“Scott is a creative, resourceful and dynamic consultant. He understands the unique challenges and opportunities in our industry. Our staff responded very well to his workshops and look forward to attending the next workshop. I would recommend him for training, leadership and programs. He simply "gets it"!”
About
Marketing Leader | IAAPA Certified Attractions Executive | Author
With decades of…
Activity
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Congratulations to the entire Margaritaville brand for receiving this recognition. We at Margaritaville at Sea love being part of the family and…
Congratulations to the entire Margaritaville brand for receiving this recognition. We at Margaritaville at Sea love being part of the family and…
Liked by Scott Brown, ICAE
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Soppy post alert 🚨 🫶🏻💜 🌈 2 years open with the amazing Kiltoonies Krew The girls do a fab job helping me keep the dream alive ✨Thank you…
Soppy post alert 🚨 🫶🏻💜 🌈 2 years open with the amazing Kiltoonies Krew The girls do a fab job helping me keep the dream alive ✨Thank you…
Liked by Scott Brown, ICAE
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Fun Fact - The Outdoor Lagoon at OKANA spans almost 64k square feet and will hold more than 1.2 million gallons of water! This project is getting…
Fun Fact - The Outdoor Lagoon at OKANA spans almost 64k square feet and will hold more than 1.2 million gallons of water! This project is getting…
Liked by Scott Brown, ICAE
Experience
Education
Licenses & Certifications
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IAAPA Certified Attraction Executive (ICAE)
International Association of Amusement Parks and Attractions (IAAPA)
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Publications
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Who Cares? Creating A Culture Of Service In Your Business
See publicationWho Cares? reveals why most customer service programs fail and what it takes to make yours thrive. Discover the long-forgotten foundation of customer service that is required for your success. Learn the Six Essentials of Service and use them to create an unforgetable culture of caring in your business that will reduce turnover, increase loyalty and of course, the bottom line - increase profits.
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If your dev team ever tells you "We don't push code on Friday," this is why.
If your dev team ever tells you "We don't push code on Friday," this is why.
Liked by Scott Brown, ICAE
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Happy one-year anniversary to our Perryville, MD lodge! “Our first year has been an amazing adventure,” says Nadine Miracle, General Manager of the…
Happy one-year anniversary to our Perryville, MD lodge! “Our first year has been an amazing adventure,” says Nadine Miracle, General Manager of the…
Liked by Scott Brown, ICAE
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ROARY IS FINALLY AT IN THE GAME! We had a ROARRRING good time!
ROARY IS FINALLY AT IN THE GAME! We had a ROARRRING good time!
Liked by Scott Brown, ICAE
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Yesterday, our lodge in Grand Mound, Washington celebrated the official completion of its $40 million renovation project. With 407 fully refurbished…
Yesterday, our lodge in Grand Mound, Washington celebrated the official completion of its $40 million renovation project. With 407 fully refurbished…
Liked by Scott Brown, ICAE
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Introducing Family Entertainment Group, LLC newest creation, Froggy Frenzy. ✨ This game is a must-try and will leave you wanting more. If you’re…
Introducing Family Entertainment Group, LLC newest creation, Froggy Frenzy. ✨ This game is a must-try and will leave you wanting more. If you’re…
Liked by Scott Brown, ICAE
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🌟 Happy Juneteenth! 🌟 Despite the unfortunate weather, which has rained out the parade and other outdoor activities, my team and I are determined…
🌟 Happy Juneteenth! 🌟 Despite the unfortunate weather, which has rained out the parade and other outdoor activities, my team and I are determined…
Liked by Scott Brown, ICAE
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Two FEG locations had a busy community weekend! Bonkers in Columbia worked with ##CityofRefuge and In The Game Funtrackers with #WalmartofFlourBluff…
Two FEG locations had a busy community weekend! Bonkers in Columbia worked with ##CityofRefuge and In The Game Funtrackers with #WalmartofFlourBluff…
Liked by Scott Brown, ICAE
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"One of the best books on guest service" Thank you Neil Wilson for your review of The Hospitality Mentality! I appreciate you sharing your takeaways…
"One of the best books on guest service" Thank you Neil Wilson for your review of The Hospitality Mentality! I appreciate you sharing your takeaways…
Liked by Scott Brown, ICAE
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🎉🥳 Closed for a Special Celebration! 🎈🎂 Shaffer Distributing is taking a day off on June 18th to celebrate our 95th Anniversary 🥳🎉 Thank you…
🎉🥳 Closed for a Special Celebration! 🎈🎂 Shaffer Distributing is taking a day off on June 18th to celebrate our 95th Anniversary 🥳🎉 Thank you…
Liked by Scott Brown, ICAE
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