MB-910 MS Dynamics overview - Dynamics 365 Tutorial

- [Instructor] Dynamics 365 Fundamentals (CRM) is one of the two Dynamics 365 Fundamentals Exams. This exam covers the five core customer engagement apps. These apps are Microsoft Dynamics 365 for Marketing, Microsoft Dynamics 365 Sales, Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 Customer Service and Microsoft Dynamics 365 Project Operations. We'll be covering the objectives for each of these customer engagement apps throughout this course. But before we jump into the course, we do need to know and understand what Microsoft means by customer engagement. Customer engagement represents the emotional connection between a customer and a brand. All of these apps are designed to increase engagement with the customer. Next, we need to talk about power platform. For the exam, you don't need to be a developer, but you do need some basic understanding of Power Platform and how it ties into Dynamics 365. Power…