Are you ready to join a team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then this FinTech company is the place for you.
We offer innovative financial solutions to licensed and highly skilled professionals, representing the best of both traditional lending and fintech, and are looking for passionate, impact players to help take our company to the next level.
Who You Are
You are a motivated specialist who enjoys working in a high-energy environment while assisting BHG employees with any technical issues. You provide support and customer service on company-supported computer applications and services. You are a multi-tasker who has experience with ticketing systems and other modern software.
Responsibilities
Provide desktop support for end-user issues, including but not limited to setting up new users, installing/troubleshooting software applications, configuring printers, and hardware failures
Installing and configuring new PC hardware and software
Utilize a ticketing system to prioritize and work through end-user issues; also, actively use and contribute to a departmental knowledge base to streamline ticket resolution
Create, maintain, and deploy computer images to streamline OS installation
Provide administration for computer, email, and user accounts to include account creation, password resets, and unlocks
Document standards, best practices, and policies and contribute to IT FAQs
Responsible for maintaining the inventory system for all IT-related equipment
Assist with regular patch management ensuring all client workstations are up-to-date and receiving the necessary patches in a timely manner
Determines and implements solutions to specific laptop issues
Coordinates and installs workstation hardware and software (firmware, patches, upgrades, and enhancements)
Confers with end-users on workstation hardware and software issues involving installation, training, and problem resolution
Participate in crucial technological department projects and perform problem diagnosis of network and desktop environment
Participates in the analysis and explanation of network problems associated with specific workstation problems
Documents and maintains technical support and physical asset records
Provide after-hours on-call support as scheduled
Develops and submits process improvement ideas and communicates to the appropriate team
Educates end-users on the use of technology
Other duties as assigned by the supervisor
Requirements
2-5 years of experience providing end-user support
Bachelor's Degree preferred or another related field or work experience accepted in lieu of a degree
ITIL Foundations Certification preferred. * CompTIA A , Network , or Security certifications preferred
Understanding of TCP/IP, DHCP, and DNS
Experience with Active Directory; creating user accounts, resetting passwords, group memberships, etc.
Experience supporting Office 365 products
Experience using a help desk ticketing system for tracking support tickets
Experience with patch management tools
Experience with Windows imaging tools
Proficient in macOS and Windows
Proficient in Microsoft Intune or similar mobile device management platforms
Experience with single sign-on solutions, mobile device management (MDM)
Excellent troubleshooting, problem-solving, and time-management skills
Excellent interpersonal, written, and oral communication, documentation, and collaborative skills
Banking or other financial industry-related experience preferred
Employee must have transportation available to commute between offices in their given state
Employee will be able to transport hardware to and from said offices in this mode of transportation
Benefits
Medical/Rx/Dental/Vision coverage for employees and their eligible family members
Competitive PTO and vacation policies
Company 401(k) plan with employer contributions after one year
Company-sponsored training and certification opportunities
Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
Ongoing volunteer opportunities to give back to the community through our BHG Cares program
If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Financial Services
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