About
Customer Service Keynote Speaker | Customer Experience Keynote Speaker | NYT Best-selling…
Articles by Shepard (Shep)
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Empathy Meets Technology: Creating A Connected Human Experience
Empathy Meets Technology: Creating A Connected Human Experience
By Shepard (Shep) Hyken
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Want To Keep Your Customers? Be Ridiculously Easy To Do Business With
Want To Keep Your Customers? Be Ridiculously Easy To Do Business With
By Shepard (Shep) Hyken
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We Are In A Recession…An Employee Experience Recession
We Are In A Recession…An Employee Experience Recession
By Shepard (Shep) Hyken
Contributions
Activity
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From the first impression to the last, every touchpoint counts! A new episode of Amazing Business Radio is here! This week, we have Michelle…
From the first impression to the last, every touchpoint counts! A new episode of Amazing Business Radio is here! This week, we have Michelle…
Shared by Shepard (Shep) Hyken
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Guess what? You're more likely to get referrals from your customers when you ASK them to refer you. So many businesses neglect to put systems in…
Guess what? You're more likely to get referrals from your customers when you ASK them to refer you. So many businesses neglect to put systems in…
Liked by Shepard (Shep) Hyken
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You're more likely to get referrals from your customers when you ASK them to refer you. So many businesses neglect to put systems in place to ask…
You're more likely to get referrals from your customers when you ASK them to refer you. So many businesses neglect to put systems in place to ask…
Shared by Shepard (Shep) Hyken
Licenses & Certifications
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CSP (Certified Speaking Profssional, CPAE (The National Speakers Assoc.'s Hall of Fame designation for lifetime achievement in the professional speaking industry)
National Speakers Association
Volunteer Experience
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Advisory Board Member
Customer Contact Week
- Present 6 years 7 months
Advisory Board Member for Customer Contact Week, the world’s largest customer contact event series. As an advisory board member, I help advise and support the growth of the events by contributing my experience and expertise in the customer contact industry.
Publications
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Envisioning the Impact of Big Data & Analytics on Commers
IBM Commerce
See publicationBig data and anayltics allow greater visibility into and understanding of where buyers are entering the marketing funnel. With this knowledge, we can offer more personalized and relevant offers across the multiple channels in which our customers prefer to interact. But how can enterprises leverage big data and analytics to facilitate these experiences?
For more on connecting with customers through "microdata" read this eBook. -
10 Customer Service Trends to Watch in 2016
Microsoft Dynamics
See publicationIt’s easy when you’re asked about trends to talk about an innovative technology or feature you know is going to create a buzz. For 2016 however, we’ve decided to ask some well-known customer service thought leaders, advocates, authors and speakers – many of whom talk with and train front line customer service professionals on almost a daily basis — about trends they believe will impact every brand and organization, not just those with the budgets for the next big thing, and we've compiled these…
It’s easy when you’re asked about trends to talk about an innovative technology or feature you know is going to create a buzz. For 2016 however, we’ve decided to ask some well-known customer service thought leaders, advocates, authors and speakers – many of whom talk with and train front line customer service professionals on almost a daily basis — about trends they believe will impact every brand and organization, not just those with the budgets for the next big thing, and we've compiled these in a new eBook, 10 Customer Service Trends to Watch in 2016.
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Shep Hyken Blog
See publicationThis is my blog with articles and tips focused on customer service and the customer experience.
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Only the Best On Success
Great ideas for Improving your life and your business from some of America’s top speakers, trainers, consultants, and authors.
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Technology and Customer Experiences: A Q&A with Shep Hyken and Bill Quiseng
GoInstant
Bill Quiseng and Shep Hyken each weighed in on how technology has affected customer experiences in the past and how it will continue to affect them in the future. Check out the Q&A below!
Other authors -
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Technology and Customer Experiences: A Q&A with Shep Hyken and Bill Quiseng
GoInstant
Bill Quiseng and Shep Hyken each weighed in on how technology has affected customer experiences in the past and how it will continue to affect them in the future. Check out the Q&A below!
Other authors -
Honors & Awards
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2019 Top Post
Top Sales World
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President (2014-15) of the National Speakers Association
National Speakers Association
In 2005 Shep joined the board of directors of the National Speakers Association. This organization has approximately 3,500 members and is the premier association for the professional speaking industry. In the 2014 he became president of the association. Shep says, "It is an honor and privilege to serve the industry at this level. Thank you for the opportunity!"
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