IT Service Management: ISO20000
With Suzanne Van Hove
Liked by 2,477 users
Duration: 4h 50m
Skill level: Advanced
Released: 9/8/2014
Course details
Learn the core components of ISO/IEC 20000. ISO/IEC 20000 is the first international standard for IT service management developed by the International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC). Suzanne Van Hove introduces the core concepts of IT service management, explores critical terms, examines the service-delivery processes, and takes a look at relationship, resolution, and control processes.
Skills you’ll gain
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Meet the instructor
Learner reviews
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Rheinhardt Matzke
Rheinhardt Matzke
Service Delivery Manager at Dimension Data
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Dilip Raj Pradhan
Dilip Raj Pradhan
Senior Manager at Cognizant
Contents
What’s included
- Practice while you learn 1 exercise file
- Learn on the go Access on tablet and phone