Will Gibson

Will Gibson

Metro Jacksonville
6K followers 500 connections

About

First and foremost, I love helping people. As a management consultant, I enjoy helping…

Articles by Will

Activity

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Experience

  • Booz Allen Hamilton Graphic
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    Jacksonville, Florida Area

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    Metro Jacksonville

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    Jacksonville, Florida Area

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    Chula Vista, CA

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    San Diego Metropolitan Area

Education

  • Naval Postgraduate School Graphic

    Naval Postgraduate School

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    • Areas of focus: Project Management, Capability Engineering, System Architecting, System Design, System Integration & Development, System Test & Evaluation, and Human Systems Integration
    • Thesis Topic: Implications of Using Computer Based Training on the AN/SQQ-89(V) Sonar System: Operating and Support Costs

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    Areas of focus:
    - Dynamics of customer-focused roles.
    - Customer engagement process, from pre-sale to post-sale and retention to growing account.
    - Customer Lifecycle.
    - Customer-focused roles
    - Approaches to Customer Success
    - Internal and external strategies to manage Customer expectations and outcomes
    - Responsibilities of Customer Success; Consulting, Selling and Analyzing
    - Daily activities for a salesperson.
    - How to translate quarterly requirements into a…

    Areas of focus:
    - Dynamics of customer-focused roles.
    - Customer engagement process, from pre-sale to post-sale and retention to growing account.
    - Customer Lifecycle.
    - Customer-focused roles
    - Approaches to Customer Success
    - Internal and external strategies to manage Customer expectations and outcomes
    - Responsibilities of Customer Success; Consulting, Selling and Analyzing
    - Daily activities for a salesperson.
    - How to translate quarterly requirements into a day-to-day plan.

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    • Degree overview: A business program with insight into finance, logistics, economics, and law through the lens of the global economy, and shipping and transportation industries.
    • Areas of focus: Accounting, Marketing, Economics, Admiralty Law, Business Law, Logistics, Supply Chains, Risk Management, Operations, Marine Insurance, Import/Export, and Business.

Licenses & Certifications

Publications

  • IMPLICATIONS OF USING COMPUTER-BASED TRAINING ON THE AN/SQQ-89(V) SONAR SYSTEM: OPERATING AND SUPPORT COSTS

    Naval Postgraduate School

    The U.S. Navy transitioned to Computer-Based Training (CBT) in A and C schools in 2003 after a 2001 Revolution in Training report claimed that the Navy would realize savings in cost and training time without negatively affecting the quality of sailors arriving to the Fleet. This thesis analyzes Operating and Support (O&S) cost data for the AN/SQQ89(v) sonar system to determine whether the transition to CBT contributed to increased Fleet maintenance costs. Determining how actions to change one…

    The U.S. Navy transitioned to Computer-Based Training (CBT) in A and C schools in 2003 after a 2001 Revolution in Training report claimed that the Navy would realize savings in cost and training time without negatively affecting the quality of sailors arriving to the Fleet. This thesis analyzes Operating and Support (O&S) cost data for the AN/SQQ89(v) sonar system to determine whether the transition to CBT contributed to increased Fleet maintenance costs. Determining how actions to change one aspect of a system affects other areas of the system will provide insight for future decisions affecting O&S cost, system life cycles, and Fleet material readiness. The results of this thesis show that the conversion to CBT was not the sole contributing factor to increased Fleet maintenance costs or degraded Fleet material readiness. Changes to the Navy’s training, maintenance, and manning programs during the early 2000s were all contributing factors.

    See publication

Honors & Awards

  • President's Gold Volunteer Service Award

    Office of the President of the United States

    Volunteer service and leadership award.

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