End User Technology & Support Analyst

Job Details

Level

Entry

Job Location

Indianapolis (Corporate Office) - Indianapolis, IN

Salary Range

$54,000.00 - $89,000.00 Salary

Description

• Focused on the management and administration of all End User IT hardware, peripherals, and software.
• Provides critical executive support, particularly around ensuring the highest level of support and performance of the tools used: laptops, mobile devices (iPhone), collaboration accessories, etc.
• Contributes continuously to coordinating and governing processes linked directly to acquiring, receiving, warehousing, distributing, tracking, installing, moving, adding, changing recovering, and disposing of IT hardware and/or software assets.
• Builds strong working relationships with members of the Kite Organization and associated vendors to ensure that hardware and software tracking data changes are known, understood, and addressed appropriately.
• Assists with maintaining processes to validate and reconcile software licenses entitlements and compliance.
• Acts as a key point of contact to the external MSP for incident and request management.
• Ensures proper disposal of hardware assets, including destruction of storage media and environmentally sound disposal of remaining components.
• Other duties as assigned.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Windows OS knowledge required
• Expert level knowledge of the iOS platform is required
• Excellent balance of interpersonal skills and technical competence
• Eager to learn new technologies and concepts
• Solid problem-solving skills with an acute attention to detail
• Self-motivated and sense of urgency to bring issues to closure
• Ability and sense of urgency to provide outstanding customer service
• Must be a team player
• Occasional travel for office moves, training, and seminars