Coaching someone who didn't get enough training

- Have you ever inherited poorly trained or untrained people? It's frustrating when someone doesn't know how to do the basics. In this video, I'm going to show you how to position yourself as a coach, but still make sure your employee gets the training they need. To start, let's make sure we agree on the difference between coaching and peer training. Training is typically skill-based, how you process an invoice, or fill out an expense report, or use the CRM system. Coaching is more about personal development, it's nuanced. Like, how to better communicate with customers, foster more innovation, or become a better leader. In this conversation, I'll be coaching Elizabeth, she's new to my customer service team and hasn't been properly trained in product knowledge. Watch how I navigate the conversation away from training and towards coaching. - Oh, and I had one more question. I noticed a lot of our enterprise customers…