From the course: How to Put a Customer On Hold: A Business English Primer

Student question: Let vs. leave

- [Announcer] This is an audio course. Thank you for listening. - [Instructor] All right, so today's episode is inspired by a question. Oh my gosh, Aubrey, would you read this question? It's a big one. - Yeah, I will read it. Yes, okay, this listener said, "I really love the 'All Ears English' podcast "that you guys make almost every day. "I've followed it for almost a year, "and I've improved a lot since then." - I love that. - Amazing. - Awesome. - We love it. - [Aubrey] This is Fabian Sanabria from Columbia. Thank you, Fabian. We appreciate that. - Yes. - [Aubrey] "I'm trying to get a higher level in English, "but I think before, I need to build a solid base. "Sometimes I feel a bit confused with two verbs, "those are let versus leave. "I've heard people who use them sometimes interchangeably. "For example, the other day I heard, "'I am going to let you for a moment on hold,' "and I heard as well, 'I'm sorry for the delay "'because I left you on hold for a while.' "I understand the meaning of both phrases, "but honestly, I don't know when "to use every verb in particular." Whenever we're making phone calls or answering phone calls, this is a thing, that people have to be put on hold. And it's interesting, you might not think about it until you go to put someone on hold how, to say that, and you will hear lots of different options. This is especially applicable to anyone working in customer service or office administration, but it comes up for anyone working in business English.

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