From the course: Business Process Improvement

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Traits of a good business process

Traits of a good business process

From the course: Business Process Improvement

Traits of a good business process

- A business process is a business recipe. So, what are the characteristics of a good recipe? Let's take a look at a food recipe, pizza dough. Let's start with the ingredients. What do you think? Do you have any questions? What's warm water? What happens if you don't have kosher salt? Can you substitute table salt? Wine? Why would you use wine or perhaps, what kind of white wine? How about if I'm allergic to honey? Can I use a substitute? If so, do you have any recommendations? Look, I don't know if you hate cooking, love it, or if you're a trained chef, but since I'll probably never meet you, I need to be prepared to answer all of your questions before you ask them, and those are just the ingredients. Here are the steps in making the pizza dough. Yes, you probably have more questions. Questions about number of pizzas this makes, the types of bowls, techniques, timing. Perhaps you don't know what it means to knead the dough. Maybe you completed step two and you wonder, is this what…

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