120Water’s Post

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Public communication is the key to fostering trust with our valued customers. Especially when it comes to discussing important topics like lead in drinking water. In the ever-evolving landscape, the significance of public communication cannot be overlooked. The EPA recognizes its pivotal role in our new revisions. Remember, our residents' concerns are real, and addressing them proactively is the way to go. Historically, the water industry might not have put proactivity first, but times have changed! It's been proven that communicating with our customers early and often is the key to cultivating trust. Our strategy now? A dynamic two-way conversation between us and our community. It's not just about being reactive but engaging in proactive dialogues that reassure our residents and establish our credibility. Remember this golden rule from Mike McGill, President of WaterPIO: "If they hear it from you first, they trust you first. If they hear it from you last, they trust you last." Let's be the ones our community turns to for accurate information, reliability, and above all, trust. 🌟 #BuildingTrust #CustomerFirst #digitalwater #waterquality #LCRR

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Mike McGill

President at WaterPIO

11mo

Thanks for the shout-out!

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