinnovation

Exciting News! We are repositioning PTSB as a full-service customer focused personal and business bank... exciting times ahead! It's not just our name that's different. It's how we do things, too. We are evolving for better banking experience that is 'Altogether more human' #PTSBAltogether

🏠 Keeping you in the loop! Tune in to our recent webinar hosted by Nationwide for a deep dive into the 2024 Valuation Updates with Freddie Mac. Here's a snippet of the insightful discussion led by Daniel Miller. Stay informed about ACE plus PDR eligibility changes, updated background check requirements, and the introduction of customer service standards. Curious for more? Catch the full webinar here👉 https://bit.ly/3vtvaZh #ValuationUpdates #FreddieMac #NationwideWebinar

Premium credit cards attract customers with better credit profiles. But.... You’re contractually obligated to pay out rewards and points. 👉 Rewards and points that could erase any interchange revenue you earn 👈 This is one of many nuances we cover in our Guide to Maximizing Interchange Revenue. A few highlights: ✅ The 6 principles of interchange revenue you must understand ✅ The differences between maximizing revenue on debit, credit, charge, and prepaid cards ✅ How Mastercard’s variable interchange program (VIP) works ✅ How you can incentivize more card usage Full article in the comments below. ⬇️

I usually avoid participating in industry awards that require self-submissions or payments. Such awards may not accurately reflect customer satisfaction or business performance. However, my current nomination is different. It is a genuine recognition that doesn’t require any submissions or payments. Being a finalist for an award that values merit over mere participation is truly gratifying. It reinforces the great work done by my team, Brad and Caitlin. We are proud to be nominated as finalists for the 2023 NSW/ACT Brokerage of the Year award. #dubbomortgagebrokers #dubbo #dubbomortgagespecialists #dubbomortgagebroker #dubboproperty #dubbohomeloans #dubbofinance #mortgagebroker #refinancing #finance #homeloans #realestate

Enhancing customer service is a win, win for all.