Customer Advocacy
With Brad Cleveland
Liked by 1,567 users
Duration: 1h 6m
Skill level: Intermediate
Released: 6/14/2017
Course details
Learn why customer advocacy is important, how to develop employees who are customer advocates, and how to use the voice of the customer (VOC) to inform strategies across functions including IT, HR, R&D, production, and legal. Customer strategist Brad Cleveland reveals a proven model for creating an effective customer advocacy initiative, which includes capturing customer insights, interpreting and analyzing intelligence, communicating findings, prioritizing action items, measuring results, and turning customers into promoters of your products and services.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
LinkedIn Learning
Certificate of Completion
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Vamshidhar Reddy Rondla
Vamshidhar Reddy Rondla
Advanced Customer Engineer
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Faraz Ali Qureshi
Faraz Ali Qureshi
Sales and Distribution Expert- B2B, B2C, Customer Service, Relationship Management| Commerce Degree
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Amitabha Dey, PhD
Amitabha Dey, PhD
Medical Advisor | Pharmacology | Safety & Efficacy | Medical Writing | Medical information | In vitro Bioassay |
Contents
What’s included
- Practice while you learn 2 exercise files
- Test your knowledge 3 quizzes
- Learn on the go Access on tablet and phone
- Stay up to date Continuing Education Units