Public communication is the key to fostering trust with our valued customers. Especially when it comes to discussing important topics like lead in drinking water. In the ever-evolving landscape, the significance of public communication cannot be overlooked. The EPA recognizes its pivotal role in our new revisions. Remember, our residents' concerns are real, and addressing them proactively is the way to go. Historically, the water industry might not have put proactivity first, but times have changed! It's been proven that communicating with our customers early and often is the key to cultivating trust. Our strategy now? A dynamic two-way conversation between us and our community. It's not just about being reactive but engaging in proactive dialogues that reassure our residents and establish our credibility. Remember this golden rule from Mike McGill, President of WaterPIO: "If they hear it from you first, they trust you first. If they hear it from you last, they trust you last." Let's be the ones our community turns to for accurate information, reliability, and above all, trust. 🌟 #BuildingTrust #CustomerFirst #digitalwater #waterquality #LCRR
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Thanks, as always, for the plug! We’re in the middle of several stages of public #communication for the LCR: inventory #COMMS, replacement outreach, and school/childcare testing efforts, just to name a few. This saying, learned during my last stint planning local news coverage in DC, applies to everything we do, but especially Lead & Copper Rule compliance communications. (And #PFAS too…)
Public communication is the key to fostering trust with our valued customers. Especially when it comes to discussing important topics like lead in drinking water. In the ever-evolving landscape, the significance of public communication cannot be overlooked. The EPA recognizes its pivotal role in our new revisions. Remember, our residents' concerns are real, and addressing them proactively is the way to go. Historically, the water industry might not have put proactivity first, but times have changed! It's been proven that communicating with our customers early and often is the key to cultivating trust. Our strategy now? A dynamic two-way conversation between us and our community. It's not just about being reactive but engaging in proactive dialogues that reassure our residents and establish our credibility. Remember this golden rule from Mike McGill, President of WaterPIO: "If they hear it from you first, they trust you first. If they hear it from you last, they trust you last." Let's be the ones our community turns to for accurate information, reliability, and above all, trust. 🌟 #BuildingTrust #CustomerFirst #digitalwater #waterquality #LCRR
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🚰💧 NEW BLOG: "Building Trust Within Your Community" The clock is ticking with just over a year left until the first LCRR deadline. The key to navigating these complex regulations? Building trust within your community through proactive and effective communication. 📌 What You'll Learn: - The importance of going beyond mere compliance to foster community confidence - How to craft messages that engage customers meaningfully - Expert insights from Melissa Meeker, CEO of The Water Tower, on strategic LCRR communication No dedicated communication staff? No worries! Our latest blog also offers practical tips on building trust with limited resources. 👉 Read more here: https://bit.ly/3sGRqxa Don't miss out on crucial insights to help your water system navigate LCRR requirements and build lasting community trust. Subscribe to our newsletter for ongoing updates! #digitalwater #waterquality #LCRR #waterpolicy #drinkingwater #GetTheLeadOut
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What does the Consultus International Group recommend to businesses and organisations entering the water market? Research shows that over 83 per cent of non-domestic customers have never switched water supplier, even since the market deregulated in 2017. In this video, water professional Martin Smith explains the benefits of doing so, to host Michael Savage. To learn more about water services, https://rb.gy/slaroo. #BusinessWater #WaterMarket #WaterServices #WaterProcurement #WaterConsultant #ConsultusChat #ConsultusChatShorts #Consultus
Recommendations in the water market for businesses
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What an enriching experience at this year's Mid-Atlantic Utility Conference! Amidst discussions on urgent and emergent topics, it's crucial not to overlook the importance of source water protection in ensuring the safety of our drinking water. I had the honor of serving as the Source Water Protection Session Co-Chair, collaborating with Clark Howells from WSSC Water, alongside an exceptional lineup of speakers who shared invaluable perspectives. Virginia Vassalotti from EPA Region 3 provided a comprehensive overview of source water protection program guidance and resources, shedding light on how EPA can support state and local initiatives while facilitating best practice sharing across regions. Christy C. Davis, PhD, PE from the Interstate Commission of Potomac River Basin (ICPRB) highlighted the tangible benefits of the Drinking Water Source Protection Partnership (DWSPP), emphasizing collaborative efforts in addressing emerging contaminants, emergency response preparedness, and promoting water quality through resource sharing among stakeholders. Justin Akers showcased Anne Arundel County's adept leveraging of federal and regional resources for wellhead protection, offering detailed insights into the implementation of EPA programs at the local utilities level. His discussion on collaborative partnerships with regulators and community organizations underscored the importance of collective actions in program success. Lastl,Madigan, Byron shared Carroll County's inspiring success stories in headwater restoration. Utilizing the Grant funding, their innovative SWM approaches, such as media-enhanced sand filters and gravel lens wetlands, not only maximize retrofit effectiveness but also mitigate peak flows and temperatures, ultimately benefiting downstream source water quality. Each perspective is unique but a common theme on the source water protection is collaborative! A heartfelt thanks to all the speakers for their enlightening contributions and to the conference organizers Chesapeake AWWA Chesapeake Water Environment Association Environment Association Environment Association for fostering such a collaborative platform. #SourceWaterProtection #Utilities #WaterQuality #Collaboration #wspwater
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Representing 120Water at #WorldWaterTech, Isaac Pellerin will be leading a roundtable discussion titled 'Lead Service Lines: What Comes After Inventory?'. Join Isaac's table to hear learnings from 120Water's lead and water quality quality programs, and debate and discuss solutions to managing drinking water infrastructure: https://bit.ly/432dDmL
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As the 10th World Water Forum continues, we have a unique opportunity to reflect on the crucial role of water governance and policy in shaping our collective water future. This year's theme, “Water for Shared Prosperity,” underscores the critical need to unite nations in the pursuit of efficient and integrated strategies that ensure water prosperity for all. Facilitating Collaboration: The World Water Forum serves as a catalyst for collaboration, bringing together diverse stakeholders from around the globe. Through dialogue and knowledge exchange, participants explore innovative approaches to water governance that promote cooperation and collective action. Fostering Innovation: The Forum spotlights innovative water policies and governance frameworks that drive progress in water management. By showcasing best practices and success stories, it inspires policymakers and practitioners to embrace new ideas and solutions for addressing water challenges. Promoting Equity and Inclusivity: In line with the Forum's theme of "Water for Shared Prosperity," discussions around water governance emphasize the importance of equity and inclusivity. Policies that prioritize the needs of vulnerable communities and ensure equitable access to water resources are essential for achieving water security for all. Harnessing Data and Knowledge: The Forum underscores the critical role of data-driven decision-making in water governance. By leveraging research, data, and knowledge, policymakers can develop informed policies that drive progress towards water security and sustainable development goals. As we engage in the ongoing discussions and deliberations of the 10th World Water Forum, let’s reaffirm our commitment to effective water governance and policy development. Together, we can shape a future where water is managed wisely, equitably, and sustainably for generations to come. #10thWorldWaterForum #WaterforSharedProsperity
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"Your voice matters!” Future Water Association is dedicated to representing you and working closely with water companies, regulators, and government departments to influence standards, regulations, and business practices. If you are interested in becoming a member and making a difference in the water sector, please reach out to us today. We look forward to hearing from you! Book a call today with Fareita Udoh https://lnkd.in/eUcyhxKE #FutureWaterAssociation #MembershipOpportunity"
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👏 Kudos to SCS Standards. Decisions about how best to protect our scarce water resources should be driven by fact-based science and best practices and not exclusively by satisfying regulatory standards, many of which are out-of-date, inadequately policed and can be 'gamed'. https://lnkd.in/gG9JPe-Z #NaturalHabitatandBiodiversityImpacts #NatureBasedSolutions #InnovativeTechnologies #WaterCircularity #NetZeroWaterUse #NetpositiveWaterUse #WaterQualityImprovement #CommunityEngagement
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Water affordability is an environmental justice issue. Let EPA know how affordability impacts you, your family, and your community. EPA Water Affordability Needs Assessment - June 3, 2024 · 1 - 3pm EDT 📢 How are people in your community impacted by water affordability challenges? 📢 What recommendations do you have for how EPA can support communities where households struggle with water bills? 📢 What do you think is important for EPA to understand about water affordability? Your feedback is crucial as EPA gathers input that will help inform the Report to Congress. Please join us on June 3, 2024, from 1 – 3pm EDT! Register for the listening session - Webinar Registration - Zoom (zoomgov.com)
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We are still reflecting on this week's insightful Waterwise Conference session that focussed on how businesses can live with less water. MOSL's CEO Sarah McMath talked to the value of water and how water efficiency is not always high up on businesses risk registers. So how do we get businesses to change their mindset and recognise it’s value? #WaterwiseConference
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President at WaterPIO
11moThanks for the shout-out!