Continual process improvement

- [Narrator] In a business it's important to have processes in place. This can be how you onboard clients, start a new project, or work with others. These processes are ways to decrease friction, and improve productivity, and will be your job to implement them and constantly refine them, to make things go as smoothly as possible. A process is simply a stated way to do something. It can be enforced through software, for example, marking an item as complete in project management software, or it can be simply a series of steps you take when you first start a project. The purpose of a process is to make sure things get done in the same way every time, avoiding mistakes and easing friction when multiple people are involved. Here's how you know when you need a process. Something keeps getting done incorrectly or takes too long. No one knows what anyone else is doing. There is confusion and or casting of blame, or there is friction. Continual improvement process, also called CI or CIP, is a…